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A Framework for Designing Interactive Service Spaces - eCAADe 2012 Presentation (draft)

This is the presentation draft to be spoken at the eCAADe 2012 (The 30th International Conference on Education and research in Computer Aided Architectural Design in Europe)

Inspired by the emergence of interactive space design and service design, this research explores the concept of interactive service space and proposes a framework for designing interactive service space experiences. The framework has been applied in two design projects of successful commercial setting, mojo iCuisine interactive restaurant and Yun-Ching Real Estate VIP Center, as validation of its feasibility and applicability. We believe that this framework is beneficial for designers who have interests in creating service experience with interactive space approach, and for further studies regarding interactive service space design.