Philippines call center vs. india call center which one makes the most sense ar
Title: Philippines Call Center vs. India Call Center – Which One Makes the Most Sense?Meta: In this article, we shall compare a Philippines Call Center vs. India call center to determinewhich one makes more sense, or if both in combination make the most sense.Keywords: Philippines call center, India call centerIt is not uncommon for businesses to outsource their call center needs to a verified and reputablepartner overseas during the modern day. The two most popular places for this include aPhilippines call center and an India call center. In this article, we shall compare a few of thedifferences and provide some helpful advice for those who are considering using an outsourcingservices partner overseas.Philippines Call Center vs. India Call Center – Sales Are Best Outsourced to IndiaWhen considering sales, a good rule of thumb is that India is better for sales. The reps tend tohave many of the same products and services for sale in their region. Additionally, they generallyhave a higher closing ratio and up-sell or cross-sell ratio.Philippines Call Center vs. India Call Center – Philippines is Great for Customer SupportEither call center is fabulous for support. However, some businesses can save even more moneyby using a Philippines call center for customer service. It costs a bit less than an India callcenterDoes Using Both Types of Call Centers Make More Sense?Either type of these call centers can help you meet your customer needs in a timely manner.Ensuring that quality over quantity is always a factor is essential to your success. To better helpyou choose the proper call center, the following paragraph will delve into details regarding theselection process.What to Expect When Contracting an Outsourced Call Center PartnerThere are some things that you should expect when contracting an outsourced call center partner.Since the process may be entirely new to you, there are some things to expect as well as someimportant considerations to highlight. The following points can ensure that you make a wellthought out decision.•Look for experience and a proven history in handling different type of campaigns.•The best call center services provider will have a Philippines call center and an India callcenter to best meet the needs of their valued clients.•No matter where your workload is being outsourced to, ensure that you have a dedicated projectmanager assigned to your account, so you are updated daily and are in the know.•The billing options should be fair, competitive and non-deceptive. Avoid round-off billing andcompanies that don’t offer flexible or customizable billing options.•It shouldn’t be a hassle to get a free quote. The reps should be low pressure and focused oninforming you. There shouldn’t be any obligations or hassles when trying to get an estimate soyou can compare services between providers.•See what other people had to say. Look up a few of their existing clients. Try calling theircustomer support line and seeing how the service being offered is for yourself.