Teamwork presentation, CT231 Professional Skills, 2nd year module, BSc Computer Science & IT, NUI Galway

1. TEAMWORK
CT231 & CT216
Catherine Cronin
January 2014
CC BY-NC-SA 2.0 cindy47452

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Source: www.dnainfo.com

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facebook.com/OccupySandyReliefNyc

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Image:CC BY 2.0 Matt

5. What is a TEAM?
a group of people working
together to achieve
a common goal
5

6. What is TEAMWORK?
the ability to cooperate and
communicate effectively with others
to achieve a common goal
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7. Team Working
Benefits
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Challenges

8. TEAMWORK
o
o
Establish tasks to be completed
o Work on tasks
o
Communicate / monitor progress
o Work on new / revised tasks
o
Solve problems
o Research / development
o
Interpret results
o Networking
o
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Agree on goals / milestones
INDIVIDUAL
WORK
Agree completion of project

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CC BY-NC-SA Harold Jarche

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Image credit: Alec Couros

11. Stages of Team Development
Forming (assemble team; deal with ambiguity)
Storming (deal with criticism; develop ideas)
Norming
(procedures, cohesion)
Performing (cooperation)
[Adjourning]
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Source: Bruce Tuckman (1965) Small Group Development

12. Maturity Continuum
DEPENDENCE
INDEPENDENCE
INTERDEPENDENCE
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Source: Stephen R. Covey (1989) The 7 Habits of Highly Effective People

13. Consideration
4 Paradigms of human interaction
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Lose / Win
Win / Win
Lose / Lose
Win / Lose
Courage

14. Win/Win
If Win/Win is such an ideal, why don’t we do
it all the time?
What gets in the way?
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15. Key Teamwork SKILLS
1.
INTERPERSONAL
•
•
•
•
2.
SELF / PROJECT MANAGEMENT
•
•
•
•
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Trust / acceptance
Communication
Collaborative problem-solving
Conflict resolution
Goal setting
Planning
Task co-ordination
Performance management
Source: Slyke, Trimmer, Kittner (2004) Teaching Teamwork in IS Courses

16. A few TEAMWORK guidelines…
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2.
3.
4.
5.
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Effective communication
Team Working Agreement
Effective meetings
Project management
Conflict management

17. 1. Effective communication
 Communicate openly & supportively
 Listen openly
 Interpret nonverbal messages
 Give useful feedback
 Receive feedback effectively
 …
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18. 2. Team Working Agreement
What is it?
•
•
Expectations each team has for its members
•
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Effectively a contract which all team members
sign up to… each team member is expected to
abide by that contract
Designed specifically for your team

19. Team Working Agreement
Key points:
•
•
Each team member needs to input
•
A chance for all members to voice their opinions
•
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Tailor to meet the specific needs of your team
members
All members will be accountable for statements
in the agreement

20. Team Working Agreement:
Issues to consider
•
•
participation by all members
•
decision-making
•
problem-solving approaches
•
management of conflict / differences
•
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effective communication method(s)
responsibilities & conduct

21. SAMPLE:
Boeing Code of Cooperation for Teams
•
EVERY member is responsible for the team’s progress and
success
•
Attend all team meetings; be on time
•
Listen to & show respect for view of members
•
Criticize ideas, not persons
•
Use & expect constructive feedback
•
Resolve conflicts constructively
•
•
Avoid destructive behaviour
•
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Always strive for win-win situations
Ask questions when you do not understand
Source: http://aircraftdesign.nuaa.edu.cn/PD-2006/PDF/P1-requirement%20and%20schedule.pdf

22. 3. Meeting Guidelines (sample)
 Project meetings will be held every
 Meetings will be called by
.
.
 Meetings will begin and end on time.
 Decisions will be made by consensus/ majority
rule/anarchy.
 Role of scribe will rotate.
 Minutes will be issued by e-mail within 24 hours of
each meeting.
 Exceptions allowable/not allowable.
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23. 4. Project Management
•
Start with consensus on project GOAL
•
Then work to a project PLAN
Milestone
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Responsibility
Date

24. 5. Conflict
•
People typically fear and avoid conflict
•
Most people believe conflict does not belong
in the workplace
However, dynamic organizations use
conflict as a CREATIVE FORCE.
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25. TEAMWORK
o
o
Establish tasks to be completed
o Work on tasks
o
Communicate / monitor progress
o Work on new / revised tasks
o
Solve problems
o Research / development
o
Interpret results
o Networking
o
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Agree on goals / milestones
INDIVIDUAL
WORK
Agree completion of project

26. Teamwork in a Software
Development Environment
COMMUNICATION
–
Communicate well; listen openly
KEEP THE PROJECT ON TRACK
–
–
Work to the plan to keep motivation high
Update the plan as things change
CONFLICT
–
–
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Accept and work with/through conflict
Develop a constructive conflict style