Robotic process automation (RPA) uses software robots or artificial intelligence workers to automate clerical processes. RPA configures computer software or "robots" to capture and interpret existing applications, manipulate data, trigger responses, and communicate with other digital systems. It aims to use computers to manipulate existing application software like CRMs, ERPs, and help desks in the same way humans interact with those systems. RPA is an emerging form of automation that is being used in industries like banking, insurance, healthcare, and telecommunications to provide a team of "virtual workers" that can perform human tasks.
3. Robotic Process Automation (or RPA) is an emerging[1] form of clerical
process automation technology based on the notion of software robots or
Artificial Intelligence (AI) workers.[2] - Wikipedia
definition
Robotic process automation (RPA) is the application of technology that
allows employees in a company to configure computer software or a
“robot” to capture and interpret existing applications for processing a
transaction, manipulating data, triggering responses and communicating
with other digital systems. - Institute for Robotic Automation
Heuristic Processes are automating processes on advanced rules based,
pattern matching, heuristic and/or learned behavior and linkages across a
variety of automation activities and tools. - Gartner
Robotic automation aims to use a computer (a.k.a. robot) to manipulate
existing application software (CRMs, ERPs, help desk and claim
applications) in the same way that a person works with those systems and
the presentation layer to perform a specific task. - Ui Path
4. Market Guide for IT Process Automation
three levels of automation