This document discusses framing problems in user experience (UX) research and design. It explains that framing problems involves understanding user needs and behaviors over time through empathic understanding and modeling of users. This process helps generate possibilities for solutions by creating empathy and stories that connect different perspectives.

1. ‘inspiration/outspiration’

3. X
UX research UX design

4. Framing the problem

5. Framing the problem
+

6. Framing the problem
+
Generating possibilities

7. Framing the problem

8. Context of use

9. Needs and behaviours over time

10. Empathic understanding

11. Modelling users and needs

12. Creating empathy

13. Generating possibilities

15. Creating stories
Anna
Having lunch
with Anna
Get a talk show
Back home from ticket through a
mobile
kindergarten Picks up her son
Check Britt trailer and gets home
on the web Check EPG on the After a Sat.1
web
drama
eShopping
a song played in the
episode
Silke Watching Sat.1
With her husband
Shout out!
SMS

16. Connecting perspectives
image: broadeep.com

17. Headspace
Headspace

18. thanks