Kano Model for Customer Needs

Nitesh Verma 10 years ago

Process Mapping

Anand Subramaniam 14 years ago

Benchmarking

Yura Stakh 10 years ago

Seven Strategic Questions - Colin Shaw

Beyond Philosophy 13 years ago

Customer experience

Joey Phuah 11 years ago

Service experience strategy

Gerard Tocquer 10 years ago

Master Class service design / design thinking

Erik Roscam Abbing 13 years ago

services intro

Marina_L 11 years ago

B2B Past, Present and Future

GXS 14 years ago

Engaging Consumers - IFAA Conference

Phillip Smith 15 years ago

For a Future-Friendly Web (Mobilism 2012)

Brad Frost 12 years ago

Segmentation Best Practices

Chadwick Martin Bailey 13 years ago