Personal Information
Organization / Workplace
Lisbon Area, Portugal Portugal
Industry
Government / Military
Website
danieltsantos.com/
About
I'm Daniel — @danieltsantos
I'm a service designer, facilitator, lecturer, and troublemaker.
Some years back, I lived in India and in the UK. My multicultural life has made me understand the different nuances of cross-cultural communication, like identifying subtle variations in body language across cultures.
Recently, I moved to Lisbon to join LabX – The Experimentation Lab for Public Administration. Here I'm using service design to improve public services in Portugal. To help LabX achieve its mission, my role is to design and test new solutions that help to make better businesses, more efficient public services and improve the daily lives of both public servants and citizens.
Tags
innovation lab
experimentation lab
bruno monteiro
portugal
public services
service design
human-centered design
innovation
public sector
labx
See more
- Presentations
- Documents
- Infographics
Orchestrating the TSO Experience
Tim Dolan
•
7 years ago
There's a Map for That! The Designers' Cartography of Complexity
Linn Vizard
•
6 years ago
Content Strategy in Service Design
Jennifer McCutchen
•
8 years ago
Introduction to the UK Policy Lab
Policy Lab
•
9 years ago
Embedding an experimentation culture inside the public administration
Paulo Malta
•
7 years ago
How Service Design Extends Other Disciplines
Richard Ekelman, SDMT
•
6 years ago
33 Tips to Make the Perfect Innovation Pitch
Board of Innovation
•
7 years ago
Organisational culture eats strategy for breakfast, lunch and dinner
Torben Rick
•
10 years ago
Blueprint+: Developing a Tool for Service Design
Andy Polaine
•
14 years ago
The Service Blueprints Overview
31Volts
•
13 years ago
Ethnographic methods don't make an ethnographer - UX Australia 2016
Michael Palmyre
•
7 years ago
Systemic Design Principles & Methods ISSS 2014
Peter Jones
•
9 years ago
Design Strategy
Anton Breman
•
15 years ago
The Right Research Method For Any Problem (And Budget)
Leah Buley
•
7 years ago
When Everyone Is A Designer: Practical Techniques for Ethical Design in the DIY Future
Joe Lamantia
•
16 years ago
For us by us: market creation through community engagement
Roberta Tassi
•
7 years ago
Advanced Design Thinking Tools
Olga Dotter
•
8 years ago
IDEO Human Centered Design Toolkit
joan
•
14 years ago
Design with IDEO: Designing Sustainable Human Centered Business Models
Pemo Theodore
•
10 years ago
Introduction to Service Design by User Studio
User Studio
•
13 years ago