Perception of customer experience excellence is often a different story than reality. This presentation looks at customer experience myths and methods for truly achieving customer-centricity.
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9. ClearAction Continuum
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ClearAction Continuum
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GETTING & KEEPING CUSTOMERS
DRIVING GROWTH & INNOVATION
DATA & METRICS THAT WORK
CREATIVITY WITHIN BOUNDARIES
DRIVING ACCOUNTABILITY & COMMITMENT
GETTING EVERYONE ON THE SAME PAGE
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