marc mcneill

agile customer strategy experience lean it web banking bank lean startup customer experience innovation customer experience design requirements framework webdesign web2.0 cx agile experience design web development ux user experience leanux not for profit customer development charitable organization charity agility design thinking continuous delivery participatory design system thinking agile management service design iphone analysis apple mobile phones drm new media news paywall monetisation content micropayments media digital newspaper curation aggregation digital landscape engagement wedding web20 digital strategy web 20 jewelry diamonds diamond delivery research experience design persona personas users customers usability uxd ucd qcon airline vision journey touchpoints marketing 2.0 website interaction design phone kiosk service self check-in flying airport flight software application development productivity roi efficiency process thoughtworks travel business workshop