As a volunteer at Beit Issie Shapira, a non-profit organization, I helped out with editing and implementing changes to their website. I also suggested some forward-looking changes in their marketing mix, which I recapped into a short presentation.

1. BeitIssieShapira:Marketing Plan & Strategy2010 DalitBoutboulMarketing Consultant

2. About BeitIssieShapira (BIS) Branding strategy has identified 3 main ‘pillars’ of activities: 1. Services 2. Community 3. Research

3. What do we want to achieve? The target is to communicate the activities and services each ‘pillar’ has to offer, in order to expand BIS’ influence and image locally and internationally.

4. Communicating at BIS In addition to its marketing communications (PRs, reports, videos, news…), BIS has 3 ‘bodies’ that communicate to its pillars: Hebrew English KerenWebsite WebsiteAhava

5. Who are the people we are targeting?

7. המרכז לטיפול רגשי בילד ובמשפחה

8. מרפאת שיניים

10. Professionals

11. All other BIS ‘chapters’ in the world

13. Aren’t aware of KerenAhavaproducts yet

14. Aware of only one type of products (candy)

16. Our Objectives Let’s define our objectives. Then propose a variety of tools and actions to achieve them.

17. Hebrew Website: Objectives Define and focus on the 3-4 money generating activities of each. Clearly present each one. Its benefits. Its details. Make it easy to sign up for more information.

18. Hebrew website: Marketing ‘toolbox’ ‘Terrain’ marketing tactics for each profit center i.e.: Pool: Flyers delivered to the entire neighborhood. Posters delivered to all Raananakindergardens , elementary schools, supermarkets. Roll ups at BIS’s entrance. Banners across Raanana main streets. Is it for adults as well? Target the hi tech. Social media: Linked-In, Facebook, Twitter, InHasharon list: invite parents, suppliers, teachers, etc. to join our community. Supply them with the latest news: events , research published at BIS and elsewhere, books we recommend, upcoming courses for adults/children . Website content: Quotes from users (interviews), movies, new pictures, new books and research. Events – pictures, movies, presentations online. Interview and brainstorm with the BIS staff and parents to come up with price-effective tactics for each center.

19. English Website: Objectives IMAGE: Establish BIS’ image as : Leaders that ‘set the scene’ Innovators of new services and approaches Pioneers of research, standards and training Dynamic changers of attitudes and laws Advocacy and self empowerment for people with disabilities and their families EDUCATIONAL: Provide parents, donors and researchers with information and research created and gathered by BIS. FINANCIAL: Provide a means by which BIS can gather more donor support and donations (PayPal)

20. English website: Marketing toolbox Content – publish and communicate the ground breaking work BIS initiates and implements. Communicate donor-friendly activities internationally. Make site more friendly to micro-payments (PayPal). Donor fundraising campaigns– such as BarMitsva, Leaves of Hope – each to have its own marketing strategy, how and where to reach the target audience. Donor projects - better communicate the projects that are tied into donations. Social media: Linked-In, Facebook, Twitter –invite researchers, donors, parents, teachers, etc. to join our community. Supply them with the latest news: events , research published at BIS and elsewhere, books we recommend, upcoming events.Invite comments, suggestions, guest posts. Publish content– pictures on Flicker etc.; Videos on YouTube and more; presentations on slideshare etc. Website content- Quotes from users (interviews), movies, new pictures, new books and research. Events – pictures, movies, presentations online. SEO – work the keywords, refine, check and correct; Page descriptions (unique per page); incoming links. Wiki – interactive ‘depository’ of knowledge and information that is managed and initiated by BIS, open to commentary from all participants. The target is to enrich the knowledge base, and to enhance BIS image as THE primary address for research in this field. Brainstorm with the BIS staff and all target clients to come up with price-effective tactics for each center.

21. KerenAhava: Objectives IMAGE: Establish KerenAhava’s image as ‘first choice’ for all corporate gifts . PROMOTIONAL: Provide all the information you need to make a purchasing decision. MARKETING: Provide a means to receive constant feedback for improvement and enrichment of the catalogue and services. FINANCIAL: Offer an easy to order online option; duplication of past orders, etc.

22. KerenAhava : Marketing toolbox Website Content – Communicate the message: THIS is the place to go for gifts, quality items, personalized. Let’s now show you why: Publish and communicate the catalogue and the personalized items. Promote the unique items and artists. Show pictures in 3D of all items. Bring quotes from customers , even video interviews Show and link to YouTube movies of ‘how your gift is created/packaged’ Social media: Linked-In, Facebook, Twitter –Invite clients, suppliers and potentials to join our community. Supply them with the latest news: ‘Great idea of the month’ (best employee; birthday; partner event gifts; etc. Showcase gifts others have order Invite comments, suggestions, guest posts. Brainstorm with the clients, happy and unhappy. Explore how they see K.A., what they’d like K.A. to offer in addition to what they have. Explore where they search for their gifts (online/offline), where they get their information from. What types of communications would they be open to (newsletter? Social media? Telemarketing? Paper catalogue?) Discuss with similar initiatives abroad. Get ideas as to best communication practices. Create a profile on eBay like here.

23. Measuring our success: #1: Google Analytics should be incorporated at each of the 3 websites (and blog, eventually). Weekly analysis should be made: Where are the users going? What information are they downloading? What information is being ignored? Are they arriving directly to a page – or navigating? How long do they stay at each page? What do they do next? Changes to content and layout should be made as a consequence

24. Measuring our success: #2: Ask the Client ‘Client’ interviews should take place weekly. Hebrew Website: should talk to parents, researchers. English Website: should talk to donors, potential donors, researchers aware of BIS, those that aren’t aware yet of BIS. KerenAhava: should talk to current customers, happy and especially unhappy ones. Also to potential customers, unaware of BIS.

25. Measuring our success: #3Social Media BIS should make considerable use of social media: Blogs – Consider publishing a blog with weekly posts. Personal, informative. Engage in existing posts. Create an image of BIS people as part of a knowledgeable community.Invite comments, suggestions, guest posts. LinkedIn – Naomi’s profile must be united and ‘beefed up’ and turned into the communicating arm of BIS. Facebook – Same as LI. Twitter – Posts on the blog and news distributed via LI and FB can re tweeted through a BIS account on Twitter. YouTube – All movies, old and new, posted and tagged. Slideshare – post presentations both here and on your other platforms.

27. No. of posts quoting or linking to the site/blog

28. No. of comments

29. Technorati ranking (blog)

30. Quality of content shared

31. No. of people who filled in the ‘get more info’ form

32. No. of repeating, unique visitors and other web traffic

33. Increase in pagerank

34. No. of people in a specific location/demographic who follow us/ access our site

35. No. of new things we discovered about our customers

36. No. of suggestions we implemented

39. Invite a guest: each time a different department. ‘day in the life’…

40. Recent achievement

41. Promote a Karen Ahava artist

42. Relate to the calendar: holidays, etc.

43. Reminder: ways to support BIS

44. Feature a volunteer and what s/he does. How can you support BIS?

45. Feature a company that volunteered. How can yours?

46. Join our community: highlight each time another initiative: LinkedIn, Twitter, YouTube…

47. Update on ongoing projects.

48. 5 ideas/trends/thoughts

49. Publish a list of useful links

50. Answer questions you’ve been asked recently

51. Check your Outbox: turn an issue into a topic

52. Share a recent experience

53. Recent press release

55. Interesting sites/blogs CBF Tech Blog Chad Norman Marc Pitman David Weinberger Philanthropy Journal KiviLeroux Miller Michelle Murrain Allan Benamer Beaconfire Wire Norman Reiss The Raiser's Razor Customizing NetCommunity David Geilhufe Tom Watson Nonprofit on Alltop Beth Dunn Max Gladwell Care2 Blog Jocelyn Harmon Jeff Brooks Sean Stannard-Stockton GiveWell Blog Trista Harris Leyla Farah Michael Stein Benevon Weblog Robert Weiner NetWits Think Tank BlogBaud.com Blackbaud Interactive Beth Kanter Don't Tell The Donor The Chronicle of Higher Education The Chronicle of Philanthropy The Agitator Seth Godin Doc Searls Where Most Needed NTEN Echo Ditto Mark Rovner Katya Andresen

56. Thank you.