Evento Mobilidade 2016.

1. COMO A INTELIGÊNCIA ARTIFICIAL E OS CHAT
BOTS ESTÃO MUDANDO O TURISMO ONLINE?
KAIO PHILIPE
Country Manager
KAYAK

2. AI AND
CHAT BOTS
By Kaio Philipe

3. The App Boom is Over…

4. The App Boom is Over…

5. But that doesn’t mean the App business
Is dying…

6. One App to rule them all…

7. SEARCHES THROUGH
SITES LANGUAGES
APP DOWNLOADS
DATA POINTS
EACH DAY
OVER
MADE ON KAYAK EACH YEAR
Q U E R I E
1 . 5 B I L L I O N
40 20
55,000,000 30BN
S

8. Annual revenue
USD 9,9 Bi
Market cap
~USD 74 Bi
Largest Online Travel
group in the world

9. How we Behave:
Part Scientist, Part Cowboy

10. I Google, therefore I Bot….

11. Service Conversation
Facebook Messenger
ChatBot. . . . . . . . . . . . . . . . . . . . . . . . . .

12. PR Launch

13. The caipirinha Bot

14. Social media impact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

15. With great usability comes great Bugs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

16. Now you can book travel by speaking to
KAYAK, via Amazon’s Alexa

17. Use of AI on eCommerce

18. BOT BOOM!