At UXPA2016, I took part in a panel on journey maps. I talked about the benefits of journey maps, and also some of their limitations.

1. Journey maps:
Pitfalls and possibilities
Caroline Jarrett
@cjforms
UXPA
2016

2. Journey maps can be useful
https://designnotes.blog.gov.uk/2016/03/30/why-we-use-user-journey-maps-in-government/
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3. This journey map inspired these thoughts
Image credit: Caroline Jarrett
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4. A rich journey map may be hard to share
https://designnote.blog.gov.uk/2016/03/30/why-we-use-user-journey-maps-in-government/
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5. A simplified journey map may be easier
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6. Reality is likely to be much more complex
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7. The map may be more like a jigsaw
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TrainingEmployer
Candidate Funding

8. Caroline Jarrett
Twitter @cjforms
http://www.slideshare.net/cjforms
carolinej@effortmark.co.uk
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