Brief presentation of how the UX of going to the Italian Consulate in London could be improved. The lightning talk was given at an event in London organised by Ladies that UX in march 2018.

1. UX OF THE ITALIAN
CONSULATE
Cristina Viganò
Senior UX Designer at Cyber-Duck
@CrVigano

2. My personal experience

3. LET’S GO!

4. 1. Getting there

6. 2. Queue!

7. 2. Queue!
Why did you not tell me?

8. 40 minutes later…

9. 3. Finally inside!

10. F241
Enjoy your stay
at the
Italian Consulate

11. CHECK THIS MONITOR
TO SEE WHEN YOUR
NUMBER IS CALLED
F241
Desk 3
H54
Desk 2
F227
Desk 3
H53
Desk 1

12. 4.The monitor

13. 5. Desk 3

14. 6. Go back!
Why don’t they fix the
monitor???

15. F208
F241
Desk 3
H54
Desk 2
F227
Desk 3
H53
Desk 1
Go to desk 3

16. 7.Wait

17. 8.Wait

18. 9.Wait

19. 10. In!

20. “Do you want to come
back for the pick up?”

21. 11.The stamp

22. 1.Tell me that I will have to wait!
2. Redesign or remove the monitor
3. Add directions
4.Tell me that I will need a stamp

23. THANKYOU!
Cristina Viganò
Senior UX Designer at Cyber-Duck
@CrVigano