This presentation was delivered March 14, 2011, at the SNL Financial Bank Investor Relations Symposium at the New York Stock Exchange in New York, NY, USA.

2. Nothing stays the same

3. Technologies come and go

4. Technology is ever changing Dell’s Social Media Listening Command Center

5. IR is more democratic, open today thanks to technology Old New Public access to SEC documents Limited, slow EDGAR online access Conference calls Invitation only Live and archived access by phone, Web Public access to news releases Limited, slow IR websites, online databases IR conferences Invitation only Webcasts and online archives

6. Premise : A new wave of communication technology, including but not limited to social media, is speeding up the transparency and democratization of corporate information, including investor relations. These changes are inevitable and irreversible.

10. NIRI follows social media

11. NYSE, NASDAQ embrace new media Both exchanges use Facebook, YouTube, Twitter, Linkedin

12. NYSE Euronext hosts social media week event

13. Bank trade groups using new media tools

14. Investment firms are adopting new media tools Morgan Stanley’s new iPhone, iPad apps

15. Examples of innovative uses of new media technology by investor relations departments

18. Targeting with Linkedin: Dallas, Texas, USA, “investment management” companies

19. Targeting with Linkedin: Investment company profiles

20. Targeting with Linkedin: Institutional investor profiles

21. TD Bank’s multimedia annual report: Rethinking a traditional IR tool

22. TD Bank -- CEO video message in multimedia annual report http://www.youtube.com/watch?v=ZM3Q1iG-7nc

24. Posting PowerPoints to Slideshare

25. CFO videos for sharing quarterly earnings results

26. Dell’s CFO earnings video puts a human face on earnings results http://www.youtube.com/watch?v=NpOehPk98b0

27. Post videos to YouTube Like Slideshare, YouTube helps you leverage existing IR tools

28. Post videos to YouTube Like Slideshare, YouTube helps you leverage existing IR tools

29. Use technology to solicit questions for quarterly conference calls

32. Twitter can help expand the IR audience

33. Using Twitter to promote IR events

34. Twitter: Live blogging a conference call

36. Adding IR’s voice to an existing corporate blog

37. Don’t try to do it all