Household Services 7&8 Module

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INTRODUCTION
Technology and Livelihood Education (TLE) is one of the nomenclature in the
implementation of the K to 12 Basic Education Program (BEP) composed of four
components; namely, Agri-Fishery Arts, Home Economics, Industrial Arts and
Information and Communication Technology. In this module, the focus is on Home
Economics mini-course – HOUSEHOLD SERVICES.
In this course, you will be trained in providing quality, effective, and efficient
household services which require full understanding of its concepts and principles. This
will also be a venue for you to assess yourself and identify aspects of business that you
need to be familiar before you take the plunge into the world of work.
The Department of Education is revitalizing its resources to lead the young minds
and to prepare them to be a skillful member of the labor force. It is in honing of the skills
that learners can assure to have an edge among his/her fellow job seekers.
Thus, this module is focused on the Process and Delivery. Each part is
enriched with different activities that will assess your level in terms of skills and
knowledge that you are expected to demonstrate after completing this learning material.
They are What to Know, What to Process, What to Reflect and Understand, and
What to Transfer.
So, explore and experience the K to 12 TLE modules and be a step closer to a
successful household service provider.

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LEARNING GOALS/TARGETS
At the end of this module, you, as a learner, are expected to:
 formulate plan to get the best job opportunities;
 demonstrate understanding of the concepts and principles of housekeeping; and,
 provide quality, marketable, profitable, efficient, and effective housekeeping
services based on the prescribed standards.
***

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PRE-ASSESSMENT
Directions: Each item in this test is composed of a question or an incomplete
statement with options lettered A, B, C, and D. Read each item, then
select the best or the correct option that answers the question or complete
the statement.
1. This refers to the ability to habitually work diligently and for long hours.
A. Goal-oriented C. Risk-taker
B. Hardworking D. Self-confidence
2. Albert works hard to achieve good results in the tasks that he had been given. Which
of these traits does he possess?
3. Which of these traits expresses self-assurance in one’s own ability to complete a
difficult task or meet a challenge?
4. Which of these competencies makes a personal sacrifice or applies extraordinary
effort to complete a job with customer’s satisfaction?
A. Committed C. Risk-taker
B. Coping up with failure D. Self-confidence
5. This refers to the ability of a person to place himself/herself in situations involving a
challenge or moderate risk.
6. This competency of a successful household service provider is characterized by
doing things before asked or forced to by events and acting to extend the business
into new products and services.
A. Committed C. Seeking opportunity
7. Which of these competencies develops or uses procedures to ensure that work is
completed on time or that work meets agreed upon standards of quality?
A. Coping up with failure C. Setting own standard
B. Willing to listen D. Self-confidence
8. Which of these traits does personal research on how to provide a product or service
from clients, suppliers or competitors?
A. Seeking information C. Setting own standard

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9. Kamille takes personal responsibility for the performance necessary to achieve her
goals and objectives. What trait does she show?
10.Which among the following clusters of PECs emphasize goal setting, information
seeking, and systematic monitoring?
A. Achievement C. Planning
B. Empowering D. Power cluster
11.The technique in generating business idea that usually uses a questionnaire or is
done through interview is known as:
A. Complaints C. Mass media
B. Brainstorming D. Surveys
12.A source of business idea of which the objective is to come up with as many ideas
as possible
A. Brainstorming C. Personal skills
B. Complaints D. Mass media
13.Which of the following rules of brainstorming does not hitch hike zany or crazy
ideas?
A. Don’t criticize the ideas of others C. Freewheeling is encouraged
B. Quantity is desirable D. Quality is encouraged
14.The best reason for conducting a market survey is to
A. Avoid competitions C. Disregard marketing mix
B. Know the market conditions D. Know the customers
15.These are within the reach of the household service provider in terms of competency
and legal requirements.
A. Availability of resources and skills C. Meeting objectives
B. Competitiveness D. Return on investment
16.This refers to the people who have the experience, know-how, and desirable
attributes.
A. Competition C. Environment
B. Capital, technology and resources D. Management team
17.Which of these provides durable time and acceptable returns or rewards for the
effort required?
B. Competitiveness D. Return on investment

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18.Which of the following statements is not a rule in brainstorming?
A. Don’t criticize or judge the ideas of others.
B. Freewheeling is encouraged.
C. Quality is much desirable.
D. Combine and improve upon the ideas of others.
19.This is where the firm first determines the needs, wants and values of a target
market, then adapts the firm to satisfy these needs and wants more efficiently than
its competitors.
A. Product concept C. Marketing concept
B. Selling concept D. Buying concept
20.Which of the following statements best defines marketing strategy of a small
business?
A. Determine the needs of their customers.
B. Analyze their competitive advantage.
C. Select specific markets to serve.
D. Determine how to satisfy those needs.
21.Which of the following best describes the type of footwear that a housekeeping
attendant or crew should wear while at work?
A. Closed-toe shoes C. Low-heeled pumps
B. Non-slip sandals D. Steel-toe safety shoes
22.Alex, a housekeeping attendant, has been asked to deliver a box of supplies to the
“back of the house”. Alex would most likely deliver the supplies to which of the
following locations?
A. The guest room C. The kitchen
B. The receiving area D. The parking lot
23.A housekeeping manager has asked Laura, a housekeeping room attendant, to
ensure that the “par stock” is sufficient. Which of the following standards should
Laura use to determine if “par stock” is sufficient?
A. Enough reserve supplies in case of an emergency
B. Enough supplies to clean each room once
C. Enough supplies for daily duties
D. Enough supplies to last one week
24.In order to maximize the service life of a vacuum while ensuring that rooms are
properly cleaned, how often should a housekeeping room attendant check vacuum
bags and filters?
A. Daily C. Weekly
B. Monthly D. As needed

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25.Marvin, a new housekeeping room attendant, has been asked to vacuum his first
guest room. Which of the following would be the best way for Marvin to proceed?
A. Start at one side and move to the other.
B. Start at the door and work into the back of the room.
C. Start at the farthest point and back out of the room.
D. Start near the center and work outwardly.
26.Richell, a housekeeping attendant, is vacuuming a guest room. Which of the
following vacuum attachments should Richell use to clean the ledges, corners, and
furniture corners?
A. Crevice tool C. Floor brush
B. Power nozzle D. Small brush
27.Sheryl, a housekeeping room attendant, is cleaning a guest room. There are bottle
caps and coins on the carpet. Which of the following is the best way to pick up the
bottle caps and coins?
A. With a carpet sweeper C. With a vacuum
B. With a whisk broom D. With her hands
28.Which of the following is the most appropriate tool to use for sweeping outside
areas?
A. Floor brush C. Push mop
B. Small whisk brush D. Wet mop
29.Which of the following should a housekeeping room attendant wear when stripping a
bed in a guest room?
A. An apron C. Disposable gloves
B. Proper footwear D. A safety mask
30.Which of the following is the most appropriate way for a housekeeping room
attendant to strip the sheets from a bed in a guest room?
A. Fold sheet inward.
B. Shake the sheets briskly.
C. Fold sheets toward the outside.
D. Crumple the sheets into a ball.
***

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LEARNING GOALS/ TARGETS
As you go through this module, you will be able to assess yourself with the
characteristics and competencies in providing quality, efficient, and effective indoor
housekeeping services.
You may now set your learning goals and targets so that you will be guided
accordingly as you go through this module.
Provide an honest answer on each item below.
MY GOALS ARE THE REFLECTIONS OF WHAT I WANT TO BE.
MY GOALS ARE….
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
MY TARGETS ARE THE MEANS TOWARDS THE ACHIEVEMENT
OF MY GOALS.
MY TARGETS ARE….
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________

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KNOW
Activity 1. Open-Ended Statement
Directions: Complete the clauses below with your opinion or prior knowledge about
indoor housekeeping.
The interior of a house or office should be cleaned, sanitized and organized
regularly to protect each member of the family or worker in the office from bacterial or
viral contamination or physical hazards that can cause illness and disease. Likewise,
maintenance of conducive environment or workplace for the occupants or workers
promotes ease and productivity.
The important areas that must be cleaned and sanitized are those that have
direct contact with the body such as toilets and bathrooms, urinals, lavatories and their
accessories.
The accessories or amenities include towels, linens, beddings, glasses, table
wares, pieces of furniture, appliances, and kitchen wares.
For efficient and effective housekeeping, the office, house or any building must
have appropriate cleaning equipment, tools, and supplies. They are the following:
What I know about ______________________________________________________
_______________________________________________________________________
What I can do in relation to _______________________________________________
_______________________________________________________________________
What I understand about ________________________________________________
_______________________________________________________________________

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Cleaning and Sanitizing Equipment
Cleaning Tools
Cleaning and sanitizing equipment should be checked or maintained before and
after using, used with proper care, scheduled a routine or regular check-up of its wiring
to avoid breakdown. Also, following manufacturer’s instruction will prolong its lifespan
and reduce budget allocated for maintenance.
Vacuum cleaner
It is used to eliminate
dust particles from
carpet surfaces,
upholstered furniture
and even hard
surfaces.
Floor polisher
It is used in scrubbing,
stripping and polishing
hard floor surfaces and
also vinyl, wood
parquet, etc
Carpet sweeper
This is used to pick-up
dirt and particles from
the carpet.
Hydro-Vacuum or
Wet and dry vacuum
It is an all-purpose
vacuum for dry and
wet surfaces. It is also
used for absorbing
water in flooded or wet
surface.
Carpet Extractor
It is designated for dry
foam shampooing of
carpets. It removes dirt
that sticks to or
penetrates into the
carpet layers.
Cart or Trolley
It is used for stocking
cleaning supplies and
chemicals so as to
make cleaning easier
and faster.

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Scouring Pads
Green: For scrubbing
purposes only
White: for cleaning
painted surfaces,
glass mirrors, marble
and porcelain.
Dustpan
This is used to scoop
the dirt and wastes on
the floor.
Dusting clothes
This is used for dusting
wooden and painted
parts.
Polishing Cloth
This cloth is used for
polishing metal surfaces
like bathroom fixtures.
Mop with mop handle
It is used for manual
floor mopping.
Floor and window
Squeegees
This is needed to remove
excessive water from the
surface and corners. It
also speeds up the
drying process.
Cleaning Broom
This broom is used to
remove cobwebs in
the ceiling.
Soft Broom and Stick
Broom
This is used for
sweeping away dirt and
dust.
Cleaning and Sanitizing Tools and Materials
It i
Toilet bowl brush
It is used for cleaning
toilet bowls.

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Oilers
This is applied on tools
to inhibit rust.
Sponges
These are used for
cleaning fine surfaces.
Buckets
Buckets and mops are
used for cleaning floors,
walls and other parts of
the building.
Cleaning tools and materials play important roles in housekeeping tasks. The
adequacy and appropriateness of utilizing tools contribute to attaining quality standards.
However, observing proper handling of tools, full awareness of the manufacturer’s
instructions and asking assistance from your classmates, colleagues or teachers
whenever necessary will lead to productivity, effectiveness, and efficiency.
Tongs
These are used for
picking up dirt and
cigarette butts found
on the ashtrays.
Trash Bags
The plastic bags serve
as under liners for
garbage containers so
that the wet garbage
does not penetrate into
the corners of surfaces.

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Wood Polish Insecticides
These are used in
fumigation and
elimination of insects
and pests.
Methylated Spirit
This chemical is used
for polishing all glass
surfaces such as
mirrors, windows, etc.
Air freshener
This is sprayed in the
room in order to
remove foul odor in
guestrooms, comfort
rooms or any area with
foul odor.
Muriatic acid
This is used only for
removing cement or
plastic remains from
floors. This is not
advisable for toilet
bowls since it is very
strong and it can
damage the tiles.
Cleaning Chemicals
This is used to polish
wood surface,
leather and imitation
-leather surfaces.
In as much as the chemicals are toxic, utmost care should be observed in
utilizing or handling chemical solutions. For example, highly combustible chemicals
must never be used near fire or flame. Using them sparingly with care or guidance of an
expert is important to avoid possible accident or wastage.

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Activity 2. Formative Assessment
Directions: Match each purpose/proper use in the left column with the appropriate
supplies/chemicals/equipment in the right column.
1. It picks up dirt and particles from the carpet by A. Air freshener
pressing the handle and pushing towards dirt.
2. It is used for dusting wooden and painted parts. B. Carpet sweeper
3. It is a chemical used to expedite draining of clogs. C. Drain cleaner
4. It is used for cleaning toilet bowls. . D. Dusting cloth
5. This tool has rubber strip for cleaning glass
surfaces (window). E. Insecticide
6. This is used for picking up dirt and cigarette butts. F. Oiler
7. It is applied in hinges of doors so as to G. Mentholated spirit
prevent squeaking sounds.
8. It is used for fumigation so as to eliminate pest H. Muriatic acid
and insect.
9. It is a chemical sprayed in the room in order to remove I. Squeegee
foul odor.
10.This chemical is not advisable for toilet bowls J. Toilet bowl brush
because it can the damage the tiles.
K. Tongs

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Safety Measures in Doing Household Tasks
Housekeeping is not just cleanliness. It includes keeping work areas neat and
orderly; maintaining halls and floors free of slip and trip hazards; and removing of waste
materials (e.g. paper, cardboard) and other fire hazards from work areas.
Safe Use
Risks can vary greatly. It is important that whoever uses any tool or piece of
equipment as part of his/her job does so with care. To ensure safe use, employers must
orient workers and provide necessary information. They must also check that workers
have the appropriate qualifications to use high-end tools and equipment. In addition, as
part of their health and safety strategy, employers should offer orientation and training.
This isn’t necessary for common tools, but when certain tools and equipment change,
orientation and orientation improves skills and reminds users of safety procedures.
Material handling safety
Handling material is a daily function in the workplace. All too often it is a task
taken for granted, with little knowledge of or attention to the consequences if done
incorrectly.
The National Safety Council recommends power lifting, protect yourself, use the
correct hand protection, wear gloves to prevent cuts, and wear safety shoes to prevent
injury while doing any task.
Similarly, in determining load to carry consider these tips:
1. Determine if you can carry a load comfortably; tip it on its side.
2. Get help if the load is too big or bulky for one person. Check for nails,
splinters, rough strapping, and rough edges.
3. Lift it right.
4. Make sure your footing is solid.
5. Keep your back straight with no curving or slouching.
6. Center your body over your feet.
7. Get a good grasp on the object and pull it close to you. Lift with your legs, not
your back.
8. Move your feet to turn.
9. Don't twist your back.
10.Don't try to carry a big load.

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PHILIPPINE OCCUPATIONAL HEALTH AND SAFETY STANDARDS
Occupational Safety and Health
This is a cross-disciplinary area concerned with protecting the safety, health and
welfare of people engaged in work. The goal of all occupational safety and health
programs is to foster a safe work environment.
As a secondary effect, it may also protect co-workers, family members,
employers, customers, suppliers, nearby communities, and other members of the public
who are impacted by the workplace environment. It may involve interactions among
many subject areas, including medicine, occupational well-being, public health, safety
engineering / industrial engineering, chemistry, health physics and others.
The Occupation Safety and Health Center (OSHC) in the country is established
by Executive Order (EO) No. 307. The implementing rules and regulations are issued by
the Employees Compensation Commission (ECC). These Implementing Rules and
Regulations are issued pursuant to the authority of the ECC under Section 8 of EO No.
307 establishing OSHC.
The main objectives of the OSHC are as follows:
1. Prevent, eliminate or reduce work-related injuries, illnesses and deaths:
2. Effectively implement occupational health and safety programs that will
promote health, efficiency and general well-being among Filipino workers
through the improvement of the quality of his working life; and,
3. Establish training center to prevent industrial diseases and to promote
occupational safety.
Hazards and Risks and its Effects
A hazard is a situation that poses a level of threat to life, health, property,
or environment. Most hazards are dormant or potential, with only a theoretical risk of
harm. However, once a hazard becomes "active", it can create an emergency situation.
A hazard does not exist when it is not happening. A hazardous situation that has come
to pass is called an incident. Hazard and vulnerability interact together to create risk.
Hazards are sometimes classified into three modes:
1. Dormant - The situation has the potential to be hazardous, but no people,
property, or environment is currently affected by this. For instance, a hillside
may be unstable, with the potential for a landslide, but there is nothing below
or on the hillside that could be affected.
2. Armed - People, property, or environment are in potential harm's way.

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3. Active - A harmful incident involving the hazard has actually occurred. Often
this is referred to not as an "active hazard" but as an accident, emergency,
incident, or disaster.
TYPES OF HAZARD
Biological
A biological hazard is one originating from an organism that is foreign (in
presence or concentration) to the organism being affected. Many biological hazards are
associated with food, including certain viruses, parasites, fungi, bacteria, and plant and
seafood toxins. Pathogenic Campylobacter and Salmonella are common food borne
biological hazards. The hazards from these bacteria can be avoided through risk
mitigation steps such as proper handling, storing, and cooking of food. Disease in
humans can come from biological hazards in the form of infection by bacteria, viruses,
or parasites.
Chemical
A chemical can be considered a hazard if by virtue of its intrinsic properties can
cause harm or danger to humans, property, or the environment. Some chemicals occur
naturally in certain geological formations, such as radon gas or arsenic. Other
chemicals include products with commercial uses, such as agricultural and industrial
chemicals, as well as products developed for home use. Pesticides, which are normally
used to control unwanted insects and plants, may cause a variety of negative effects on
non-target organisms.
Mechanical
A mechanical hazard is any hazard involving a machine or process. Motor
vehicles, aircraft, and air bags pose mechanical hazards. Compressed gases or liquids
can also be considered a mechanical hazard.
Physical
A physical hazard is a naturally occurring process that has the potential to create
loss or damage. Physical hazards include, but are not limited to, earthquakes, floods,
and tornadoes. Physical hazards often have both human and natural elements. Flood
problems can be affected by climate fluctuations and storm frequency, both natural
elements, and by land drainage and building in a flood plain, human elements. Another
physical hazard, X-rays, are naturally occurring from solar radiation, but have been
utilized by humans for medical purposes; however, overexposure can lead to cancer,
skin burns, and tissue damage.

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Ergonomic
It is a physical factor within the environment that harms the musculoskeletal
system. Ergonomic hazards include uncomfortable workstation height and poor body
positioning. Ergonomic hazards are caused by poorly designed workplaces or
processes. Examples are poor lighting, or a job that requires you to repeat the same
movement over and over. An office receptionist that has to type an abundant amount of
documents may be affected by ergonomic hazards. If she/he is not seated well he/she
might have back pain, neck pain, bad eye sight and leg cramps.
One of the most basic health practices in any workplace is being free from
common workplace hazard. Workplace hazards vary from one working environment to
another. Because there are so many types of hazards, the three that will be discussed
are mechanical hazards, biological hazards, and chemical hazards.
Activity 3. Formative Assessment
Directions: Tell whether the following sentences are true or false. If false,
supply the correct word that will make the sentence right.
1. A hazard is a condition that poses a level of threat to life, health, property,
or environment.
2. The situation has the potential to be hazardous, but no people, property, or
environment is currently affected by this is categorized as active hazard.
3. For every company, all job descriptions must have occupational hazards.
4. Accident prone areas should have signs that warn people.
5. Risk is defined as the probability that exposure to a hazard will lead to a positive
consequence.
6. All chemicals are hazardous to man.
7. Ergonomics hazards include earthquakes, floods, and tornadoes.
8. Ergonomics is a physical factor within the environment that harms the
musculoskeletal system.
9. Compressed gases or liquids can also be considered a mechanical hazard.
10.Pesticides are normally used to control unwanted insects and plants and may
cause a variety of negative effects to non-target organisms.
11.A hazardous situation that has come to pass is called an accident.
12.Regular medical checkups that will monitor the employees’ health can also
prevent the transfer of diseases between employees.
13.A biological hazard is one originating from an organ that is foreign to the
organism being affected.
14.Motor vehicles, aircraft, and air bags pose mechanical hazards.
15.Removing occupational hazards is only one way of improving worker protection.

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Chart of Cleaning
Paying close attention to crucial areas such as toilet seat and flush handle is a
paramount concern of all housekeeping crews or attendants. Proper use and storage of
cleaning chemicals are once again stressed.
***
Cleaning Standards
Floor Cleaning
 Polishing
 Vacuuming
 Finishing
 Mopping
 Sweeping
Bedroom Cleaning
 Bed making
 Waste disposal
 Surface cleaning
 Arranging of furniture
and fixtures
 Dusting/Cleaning of
fixtures
Bathroom Cleaning
 Waste disposal
 Surface cleaning
 Toilet bowl cleaning
 Dusting/Cleaning of
fixtures
 Lavatory cleaning
Living Room Cleaning
 Dusting/Cleaning
furniture and fixture
 Moping the floor
 Cleaning the windows,
mirror or glass
 Vacuuming carpeted
areas
Kitchen Cleaning
 Disposing wastes
properly
 Cleaning all kitchen
equipment and
appliances
 Disinfecting the area
 Cleaning the cabinet

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PROCESS
Activity 1. Role Playing
Directions: Form small groups and role play your assigned tasks.
Group A: Cleaning a kitchen
Group B: Bathroom cleaning
Group C: Cleaning a living room
Group D. Cleaning a dining room
Group E: Making up a bedroom
Task B. Oral Presentation Rubric
Oral Presentation Rubric
Very good
(has no
more than
three minor
errors)
Satisfactory
(has four to
seven
errors)
Poor
(has more
than
seven
errors)
1. Gave an interesting introduction
2. Presented clear explanation of topic
3. Presented information in logical manner
4. Used complete sentence
5. Offered a concluding summary
6. Spoke clearly, correctly, distinctly, and
confidently
7. Maintained eye contact
8. Maintained acceptable posture.
9. Utilized audio-visual aids
10.Handled questions and comments
Total
Grand Total
Part of housekeeping objectives is safeguarding of physical facilities, equipment,
and other valuable assets. This includes dealing with emergencies, health and safety of
all the employees and guests, working with colleagues and handling guests.
Establishing a secure house or office should be the management’s concerns.
Fire prevention and control should deal with proper housekeeping, use of
noncombustible materials for cleaning, provision of functional sprinklers and warning
systems, conduct of fire and evacuation drills, emergency training of staff, and display of
appropriate emergency signs and tags.

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Likewise, it is a must that every member of the family or an organization is
prepared for any natural disaster such as earthquakes, floods, or landslides through
proper education and emergency drills.
SAFETY REGULATIONS
A. The Philippines Clean Air Act of 1999
The Clean Air Act is the constitutional law designed to make sure that all Filipinos
have air that is safe to breathe. Public health protection is the primary goal, though the
law also seeks to protect our environment from damage caused by air pollution.
In 1999, Congress enacted Republic Act No. 8749, otherwise known as the
Philippine Clean Air Act, a landmark legislation setting a comprehensive air quality
management policy and program which aims to achieve and maintain healthy air for all
the people in the Philippines.
The Clean Air Act is guided by the following principles:
1. Protect and advance the right of the people to a balanced and healthful
ecology in accord with the rhythm and harmony of nature;
2. Promote and protect the global environment while organizing the primary
responsibility of local government units to deal with environmental problems;
3. Recognize that the responsibility of cleaning the habitat and environment is
primarily area-based; and
4. Recognize that a clean and healthy environment is for the good of all and
should therefore be the concern of all.
B. Waste management
It is the collection, transport, processing, recycling, or disposal of waste
materials. Waste Management program helps manage hazardous chemical, radioactive,
medical and other wastes safely and legally.
TYPES OF WASTE
Waste includes all items that people no longer have any use for, which they
either intend to get rid of or have already discarded. Many items can be considered as
waste like household rubbish, sewage sludge, wastes from manufacturing activities,
packaging items, discarded cars, old televisions, garden waste, old paint containers and
others. Thus, all our daily activities can give rise to a large variety of different wastes
arising from different sources.

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Solid wastes
Solid waste is defined as any waste that is dry in form and is discarded as
unwanted. Solid waste from general housekeeping is described as residential waste,
refuse, household waste or domestic waste. Examples are plastics, styrofoam
containers, bottles, cans, papers, scrap iron, and other trashes.
Liquid Wastes
Liquid waste includes human waste, runoff (storm water or flood water), sullage,
industrial wastewater and other forms of wastewater from different sources. Examples
are chemicals, oils, wastewater from ponds.
CLASSIFICATION OF WASTES ACCORDING TO THEIR PROPERTIES
Bio-degradable
Bio-degradable wastes are those that can be broken down (decomposed) into
their constituent elements by bacteria and other microorganisms. The term can be
applied to both liquid and solid waste. Examples are human and animal wastes, food
wastes, papers, and agricultural wastes.
Non-biodegradable
Non-biodegradable trash is any discarded item that cannot be broken down by
living organisms. Non-biodegradable trash accumulates in the environment because it
cannot return to its origins. Examples are plastics, bottles, old machines, containers and
others.
CLASSIFICATION OF WASTES ACCORDING TO THEIR EFFECTS ON HUMAN
HEALTH AND THE ENVIRONMENT
Hazardous wastes
Hazardous wastes are unsafe substances used commercially, industrially,
agriculturally, or economically. Examples are paint, motor oil, pesticide, drain opener,
prescription drugs, air fresheners, batteries.
Non-hazardous
Non-hazardous are safe substances used commercially, industrially,
agriculturally, or economically. Examples are papers, cardboard, linings, wrappings,
paper packaging materials, or absorbents.

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Reduce
RecoverRecycle
Reuse
Flow of Waste Management
 Reduce - to buy less and use less.
 Reuse - elements of the discarded item are used
again.
 Recycle - discards are separated into materials
that may be incorporated into new products.
 Recover - capturing useful material for waste to
energy programs.
C. Disaster Preparedness and Management
It aims to reduce, or avoid the potential loses from hazards, assure prompt and
appropriate assistance to victims of disaster, and achieve rapid and effective recovery.
Disaster Management Cycle
 Mitigation. This minimizes the effects of disaster.
Examples: building codes and zoning; vulnerability analyses; public education.
 Preparedness. This refers to planning how to respond.
Examples: preparedness plans; emergency exercises/training; warning systems.
 Response. This refers to the efforts to minimize the hazards created by a
disaster.
Examples: search and rescue; emergency relief.
 Recovery. This refers to returning the community to normal.
Examples: temporary housing; grants; medical care.
Activity 2. Slogan and Poster Making
Directions: Make a slogan and poster on the following topics:
1. Clean Air Act
2. Electrical and Fire Safety Code
3. Waste Management
4. Disaster Preparedness and Management

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Performance Rubric
Criteria Percentage
Workmanship 30%
Content (details of the output and appropriateness) 20%
Compliance to standards 15%
Totality (appearance, physical impact) 15%
Work habits and techniques 10%
Speed 10%
Total 100%
CONTINGENCY MEASURES AND PROCEDURES
A contingency plan is a written emergency procedure plan which describes what
actions must be taken to minimize hazards from fires, explosions or unplanned releases
of hazardous waste or hazardous waste constituents to air, soil or water.
What must a contingency plan include?
 A description of the emergency procedures to be followed by facility personnel in
response to fires, explosions, or any unplanned sudden or non-sudden release of
hazardous waste or hazardous waste constituents to the air, soil or water;
 A description of arrangements agreed to by local police departments, fire
departments, hospitals, contractors, and state and local emergency response teams;
 An up-to-date list of names, addresses and phone numbers (office and home) of all
persons qualified to act as emergency coordinator. When more than one person is
listed, one must be designated as primary emergency coordinator and the others
must be listed in the order in which they will assume responsibility as alternates;
 An up-to-date list of all emergency equipment at the facility, including the location
and physical description of each item, along with a brief outline of its capabilities.
Examples of emergency equipment include, but are not limited to, fire extinguishing
systems, communications and alarm systems, personnel protective equipment, spill
containment or clean-up equipment, and decontamination equipment; and
 An evacuation plan for facility personnel.
Evacuation
It is the immediate and rapid movement of people away from the threat or actual
occurrence of a hazard. Examples range from the small scale evacuation of a building
due to a bomb threat or fire to the large scale evacuation of a district because of a flood,
bombardment or approaching weather system. In situations involving hazardous
materials or possible contamination, evacuees may be decontaminated prior to being
transported out of the contaminated area.

25
Isolation
This refers to various measures taken to prevent contagious diseases from being
spread from a patient to other patients, health care workers, and visitors, or from others
to a particular patient. Various forms of isolation exist, some of which contact
procedures are modified, and others in which the patient is kept away from all others.
Decontamination
It is the reduction or removal of chemical agents. It may be accomplished by
removal of these agents by physical means or by chemical neutralization or
detoxification.
Activity 3. Minute Paper
Directions: Explain the importance of having a contingency plan for an
emergency case. Use the rubric below for your scoring guide.
Criteria
Excellent
Very
Satisfactory
Satisfactory Poor Score
Clarity 30%
( 29-30 )
Clear
relationship
between
concepts.
( 26-27 )
Relationship
between
concepts is
evident
( 24-25 )
Unclear
relationship
between
concepts
( 22-23 )
Little or No
attempt at
all to
explain
Comprehen-
siveness
25%
( 24-25 )
Information
is clear,
accurate,
and precise
( 21-22 )
Information is
accurate
( 19-20 )
Information is
inaccurate
( 17-18 )
Little or No
attempt at
all to
explain
Coherence
25%
( 24-25 )
Logical
organization
from
components
to sub-
components
( 21-22 )
Components
and sub-
components
are present.
( 19-20 )
Components
and sub-
components
are not
organized
( 17-18 )
Little or No
attempt at
all to
explain
Presentation
20%
( 19-20 )
Presentation
is orderly
and effective
( 16-17 )
Presentation
is orderly
( 14-15 )
Presentation
is not orderly
( 12-13 )
Little or No
attempt at
all to
explain
Total Score

26
Good intra- and inter-relationships between and among colleagues and guests
should indicate the following:
 Guests’ concerns are addressed and assisted with courtesy,
 Warm dealings with colleagues and guests,
 Complaints are treated with tactfulness, and
 Good deeds are well appreciated.
HOUSEHOLD WORKERS’ ETHICAL RESPONSIBILITIES
Respect. Household workers should treat colleagues with respect and should foster
accurately and fairly the qualifications, views, and obligations of colleagues. They
should cooperate with household work colleagues when such cooperation serves the
wellbeing of clients.
Confidentiality. Household workers should respect confidential information shared by
colleagues in the course of their working relationships.
Consultation. Household workers should seek the advice and counsel of colleagues
whenever such consultation is in the best interest of clients.
Sexual Relationships. Household workers should avoid engaging in sexual
relationships with colleagues when there is potential for a conflict of interest.
Sexual Harassment. Household workers should not sexually harass colleagues.
Sexual harassment includes sexual advances, sexual solicitation, requests for sexual
favors, and other verbal or physical conduct of a sexual nature.
Impairment of Colleagues. Household workers who have direct knowledge of a social
work colleague’s impairment that is due to personal problems, psychosocial distress,
substance abuse, or mental health difficulties and that interferes with practice
effectiveness should consult with that colleague when feasible and assist the colleague
in taking remedial action.
Incompetence of Colleagues. Household workers who have direct knowledge of a
household work colleague’s incompetence should consult with that colleague when
feasible and assist the colleague in taking remedial action.
Household Workers’ Ethical Responsibilities as Professionals
Competence. Household workers should accept responsibility or employment only on
the basis of existing competence or the intention to acquire the necessary competence.

27
Discrimination. Household workers should not practice, facilitate, or collaborate with
any form of discrimination on the basis of race, ethnicity, national origin, color, sex,
sexual orientation, gender identity or expression, age, marital status, political belief,
religion, immigration status, or mental or physical disability.
Private Conduct. Household workers should not permit their private conduct to
interfere with their ability to fulfill their responsibilities.
Dishonesty, Fraud, and Deception. Household workers should not participate in, or be
associated with dishonesty, fraud, or deception.
Impairment. Household workers should not allow their own personal problems,
psychosocial distress, legal problems, substance abuse, or mental health difficulties to
interfere with their performance.
Misrepresentation. Household workers should ensure that their representations to
clients, agencies, affiliations, services provided, or results to be achieved are accurate.
Solicitations. Household workers should not engage in solicitation of testimonial
endorsements (including solicitation of consent to use a client’s prior statement as a
testimonial endorsement) from current clients or from other people who are vulnerable
to undue influence.
Activity 4. Formative Assessment (Guest Relation Skills)
Directions: Evaluate your guest relations skills by answering the
following questions.
1. Which of the following behaviors is a good way to communicate with foreign-
language speaking guests?
A. Raise your voice
B. Speak quickly
C. Work it out by yourself
D. Speak in a normal voice and use appropriate hand gestures
2. Which of these statements best defines good non-verbal communication?
A. Be polite to the guest
B. Be willing to help when a guest approaches you.
C. Adapt your body language to what you are saying (posture, smile, etc.)
D. Look at the ground when speaking to guest
3. What should you do if you have to communicate with visually-challenged guest?
A. Approach the guest as you would anyone else.
B. Take the guest by the arm and speak to him/her.
C. Notify the guest when approaching him/her.
D. Go find your teacher or supervisor

28
For questions 4-12, please fill in the blanks using the list of words below.
resources property’s facilities activities
staff meetings attractions info desk
hours of operation memos co-workers
In order to become familiar with your property’s facilities and services, you should
attend ______ (4) ______________, ask your __________(5)__________, consult the
property’s brochures and read ________(6)____________.
You should know the different types of rooms, the location of the ______ (7)
____________and their _________ (8) ____________. A guest might ask you for
information on the main ________ (9) ____________ and ______ (10)
______________ in the area. If a guest asks you something and you do not know the
answer, refer them to other ______ (11) _______________ such as _______ (12)
_____________.
REFLECT AND UNDERSTAND
Activity 1. Speculative Journal Writing
Directions: Fill in the table below with your speculative thoughts and ways to avoid
them.
Types of accident or
disaster
Speculations Ways to avoid them
1. Floods
2. Fire
3. Guest strain
4. Chemical spillage
5. Riots

29
Writing Rubrics
Directions: The paper will be given one of the three scores: Q, A, or NA. The presenter
will present the paper with these descriptors in mind:
Criteria Descriptions
Quality Can easily complete process
 has no more than three minor errors (mechanics, word choice,
sentence structure)
 captures message fully
Acceptable Take some efforts to complete process
 has four to seven minor errors (mechanics, word choice,
sentence structure)
 captures message partially
Not Acceptable Cannot complete process
 has more than seven errors (mechanics, word choice, sentence
structure)
 does not capture message
Activity 2. Household Precautions
1. Create the various safety signs and tags. Paste one signage in the box.
2. Visit the Occupational Safety and Health Administration (OSHA) site. Select one
policy on handling or mitigating emergencies and write your reactions or comments
on a separate sheet. Write your summary in the box.

30
Activity 3. Research and Investigate
Directions: Visit at least two schools, research and investigate their risk
reduction and emergency management policy and plan. You will be rated
using the criteria below:
Criteria for Term or Research Paper
Qualities & Criteria Poor (0-80) Good (80-90) Excellent (90-100)
Format/Layout (15%)
 Presentation of the
text
 Structuring of text
 Follows
requirements of
length, font and
style.
Follows poorly the
requirements related
to format and layout.
Follows, for the most
part, all the
Some requirements
are not followed.
Closely follows all the
Content/Information
(50%)
 All elements of the
topics are
addressed.
 The information is
technically sound
 Information is
based on careful
research.
 Coherence of
information
The essay is not
objective and
addresses poorly the
issues referred in the
proposed topic. The
provided information
is not necessary or
not sufficient to
discuss these issues.
The essay is objective
and for the most part
addresses with an in
depth analysis most
of the issues referred
in the proposed topic.
The provided
information is, for the
most part, necessary
and sufficient to
discuss these issues.
The essay is objective
and addresses with
an in depth analysis
all the issues referred
in the proposed topic.
The provided
information is
necessary and
sufficient to discuss
these issues.
Quality of Writing
(25%)
 Clarity of
sentences and
paragraphs
 No errors in
spelling, grammar
and use of English
 Organization and
coherence of ideas
The essay is not well
written, and contains
many spelling errors,
grammar errors
and/or use of English
errors. The essay is
badly organized, lacks
clarity and/or does not
present ideas in a
coherent way.
The essay is well
written for the most
part, without spelling,
grammar or use of
English errors. The
essay is for the most
part well organized,
clear and presents
ideas in a coherent
way.
The essay is well
written from start to
finish, without
spelling, grammar or
use of English errors.
The essay is well
organized, and
presents ideas clearly
in a coherent way.
References (10%)
 Soundness of
references
References are not
appropriately used
and cited.
Most of the
references are
appropriately used
and cited.
All of the references
are appropriately
used and cited.
Source: Dr. Estella Porto

31
TRANSFER
Activity 1. Communicate (Site Evacuation Plan Making)
Directions: Create a site or emergency evacuation plan of your house or school.
Criteria Descriptions Value
1 2 3 4
Display All parts are not
clearly labeled.
Some parts are
clearly labeled
Most parts
are clearly
labeled.
All parts are
clearly
labeled
Mechanics
and Spelling
There are
many mistakes
in mechanics
and/or spelling.
There are
several
mistakes in
mechanics
and/or spelling.
There are
minor
mistakes in
mechanics
and/or
spelling.
There are no
mistakes in
mechanics
and/or
spelling.
Presentation The brochure is
presented as
very difficult for
the audience to
understand.
The brochure is
presented as
difficult for the
audience to
understand.
The brochure
is presented
as less
difficult for the
audience to
understand
The brochure
is presented
with ease for
the audience
to understand
Layout Layout is
confusing.
Components
are inconsistent
and information
is missing.
Layout is
somewhat
organized. Most
of the
components are
not organized.
Partial
information can
be located
Layout is
almost
organized.
Most
components
are consistent
within the
publication.
Almost all
information
can be
located.
Layout is well
organized.
There is
consistency in
its
components
that allows
the readers to
easily locate
information.
Total
Student’s comments: __________________________________________________________
Teacher’s comments: _________________________________________________________

32
Activity 2. GRASPS Model
Directions: Please prepare a Goal, Role, Audience, Situation, Product, Performance
and Performance and Standards and Criteria for Success (GRASPS) design in
providing housekeeping services at your home or in your office/school.
GRASPS Model
Goal Your task is to provide housekeeping services.
Role You are a housekeeping attendant and you need to provide quality,
effective and efficient housekeeping jobs or services.
Audience You are letting your classmates know the marvel of providing
housekeeping through quality, effective, and efficient services.
Situation The challenges involve preparing of housekeeping plan, performing
housekeeping tasks, and assessing performances.
Performance You will provide quality, effective, and efficient services using the
concepts and principles you have learned in housekeeping.
Standard for
Success
Your service must meet the following standards: effectiveness,
efficiency, and quality of services rendered.

33
Sample Rubric for Performance
Dimension Highly
Skilled
5
Skilled
4
Moderately
Skilled
3
Unskilled
2
No
Attempt
1
Use of
tools,
equipment,
and
materials
Appropriate
selection,
preparation,
and use of
materials
and tools/
equipment
all the time
Appropriate
selection,
preparation,
and use of
materials
and tools/
equipment
most of the
time
Appropriate
selection,
preparation,
and use of
materials and
tools/
equipment
sometimes
Never
selects,
prepares,
and uses
materials
and tools/
equipment
No attempt
to use
tools/
equipment
Application
of
procedure
Systematic
application
of
procedures
all the time
without
supervision
Systematic
application
of
procedures
all the time
with
minimum
supervision
Systematic
application of
procedures
sometimes
with constant
supervision
Never
follows
systematic
application of
procedures
without
supervision
No attempt
to apply
procedures
to project
Safety/
Work
habits
Highly self-
motivated
and
observes all
safety
precautions
at all times
Highly self-
motivated
and
observes
most safety
precautions
most of
the time
Highly self-
motivated and
observes
sometimes
some safety
precautions
Needs to be
motivated
and does not
observe all
safety
precautions
No
motivation
and totally
disregards
precaution
Speed/
Time
Work
finished
ahead of
time
Work
finished,
meets
deadline
Work finished
close to
deadline
Work
finished way
beyond
deadline
No concept
of time
Maximum points: 20

34
POST ASSESSMENT
Directions: Each item in this test is composed of a question or an
incomplete statement with options lettered A, B, C, and D. Read each item, then select
the best or the correct option that answers the question or complete the statement.
1. This refers to the ability to habitually work diligently and for long hours.
2. Albert works hard to achieve good results in the tasks that he had been given. Which
of these traits does he possess?
3. Which of these traits expresses self-assurance in one’s own ability to complete a
difficult task or meet a challenge?
4. Which of these competencies makes a personal sacrifice or applies extraordinary
effort to complete a job with customer’s satisfaction?
5. This refers to the ability of a person to place his/her self in situations involving a
challenge or moderate risk.
6. This competency of a successful household service provider is characterized by
doing things before asked or forced to by events and acting to extend the business into
new products and services.
A. Committed C. Seeking opportunity
7. Which of these competencies develops or uses procedures to ensure work is
completed on time or that work meets agreed upon standards of quality?
8. Which of these traits does personal research on how to provide a product or service
from clients, suppliers or competitors?
A. Seeking information C. Setting own standard

35
9. Kamille takes personal responsibility for the performance necessary to achieve her
goals and objectives.
10. Which among the following clusters of PECs emphasize goal setting, information
seeking, and systematic monitoring?
A. Achievement C. Planning
B. Empowering D. Power cluster
11. The technique in generating business idea that usually uses a questionnaire through
interview is known as:
A. Complaints C. Mass media
B. Brainstorming D. Surveys
12. A source of business idea of which the objective is to come up with as many ideas
as possible
A. Brainstorming C. Personal skills
B. Complaints D. Mass media
13. Which of the following rules of brainstorming does not hitch hike zany or crazy
ideas?
A. Don’t criticize the ideas of others C. Freewheeling is encouraged
B. Quantity is desirable D. Quality is encouraged
14. The best reason for conducting a market survey is
A. avoiding competitions C. by disregarding marketing mix
B. know the market conditions D. knowing the customers
15. These are within the reach of the household service provider in terms of
competency and legal requirements.
B. Being competitive D. Return on investment
16. This refers to the people who have the experience, know-how, and desirable
attributes.
A. Competition C. Environment
B. Capital, technology and resources D. Management team
17. Which of these provides durable time and acceptable returns or rewards for effort
required.
B. Being competitive D. Return on investment

36
18. Which of the following statements is not a rule in brainstorming?
A. Don’t criticize or judge the ideas of others.
B. Freewheeling is encouraged.
C. Quality is much desirable.
D. Combine and improve upon the ideas of others.
19. This is where the firm first determines the needs, wants and values of a target
market, then adapts the firm to satisfy these needs and wants more efficiently than its
competitors.
A. Product concept C. Marketing concept
B. Selling concept D. Buying concept
20. Which of the following statements best defines marketing strategy of a small
business?
A. Determine the needs of their customers.
B. Analyze their competitive advantage.
C. Select specific markets to serve.
D. Determine how to satisfy those needs.
21. Which of the following best describes the type of footwear that a housekeeping
attendant or crew should wear while at work?
A. Closed-toe shoes C. Low-heeled pumps
B. Non-slip sandals D. Steel-toe safety shoes
22. Alex, a housekeeping attendant, has been asked to deliver a box of supplies to the
“back of the house”. Alex would most likely deliver the supplies to which of the following
locations?
A. The guest room C. The kitchen
B. The receiving area D. The parking lot
23. A housekeeping manager has asked Laura, a housekeeping room attendant, to
ensure that the “par stock” is sufficient. Which of the following standards should Laura
use to determine if “par stock” is sufficient?
A. Enough reserve supplies in case of an emergency
B. Enough supplies to clean each room once
C. Enough supplies for daily duties
D. Enough supplies to last one week
24. In order to maximize the service life of a vacuum while ensuring that rooms are
properly cleaned, how often should a housekeeping room attendant check vacuum bags
and filters?
A. Daily C. Weekly
B. Monthly D. As needed

37
25. Marvin, a new housekeeping room attendant, has been asked to vacuum his first
guest room. Which of the following would be the best way for Marvin to proceed?
A. Start at one side and move to the other.
B. Start at the door and work into the back of the room.
C. Start at the farthest point and back out of the room.
D. Start near the center and work outwardly.
26. Richell, a housekeeping attendant, is vacuuming a guest room. Which of the
following vacuum attachments should Richell use to clean the ledges, corners, and
furniture corners?
A. Crevice tool C. Floor brush
B. Power nozzle D. Small brush
27. Sheryl, a housekeeping room attendant, is cleaning a guest room. There are bottle
caps and coins on the carpet. Which of the following is the best way to pick up the bottle
caps and coins?
A. With a carpet sweeper C. With a vacuum
B. With a whisk broom D. With her hands
28. Which of the following is the most appropriate tool to use for sweeping outside
areas?
A. Floor brush C. Push mop
B. Small whisk brush D. Wet mop
29. Which of the following should a housekeeping room attendant wear when stripping a
bed in a guest room?
A. An apron C. Disposable gloves
B. Proper footwear D. A safety mask
30. Which of the following is the most appropriate way for a housekeeping room
attendant to strip the sheets from a bed in a guest room?
A. Fold sheet inward.
B. Shake the sheets briskly.
C. Fold sheets toward the outside.
D. Crumple the sheets into a ball.

38
SUMMARY
House or office should be cleaned, sanitized and organized regularly to protect
each member of the family or worker in the office from bacterial or viral contamination or
physical hazards that can cause illness and disease. Likewise, maintenance of
conducive environment or workplace for the occupants or workers promotes ease and
productivity.
Housekeeping is not just cleanliness. It includes keeping work areas neat and
orderly; maintaining halls and floors free of slip and trip hazards; and removing of waste
materials (e.g. paper, cardboard) and other fire hazards from work areas.
Part of housekeeping objectives is safeguarding of physical facilities, equipment,
and other valuable assets. This includes dealing with emergencies, health and safety of
all the employees and guests, working with colleagues and handling guests.
A contingency plan is a written emergency procedure plan which describes what
actions must be taken to minimize hazards from fires, explosions or unplanned releases
of hazardous waste or hazardous waste constituents to air, soil or water.
GLOSSARY
Cleaning solution refers to a cleanser used for cleaning and sanitizing
Extraction refers to the process of removing deeply embedded dirt in carpets.
Damp mopping is the process of wiping out the dirt or dust from the floor with lightly
wet mop.
Disinfectant refers to a powerful cleanser or chemical that cleans or sanitizes at the
same time.
Finishing refers to the application of coats of wax for polishing.
House rule refers to any published company-wide rule for the guidance and compliance
of all workers.
Orderliness refers to the arrangement of furniture and fixture in the appropriate
location.
Resilient floors refer to linoleum, vinyl, asphalt tile, and rubber tile.
Sanitation is the process of cleaning using chemicals to eliminate the disease-causing
organisms that are invisible.

39
Spraying is the process of dispensing of pesticide on affected areas by the use of
sprayer.
Sweeping refers to the process of removing dirt from floors using brooms and
dustpans.
Vacuuming is the process of eliminating dirt using a vacuum cleaner.
REFERENCES
Book
Abon, Orlando P., Bacani, Olivia A. and Cornito, Evelyn B. (2010). Entrepreneur Kids,
St. Agustine Publication: Sampaloc, Manila
Roldan, Amelia S and Crespo, Amelia M. (2003). Housekeeping Management. AR Skills
Development and Mangement Services, Manila
Srinivasan, Sunita (2009). Theory and Practices of Professional Housekeeping. Anmol
Publication: India
Tomlinson ,Peter and Haftendorn, Klaus (2005). Entrepreneurship Education in
Schools and Technical Vocational Training Institutions, International Labor
Office: Geneva
Internet
http://www.the fabricator.com/article/safety/material-handling-safety
http://www.acehardware.com
http//www.wikipedia.org/wiki/vacuum_cleaner
http//www.OSHA.com

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