The Emotional Intelligence Coach Program
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What does emotional intelligence have to do with counseling, coaching or career development. Learn how you can become certified in emotional intelligence coaching.
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The Emotional Intelligence Coach Program
- 1. Board Certified Social Emotional Resilience Coach Presented by Cynthia Kivland Board Certified Coach, Master Career Counselor, National Board Certified Counselor
- 2. What attracted you to attend this program?
- 3. Meet Cynthia Author and Instructor • 1-877-60-Coach cynthia@smart2smarter.com
- 4. Changing behavior is less a matter of giving people analysis to influence their thoughts, than helping them to see a truth to influence their feelings. The heart of change is emotions. The flow of see-feel-change is more powerful than that of analysis-think-change. The Heart of Change by John Kotter
- 5. What I plan to share today…… • Emotional intelligence makes you a better person, coach and will attract more clients! • Course will optimize your personal best and compliment prior professional training. • Course approvals by ICF, Board Certified Coach (CCE) & NBCC. (ACA). • Seven positive emotions every employer wants. • Overview course content and delivery. • Receive a free SMARTER EQ Coaching Assessment and how to save $200 off your registration by attending this webinar!
- 6. What is the Difference Between Coaching and Counseling Both are important skills that can bring transformational life change to clients however they are not the same..
- 9. What is the role of emotions…………………. .. in your work as a coach, consultant, trainer or counselor?
- 10. Does Mood Matter, Really? High Emotional Connection Low Nasty Mood Engaging
- 11. Does Mood Matter, Really? Angry Surprised High Afraid In Flow Inspired Fearful Emotional Connection Satisfied Ignored Dimming Hi-Jacked Bored Low Unengaged Nasty Mood Engaging
- 12. Wired to Connect – Emotions are Contagious Coaches are the “emotional thermostat” for the client. Emotions mold not just our mental attention but our biology. Nourishing relationships benefit client and coaches health. Helping professions require emotional regulation. Daniel Goleman, Social Intelligence: The New Science of Human Relationships
- 13. Coaching Derailment Themes Horney (1950) themes of low emotional intelligence Moving away from people - managing one’s feelings of inadequacy by avoiding contact with coach and others. Moving against people - managing one’s self- doubts by dominating and intimidating others. Moving toward people - managing one’s insecurities by building alliances.
- 14. People Development = Mind and Heart People Development Is People Development Is a a State of Mind Matter of the Heart Intellectual capability (IQ), Emotional and Social Intelligence knowledge, and technical (EI) is the differentiating factor 90% of the time between expertise are threshold outstanding and average leaders. competencies Only one cognitive ability EQ is two times as important as (pattern recognition) differentiated IQ and technical expertise outstanding leader coaches combined
- 15. Coaching the Whole Person IQ, EQ & personality EQ is the only quality that are qualities we is flexible and can be possess. changed and developed IQ EQ Together they determine how Personality we think, feel and act.
- 16. Coaching competencies have strong emotional and social components. “Coaches must be able to withstand the heat, handle the setbacks, focus on what’s possible and celebrate client and professional success with equal parts of joy and humanity.
- 17. To Get at Emotion, Coaches Amygdala is deep within the most Go Deep... elemental parts of the brain. The function of the inner part of the brain is survival.
- 18. Emotional Social Resilient Coach Approach Billions of microscopic neurons line the road between the emotional and rational centers of the brain I Think Rationally (way over here) Respond to Experience Limbic System (I feel here) Emotional Intelligence = Communication between rational and emotional brain centers Spinal Cord Your brain is plastic! (enters brain here) You have an experience
- 19. Right Brain State of Mood In positive states of mind we are more creative, may also be less discriminating. better problem solvers Inclined to think about our future well being. (thrive) In negative moods we may be unpleasant to be around, pay more attention to detail, are able to keeping working on boring tasks, and are more inclined to think for our own well being ( survival)
- 20. The Road Well Traveled… A 2-lane country road might sound nice… But what you want is a super highway because increases in traffic strengthen the connection between the rational and the emotional centers of the brain. Your Emotional Intelligence is greatly affected by your ability to keep this road well traveled.
- 21. Emotional Intelligence and Coaching The ability to identify emotional and social information in oneself and in others. The ability to manage emotional and social information in oneself and in others. The ability to focus emotional and social energy on behaviors to get things done with civility. Steven J. Stein, Ph.D. Chief Executive Officer Multi-Health Systems, Inc. (MHS)
- 22. Research: Coaching Smart People Seven SMARTER Emotions Self Optimize strengths and demonstrate self efficacy to achieve career success and significance. Mastery Master one’s emotions, thoughts, stories and actions to achieve success and significance.
- 23. Research: Coaching Smart People Seven SMARTER Emotions Attraction Intentional display of positive energy, optimism and confidence to attract the best in self and others. Resilience Adapts, reinvents and builds reserves to overcome setbacks and obstacles.
- 24. Research: Coaching Smart People Seven SMARTER Emotions Tolerance Accepts, acknowledges and appreciates different perspectives. Remove tolerations that hold you and others back. Evolve Innovates, initiates, and improves. Reciprocity Ability to teach and be taught, lead and be led, receive and give.
- 25. Smarter Emotional and Social Assessment Assess Your SMARTER Emotions
- 26. Board Certified Social Emotional Resilience Coach Only coach certification program that starts from the inside - building your own emotional intelligence and resilience, and then Gain professional skills, assessments, coaching competencies and templates for your life, career and leadership clients!
- 27. Professional Approvals Board Certified Social Emotional Resilience Coach International Coach Federation ACSTH (Approved Coach Specific Training Hours) Center of Credentialing and Education Affiliate of NBCC Obtain your Board Certified Coach designation National Board of Certified Counselors
- 28. Counselors Gain Credential Board Certified Coach Credential Obtain a coach credential by completing the Social Emotional Resilience Coach program. Have a Master’s in Counseling or higher. Have 30 hours of coaching/counseling experience. Pass a written exam. www.cce-global.org
- 29. Deliverables Board Certified Social Emotional Resilience Coach Ten two hour live interactive teleclasses. Five buddy coaching sessions. Maximum 10 students for optimal reciprocal learning and coaching experience. Uses a positive psychology coach and learning approach. Integrate coaching skills within your current profession. Gain resources to coach on the seven positive emotions every employer wants. Experience coaching from both sides of the desk. Adapt content for college, government or corporate clients.
- 30. What You Gain Certified Social Emotional Intelligence Resilience Coach Coaching templates and forms to add to or start your coaching business. Role play and scripts to develop ICF and BCC core coaching competencies. Incorporate mindfulness and neuroscience into your coaching practice. Experience four standardized EQ, Resilience and Conflict assessments. Option to gain advanced assessment certification.
- 31. Save $200 You just saved $200 by watching this presentation. Enter coupon code Save200 when you register for any class. Click here for upcoming classes.
- 32. Curious…….Next Steps SMARTER Emotional Assessment Join the Smart2Smarter Community to take this assessment along with other tools. Gain access to 40+ EQ tools in book Smart2Smarter: Seven SMARTER Emotions Every Employer Wants. Connect with me on LinkedIn and join my LinkedIn Group: Emotional Intelligent Workplace
- 33. Thank You for a Positive Emotional Memory! Cynthia Kivland cynthia@smart2smarter.com www.smart2smarter 1-877-60-COACH
Editor's Notes
- Are you a Coach? Are you Considering a Career in Coaching?Are you feeling overwhelmed by what coach certification path is bestfor you AND your clients?The Board Certified Social Emotional Intelligence Resilience Coach program is the only coach certification program that starts from the inside - building your own emotional intelligence and resilience........and then gain professional skills, assessments, coaching competencies and templates for your life, career and leadership clients! Join Cynthia Kivland, course creator and instructor on March 7 as she shares and answers your questions about this certification!
- Welcome to Smart2Smarter Coaching and Training Webinar series. I am excited to share an hour with you, and talk about two of my favorite subjects- emotional intelligence and humanity.So, let’s get started. I have prepared a presentation for you and will invite your questions and comments periodically throughout the presentation and at the end. Take a note of my contact information on this slide to follow up after the presentation. Positive Emotions and Your Career – Seven SMARTER Emotions Every Employer Wants and Every Employee Needs. Our presenter today is Cynthia Kivland, MEd.With over twenty five years of accomplished human resource and leadership development experience, Cynthia is a coach, consultant and trainer for very smart people, leaders and teams. She is author of Smart2Smarter-, along with several coaching certification programs focused on Social and Emotional Intelligence.With a Masters in Counseling, advanced studies in organizational psychology, along with advanced credentials as a Board Certified Coach, Master Certified Counselor and Certified Leadership and Talent Management Coach, Cynthia’s passion is to inspire leaders and workplaces to use social and emotional intelligence to make smarter career and leadership connections. Additionally, as a career development expert, she is a consultant with REA Career Services and author of over ten career assessment tools, Cynthia works with clients to help them define how they will be successful (best in the world) and significant ( best for the world) throughout their career.
- Example: think - react speak nsThe leadership team of a large manufacturing firm felt it was time for a shakeup and hired a new CEO. The new boss was determined to rid the company of all slackers.On a tour of the facilities, the CEO noticed a guy leaning against a wall. The room was full of workers and he wanted to let them know that he meant business. He asked the guy, "How much money do you make a week? A little surprised, the young man looked at him and said, "I make $400 a week. Why?"The CEO said, "Wait right here." He walked back to his office, came back in two minutes, and handed the guy $1,600 in cash and said, "Here's four weeks' pay. Now GET OUT and don't come back."Feeling pretty good about himself, the CEO looked around the room and asked, "Does anyone want to tell me what that goof-ball did here?"From across the room a voice said,"Pizza delivery guy from Domino's."
- Why emotional intelligence will make you a better person, coach and will attract more clients!What this content rich and coaching skill course includes to optimize your personal best and compliment prior professional training.How this course is approved by ICF, Board Certified Coach and NBCC CEU's.How to gain your EQ-i 2.0 certification as part of this course!Receive a free SMARTER EQ Coaching Assessment and the opportunity to win $300 off your registration by attending this webinar!
- Here are the differences between these two powerful professions Counseling is more focused on solving painful problems from the pastCoaching is more about finding creative ways to reach your potential in the future Counseling guides clients toward experiencing relief through recoveryCoaching is driven by one word- results in people’s lives Counseling helps people to build supports to stabilize their lifeCoaching guides clients toward strategic ways to maximize their life Counseling develops healthy emotions and relationships to experience peaceCoaching builds healthy patterns with accountability to experience personal power Coaching focuses on empowering superior development through increased knowledge, improved talents, added skills, and personal motivation. Its purpose is to assist, through partnership, the highest possible level of performance and achievement.
- A scenario to clarify the distinction between coaching and other professional and human developmentservices is provided by Feroce Coaching, www.ferocecoaching.com. (Cited with permission.)Let’s say you want to learn to drive a car. If you hire a:Counselor The counselor would help you find out what might be holding you back from driving the car.She or he would delve into your past to discover what kinds of experience you have had with automobiles.Consultant The consultant would bring you an owner’s manual and tell you everything you ever wantedto know about the workings of a car. The consultant would then leave you. She might return six monthslater to see how you had managed the actual driving part.Mentor The mentor would share her experiences of driving cars and the wisdom and lessons she hadlearned in her more rich experience with the matter.Coach The coach would seat you in the car, place himself in the passenger seat, and encourage,endorse, acknowledge and support you until you felt comfortable enough to go it alone.
- IQ: Static- fixed asset
- Questions to ask membersHow do emotions” or heart impact your career?Questions to ask meCan you tell me more about leading your career withemotions? Sure. The buss word is often referred to as meaningful work. My research about very smart peoplefound that “being the best in the world” was not enough to sustain career of greatness. What was as important, and often more important, was living a career of significance.They say there are two types of people who are successful in their career … those who Want to BE somebody great, or those who want to DO something great. That is the essence of a career of greatness. The ability to lead your career toachieve personal success ( best in the world) and careersignificance ( best for the world) When I coach clients, I often inquire about what are they doing that is creating greatness for themselves and also for their legacy? Exploring both success and significance. I then inquire, how are you communicating this to others? Questions to ask membersHow do emotions” or heart impact our leadership style?What can you do more to create a see- feel- connect approach to creating a culture of greatness?Questions to ask meCan you tell me more about a culture of greatness that leads to success and significance?Sure. The buss word is often referred to as meaningful work. My research about very smart leaders, and the teams they lead, found that “being the bets in the world” was not enough to achieve a sustained culture of greatness. What was as important, and often more important, is the concept of significance.They say there are two types of people who are attracted to leadership- those who Want to BE somebody great, or those who want to DO something great. That is the essence of a culture of greatness. The ability to lead so employee can achieve personal success ( best in the world) and performance significance ( best for the world) When I coach leaders I often inquire about what are they doing that is creating greatness? Exploring both success and significance. I then inquire, how are you communicating this to others? How do leaders begin to talk about Impact of emotional engagement? Great question. When I was a young leader, I was told “ do not bring your emotions to work- especially as a women. However, what we know now is to create high employee engagement requires the intelligent use of emotional knowledge. The emotionally intelligent person is able to remain calm in the face of adversity and choose a course of action that works in the long and short term. And, the higher you go in the organization the more emotional and social intelligence matters. Goleman’s research in over 500 organizations show 85% of top performers account for social and emotional intelligence. What this looks like is awareness of your emotional signals, ability to manage those signals, ability to demonstrate interactive empathy, and ability to manage social moments of truth. Leaders talk about this through their actions – and when initiating change- explain the energy behind the why? Energy needs to create a sense of urgency and an emotional pull when to the vision, a broad based relationship culture and interconnected transparency to support the vision. For example, a health care organization created transparency by taking the simple thank you note to the net level. Hand written, to arrive on the weekend.
- The chapter “Self-Mastery: The Right Brain State for the Job,” looks at the pros and cons of various positive and negative mental states. In positive states of mind we are more creative, but may also be less discriminating. In negative moods, we may be unpleasant to be around, but we pay more attention to detail, are more able to keeping working on boring tasks, and are more inclined to think for ourselves. The chapter also explores the subject of emotional regulation, and how the amygdala, which is responsible for the “fight or flight” reflex, can hijack the entire brain leading to panic and stress. Goleman identifies the top five “amygdala triggers” in the workplace: (1)condescension and lack of respect, (2) being treated unfairly, (3) lack of appreciation, (4) believing that you’re not being listened to and (5) being held to unrealistic deadlines.
- Identify: Are you aware of how you and others are really feeling?Manage: Can you manage your emotions to optimize your own and others career, and manage emotions to NOT derail relationships and performance of self and others?Focus: Do you know how to emotionally engage to get things done----civilly?
- Question to ask CynthiaWhere do you start to develop careerskills to increase awareness and master emotions?SMARTER people have high self awareness. They know and believe in their strengths. They focus their career interests on what they do well, and strive to do it better. They are focused on being success and feeling significance. They know how their work contributes to the organization and to their customers. They can confidently answer the question “Why do you work here or Why do you want to work here? They know the “wants”= emotional attraction.SMARTER people have skills to master their emotions. and know “what lights up the fire in their belly”. They design an environment and attract people that positively inspires their career. They are mindful and know how to tap into the positive emotions of thriving and avoid or minimize the negative or stagnant emotional path of surviving.Let’s look at the Positive vs. negative emotional paths- Are you choosing to survive or thrive?
- Question to ask CynthiaAttraction: we are emotional transmission towers- what and how are you attracting to move you career forward – what messages/people reinforce or distract your career goals?Resilience: Key workplace issue especially during VUCA TimesVolatileUncertaintyComplexityAmbiguity
- Social Brain- Tolerations: Empathy perspective:Tolerations are speed bumps: What are you tolerating in your career that if you created space and time to remove or minimize , would have you feel more free? Share story of stone in shoe. How do I seek opportunities to demonstrate the ability to evolve?Tell me about a time when you initiated action that inspired greatness?Describe when stretched out of yourcomfort zoneand embrace innovation? How do you talk about mistakes? Good catch of the month? What skill or behavior can you seek to improve – make even brighter? How would you go about improving that behavior? How would your othersrecognize the improved behavior? You peers?Reciprocity: how you interact civility and with humanity
- The Board Certified Social Emotional Intelligence Resilience Coach program is the only coach certification program that starts from the inside - building your own emotional intelligence and resilience........and then gain professional skills, assessments, coaching competencies and templates for your life, career and leadership clients! Join Cynthia Kivland, course creator and instructor on March 7 as she shares and answers your questions about this certification!Why emotional intelligence will make you a better person, coach and will attract more clients!What this content rich and coaching skill course includes to optimize your personal best and compliment prior professional training.How this course is approved by ICF, Board Certified Coach and NBCC CEU's.How to gain your EQ-i 2.0 certification as part of this course!Receive a free SMARTER EQ Coaching Assessment and the opportunity to win $300 off your registration by attending this webinar!
- Live, 100% hands-on and 100% supervised trainingParticipating in small classes for optimal learning experience via convenient Internet and/or phone connectionIntegrating your new coaching skills with your current professional experienceGrowing personally and professionally by being coached throughout this courseWorking with real coaching clientsReceiving the templates and forms you need for a turn-key coaching businessAll the support and resources you need to build and grow your coaching practice, including marketing templates and an on-going alumni support forum
- Live, 100% hands-on and 100% supervised trainingParticipating in small classes for optimal learning experience via convenient Internet and/or phone connectionIntegrating your new coaching skills with your current professional experienceGrowing personally and professionally by being coached throughout this courseWorking with real coaching clientsReceiving the templates and forms you need for a turn-key coaching businessAll the support and resources you need to build and grow your coaching practice, including marketing templates and an on-going alumni support forum