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Global trends in IT - Process management - Frameworks with maturity and continual improvements - Frameworks used in IT for governance, operation and solution

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IT frameworks ITIL, CMMi, Cobit, eSCM 23 06 2007 http://youssoufchotia.info [email_address] What you can do with this document ? http://creativecommons.org/licenses/by-nc/3.0/deed.fr
Needs ,[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],1 - Process mgt
Between specialisation and adaptation ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Functions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process examples ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process definitions ,[object Object]
Responsibilities ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Objectives ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],S M A R T
Indicators ,[object Object]
How to deal with a process KGI Key goal indicator Indicators to measure the results of your process KPI Key performance indicator Indicators to measure interactions inside your process KPI KGI
2 - IT frameworks ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
History of IT organisations ,[object Object],[object Object],[object Object],[object Object],[object Object]
IT global trends ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Frameworks overview ISO27000 ISO14000 ISO20000 ISO9000 PRINCE2 PMP ABC ITIL COBiT eSCM Business IT CMMi Val IT Six sigma COPC-2000 IT scorecard Balance scorecard
The tetralogy ,[object Object],[object Object],[object Object],[object Object],[object Object],ITIL COBiT eSCM CMMi ,[object Object],[object Object],[object Object],[object Object],[object Object]
IT house Support process Solution CMMi Operation ITIL ISO20000 Governance COBiT PROJECT : PMI, Prince2 SOURCING : eSCM
Frameworks global trends ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Maturity ,[object Object],[object Object],[object Object],[object Object],[object Object]
Frameworks overview : functions map Business IT Solution Operation COBiT ITIL CMMi eSCM
Frameworks overview : abstraction / diffusion All companies IT High abstraction COBiT ITIL CMMi eSCM Low abstraction Software company Big corporation
Frameworks history 1991 COBiT V1 1996 2002 2000 2005 2006 2007 2004 1994 COBiT V4 ITIL V1 ITIL V2 ITIL V3 CMM CMMi eSCM-CL eSCM-SP COBiT V3 ISO20000 CMMi 1.2
Defining a service 3 Technology SERVICE 1 Process 2 Organisation S P O T
 
3 - ITIL ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
2 - ITIL ,[object Object]
ITIL global map
Certification ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Service support ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Service delivery ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Mapping SS and SD
ITIL adoption Step1 : large and quick adoption Quickwins industrialisation Step2 : slow and focused adoption Maturity process assessment Justification and ROI to go beyond ITILV3
ITIL adoption : step 1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ITIL adoption : step 2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ITIL V3 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
ITIL V3 – 30/05/07
What’s new ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
4 - COBit ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Definition ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
IT governance ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Control between business needs and IT operations
Link the business to IT
 
Plan and Organize ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Acquire and Implement ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Deliver and Support ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Monitor and Evaluate ,[object Object],[object Object],[object Object],[object Object]
IT audit ,[object Object],[object Object],[object Object],[object Object],[object Object]
CobiT quickstart ,[object Object],[object Object],[object Object],[object Object]
5 - CMMi ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Definition ,[object Object],[object Object],[object Object],[object Object],[object Object]
Process area and capability levels
 
Process area
Goals for each of 22 process ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Configuration Management (CM) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Measurement and Analysis (MA) L2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Process and Product Quality Assurance L2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Project Planning (PP) L2 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Pros of CMMi L2 / L3 ,[object Object],[object Object],[object Object],[object Object]
Pros of CMMi L2 / L3 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Dangers ,[object Object],[object Object],[object Object],[object Object],[object Object]
CMMi facts ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CMMi certified ,[object Object],[object Object],[object Object]
6 - eSCM ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Definition ,[object Object],[object Object],[object Object],[object Object],[object Object]
Why eSCM ? We can’t manage an outsourcing contrat only with contractual indicators … Not enough transparency !
eSCM model overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Domains ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
CONCLUSION
From
To
 Questions ? Thank you

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IT frameworks

  • 1. IT frameworks ITIL, CMMi, Cobit, eSCM 23 06 2007 http://youssoufchotia.info [email_address] What you can do with this document ? http://creativecommons.org/licenses/by-nc/3.0/deed.fr
  • 2.
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  • 13. How to deal with a process KGI Key goal indicator Indicators to measure the results of your process KPI Key performance indicator Indicators to measure interactions inside your process KPI KGI
  • 14.
  • 15.
  • 16.
  • 17. Frameworks overview ISO27000 ISO14000 ISO20000 ISO9000 PRINCE2 PMP ABC ITIL COBiT eSCM Business IT CMMi Val IT Six sigma COPC-2000 IT scorecard Balance scorecard
  • 18.
  • 19. IT house Support process Solution CMMi Operation ITIL ISO20000 Governance COBiT PROJECT : PMI, Prince2 SOURCING : eSCM
  • 20.
  • 21.
  • 22. Frameworks overview : functions map Business IT Solution Operation COBiT ITIL CMMi eSCM
  • 23. Frameworks overview : abstraction / diffusion All companies IT High abstraction COBiT ITIL CMMi eSCM Low abstraction Software company Big corporation
  • 24. Frameworks history 1991 COBiT V1 1996 2002 2000 2005 2006 2007 2004 1994 COBiT V4 ITIL V1 ITIL V2 ITIL V3 CMM CMMi eSCM-CL eSCM-SP COBiT V3 ISO20000 CMMi 1.2
  • 25. Defining a service 3 Technology SERVICE 1 Process 2 Organisation S P O T
  • 26.  
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  • 34. ITIL adoption Step1 : large and quick adoption Quickwins industrialisation Step2 : slow and focused adoption Maturity process assessment Justification and ROI to go beyond ITILV3
  • 35.
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  • 38. ITIL V3 – 30/05/07
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  • 53. Process area and capability levels
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  • 68. Why eSCM ? We can’t manage an outsourcing contrat only with contractual indicators … Not enough transparency !
  • 69.
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  • 72. From
  • 73. To
  • 74.  Questions ? Thank you