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How To Deliver An Effective Evaluation
(… that wins Evaluation Contests!)
Davender Gupta, DTM
President, Beyond Words Advanced Toastmasters
VP Education, Executive MBA McGill-HEC Toastmasters
Membre, Club Toastmasters Avancé Synergie
September 14, 2020 | davender@outlook.com
What is an Effective Evaluation?
words and gestures
conscious and unconscious distractions
interpretation through beliefs,
assumptions, judgement
The Communication Cycle (Claude Shannon)
Adaptedfromwww.toolshero.com
What Makes An Effective Evaluation?
Inspires the speaker to improve
Demonstrates you have been actively listening
Communicates a lesson to the audience
Engages your leadership
An Evaluation Is A SPEECH
▸Introduction
 Catch our attention!
▸Body
 Present your points
▸Conclusion
 The “One Thing”
“Curly’s Law” from City Slickers
An Evaluation is COACHING
▸You want the speaker to
be more confident
▸Speak with authority
▸Analyze and
Recommend
An Evaluation is LISTENING
▸I heard…
▸I saw…
▸I felt…
Empathy
 Received experience mirrors
what the sender intended
Speech Contest Evaluation Form
What do you
notice?
Create your own guide
- +
CONTENT
DELIVERY
LANGUAGE
▸I heard…
▸I saw …
▸I felt …
Find the ”ONE THING”
Create your own guide
- +
CONTENT
Confused about the
story timeline
Describing the meal
(reminder of my
own family)
DELIVERY
Not enough facial
expression (part
about grandfather)
– expected more
Use of floor space
(took me through
the room)
LANGUAGE
Descriptive
language (sounds)
▸I heard…
▸I saw …
▸I felt …
Find the ”ONE THING”
Create your own guide
- +
CONTENT
Confused about the
story timeline
Describing the meal
(reminder of my
own family)
DELIVERY
Not enough facial
expression (part
about grandfather)
– expected more
Use of floor space
(took me through
the room)
LANGUAGE
Descriptive
language (sounds)
▸I heard…
▸I saw …
▸I felt …
Find the ”ONE THING”
Let’s Put This To Use
▸Use the grid to note…
 What you hear
 What you see
 What you feel
▸https://www.youtube.com/watch?v=QvYfckvdBcc
The Evaluation Contest
▸Analysis
 3 of your 6 noted points
▸Recommendation
 Specific
 ”What would make this speech more
powerful for me is…”
▸Technique
 I heard – I saw – I felt
▸Summation
 The One Thing
Rick’s Evaluation Delivery Checklist : MECHANICS
▸Eye Contact
 Choose an anchor point
▸Hands
 Be deliberate
▸Body and Feet
 Emphasize points with body position
▸Voice Pauses
 Count the silence – not just words
 Let people come to you
▸Presence
 Demonstrate your confidence Rick Chandler at Beyond Words (2017)
Rick’s Evaluation Delivery Checklist : CONTENT
▸Opening
 Grab attention
▸Body
 Is there a key message
 Does every sentence
support the key message
 Words or phrases that
connect with the
audience
 Roller coaster of emotion
▸Close
 The Key Message ”One
Thing”
 Sell The Benefit - WIIFM
 “If you incorporate this, you
will…”
Winning The Evaluation Contest
▸DON’T
 Explain how you are going to
evaluate
 Regurgitate the speech
 Apologize for your opinion
 Try to cover everything
 Use the Sandwich Method
 Speak only to the speaker
 Run out of time
 Use your notes
▸DO
 Dive right in
 Highlight your comments with examples
 Play to your strengths
 Pick 2 or 3 points maximum
 Use other structures (surprise)
 Speak to all, while referring to the
speaker
 When you see the red: “In Conclusion…”
 Use your prep time to memorize your 3
key messages and the ”One Thing”
Keep In Mind
▸Don’t be intimidated by the speaker
▸No matter what your level of experience, your
feedback is critical to closing the communication
cycle.
▸Share ”I heard – I saw – I FELT”
Feedback is a GIFT
“To effectively
communicate, we must
realize that we are all
different in the way we
perceive the world and
use this understanding as
a guide to our
communication with
others.”
What is the ONE THING you take from this workshop?
Davender Gupta, DTM
davender@outlook.com
514-448-1894
Please provide your coaching:
https://forms.gle/jgMgPeUYpHAAGEUQ8

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How To Deliver An Effective Evaluation

  • 1. How To Deliver An Effective Evaluation (… that wins Evaluation Contests!) Davender Gupta, DTM President, Beyond Words Advanced Toastmasters VP Education, Executive MBA McGill-HEC Toastmasters Membre, Club Toastmasters Avancé Synergie September 14, 2020 | davender@outlook.com
  • 2. What is an Effective Evaluation?
  • 3. words and gestures conscious and unconscious distractions interpretation through beliefs, assumptions, judgement The Communication Cycle (Claude Shannon) Adaptedfromwww.toolshero.com
  • 4. What Makes An Effective Evaluation? Inspires the speaker to improve Demonstrates you have been actively listening Communicates a lesson to the audience Engages your leadership
  • 5. An Evaluation Is A SPEECH ▸Introduction  Catch our attention! ▸Body  Present your points ▸Conclusion  The “One Thing” “Curly’s Law” from City Slickers
  • 6. An Evaluation is COACHING ▸You want the speaker to be more confident ▸Speak with authority ▸Analyze and Recommend
  • 7. An Evaluation is LISTENING ▸I heard… ▸I saw… ▸I felt… Empathy  Received experience mirrors what the sender intended
  • 8. Speech Contest Evaluation Form What do you notice?
  • 9. Create your own guide - + CONTENT DELIVERY LANGUAGE ▸I heard… ▸I saw … ▸I felt … Find the ”ONE THING”
  • 10. Create your own guide - + CONTENT Confused about the story timeline Describing the meal (reminder of my own family) DELIVERY Not enough facial expression (part about grandfather) – expected more Use of floor space (took me through the room) LANGUAGE Descriptive language (sounds) ▸I heard… ▸I saw … ▸I felt … Find the ”ONE THING”
  • 11. Create your own guide - + CONTENT Confused about the story timeline Describing the meal (reminder of my own family) DELIVERY Not enough facial expression (part about grandfather) – expected more Use of floor space (took me through the room) LANGUAGE Descriptive language (sounds) ▸I heard… ▸I saw … ▸I felt … Find the ”ONE THING”
  • 12. Let’s Put This To Use ▸Use the grid to note…  What you hear  What you see  What you feel ▸https://www.youtube.com/watch?v=QvYfckvdBcc
  • 13. The Evaluation Contest ▸Analysis  3 of your 6 noted points ▸Recommendation  Specific  ”What would make this speech more powerful for me is…” ▸Technique  I heard – I saw – I felt ▸Summation  The One Thing
  • 14. Rick’s Evaluation Delivery Checklist : MECHANICS ▸Eye Contact  Choose an anchor point ▸Hands  Be deliberate ▸Body and Feet  Emphasize points with body position ▸Voice Pauses  Count the silence – not just words  Let people come to you ▸Presence  Demonstrate your confidence Rick Chandler at Beyond Words (2017)
  • 15. Rick’s Evaluation Delivery Checklist : CONTENT ▸Opening  Grab attention ▸Body  Is there a key message  Does every sentence support the key message  Words or phrases that connect with the audience  Roller coaster of emotion ▸Close  The Key Message ”One Thing”  Sell The Benefit - WIIFM  “If you incorporate this, you will…”
  • 16. Winning The Evaluation Contest ▸DON’T  Explain how you are going to evaluate  Regurgitate the speech  Apologize for your opinion  Try to cover everything  Use the Sandwich Method  Speak only to the speaker  Run out of time  Use your notes ▸DO  Dive right in  Highlight your comments with examples  Play to your strengths  Pick 2 or 3 points maximum  Use other structures (surprise)  Speak to all, while referring to the speaker  When you see the red: “In Conclusion…”  Use your prep time to memorize your 3 key messages and the ”One Thing”
  • 17. Keep In Mind ▸Don’t be intimidated by the speaker ▸No matter what your level of experience, your feedback is critical to closing the communication cycle. ▸Share ”I heard – I saw – I FELT” Feedback is a GIFT
  • 18. “To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.”
  • 19. What is the ONE THING you take from this workshop? Davender Gupta, DTM davender@outlook.com 514-448-1894 Please provide your coaching: https://forms.gle/jgMgPeUYpHAAGEUQ8

Editor's Notes

  1. *Give this presentation a personalized touch by adding in your club’s name above.* Today, let’s talk about how Toastmasters can help you find your voice.