SlideShare a Scribd company logo
1 of 13
Lean Six Sigma Implementation




  Copyright © 2005-2008 EMS Consulting Group Inc. All Rights Reserved
Agenda

• Combining Lean and Six Sigma
• The Laws of Lean Six Sigma
• Deploying Lean Six Sigma




     Copyright © 2005-2008 EMS Consulting Group Inc. All Rights Reserved
Combining Lean and Six Sigma
•   The Lean Six
    Sigma Approach
    combines
    –   The DMAIC
        Methodology
        (from Six Sigma)
    –   Quality Tools
        (used in both Six
        Sigma and TPS)
    –   Lean Tools (from
        TPS)

           Copyright © 2005-2008 EMS Consulting Group Inc. All Rights Reserved
Lean and Six Sigma Tools
System                   Lean / Toyota                            Six Sigma
                          Production
                            System
Philosophy          •Elimination of                      •Reduction of
                    waste                                defects/variation

Improvement •PDCA                                        •DMAIC
Process/Cycle

Tools               VSM, 5S,                             Process Mapping,
                    Standardized Work,                   SIPOC, Hypothesis
                    Leveling, SMED,                      Testing, DOE,
                    TPM, One Piece                       Control Charts, etc.
                    Flow, Kanban, etc.

         Copyright © 2005-2008 EMS Consulting Group Inc. All Rights Reserved
The Laws of Lean Six Sigma
                       Lean Six Sigma, George, 2002




•   Lean means speed; it applies to all processes.
•   Slow processes are expensive processes.
•   The Lean metric is process cycle efficiency
    (Value-added Time/Total Lead Time)
•   Batch sizes must be calculated using flow
    variables
•   95% of the lead times in most processes is
    wait time.
•   To improve speed, you need to identify and
    eliminate the biggest time traps using the
    Laws of Six Sigma
         Copyright © 2005-2008 EMS Consulting Group Inc. All Rights Reserved
The Laws of Lean Six Sigma
                           Lean Six Sigma, George, 2002
•    Laws of Six Sigma
    – The Law of the Market:
       Customer CTQ (critical-to-
       quality) issues must be
       addressed first.
    – The Law of Flexibility: Process
       Velocity is directly proportional
       to flexibility.
    – The Law of Focus: 80% of the
       delay in any process is caused
       by 20% of the activities
    – The Law of Velocity: The
       average velocity of flow through
       any process is inversely
       proportional to both the number
       of “things” in the process and
       the average variation in supply
       and demand.
            Copyright © 2005-2008 EMS Consulting Group Inc. All Rights Reserved
Execution of Lean Six Sigma
1. Initiation – Top Management
   becomes engaged in supporting the
   initiative.
2. Resource and Project Selection
  •   Linked to Customer CTQ
  •   Focus on creating value (high NPV
      projects)
3. Implementation / Sustainability /
   Evolution

       Copyright © 2005-2008 EMS Consulting Group Inc. All Rights Reserved
Deployment Plan
•   Process
•   Organization
•   Measures
•   Rewards
•   Tools


      Copyright © 2005-2008 EMS Consulting Group Inc. All Rights Reserved
Deployment Plan
• Process

Org                                                               Results
                    VSM                  Projects
Goals                                                               ($)
 Select            Identify                                         Quality
Products /        Opportun-                  DMAIC                Productivity
 Value               ities                   Kaizen                Inventory
Streams           (Projects)                                      Lead-Time
                                                                     Sales
             Copyright © 2005-2008 EMS Consulting Group Inc. All Rights Reserved
Deployment Plan
 • Organization
                    Executive
                   Leadership
      Resources               Accountability

               Project
              Champions

             Resources             Accountability

 Master                                      Process
                     Black Belt
Black Belt                                   Owners
                      Team
                     Members
              Copyright © 2005-2008 EMS Consulting Group Inc. All Rights Reserved
Deployment Plan: Organization



                                MBB
                          Black Belts
                         Green Belts
                         Yellow Belts



  Copyright © 2005-2008 EMS Consulting Group Inc. All Rights Reserved
Deployment Plan
•       Measures
    –        Leading Indicators
         •      # of champions
                identified
         •      # of BB/GB identified
                and trained
         •      Size and value of
                project queue
    –        Financial
             Improvements linked
             to each initiative
         •      Quality
         •      Productivity
         •      Inventory
         •      Lead-Time
         •      Sales



                Copyright © 2005-2008 EMS Consulting Group Inc. All Rights Reserved
Deployment Plan
•   Rewards
    – Bonuses tied to
      project performance
      (savings generated)
      for team
      leaders/participants.
    – Recognition –
      visible support from
      executives


         Copyright © 2005-2008 EMS Consulting Group Inc. All Rights Reserved

More Related Content

What's hot

Six sigma green belt project template
Six sigma green belt project templateSix sigma green belt project template
Six sigma green belt project template
Shankaran Rd
 

What's hot (20)

Kaizen Events Blitz & Lean Projects
Kaizen Events   Blitz  & Lean ProjectsKaizen Events   Blitz  & Lean Projects
Kaizen Events Blitz & Lean Projects
 
Lean 6sigma and DMAIC
Lean 6sigma and DMAICLean 6sigma and DMAIC
Lean 6sigma and DMAIC
 
Basic understanding of lean six sigma approach for improvement
Basic understanding of lean six sigma approach for improvementBasic understanding of lean six sigma approach for improvement
Basic understanding of lean six sigma approach for improvement
 
Lean Six Sigma: DMAIC In-Depth
Lean Six Sigma: DMAIC In-DepthLean Six Sigma: DMAIC In-Depth
Lean Six Sigma: DMAIC In-Depth
 
Six Sigma
Six SigmaSix Sigma
Six Sigma
 
Introduction to six sigma
Introduction to six sigmaIntroduction to six sigma
Introduction to six sigma
 
Introduction to Lean Six Sigma
Introduction to Lean Six SigmaIntroduction to Lean Six Sigma
Introduction to Lean Six Sigma
 
Lean And Six Sigma
Lean And Six SigmaLean And Six Sigma
Lean And Six Sigma
 
Dmaic
DmaicDmaic
Dmaic
 
Lean Thinking and Daily Work Management
Lean Thinking and Daily Work ManagementLean Thinking and Daily Work Management
Lean Thinking and Daily Work Management
 
Lean six sigma
Lean six sigmaLean six sigma
Lean six sigma
 
6 sigma basic best ppt
6 sigma basic best ppt6 sigma basic best ppt
6 sigma basic best ppt
 
Six sigma vs lean
Six sigma vs leanSix sigma vs lean
Six sigma vs lean
 
Dwm overview
Dwm overviewDwm overview
Dwm overview
 
Six sigma green belt project template
Six sigma green belt project templateSix sigma green belt project template
Six sigma green belt project template
 
DMAIC Components
DMAIC ComponentsDMAIC Components
DMAIC Components
 
Six Sigma and Its Implementation
Six Sigma and Its ImplementationSix Sigma and Its Implementation
Six Sigma and Its Implementation
 
Gemba Walk
Gemba WalkGemba Walk
Gemba Walk
 
Six Sigma Yellow Belt Training
Six Sigma Yellow Belt TrainingSix Sigma Yellow Belt Training
Six Sigma Yellow Belt Training
 
Lean Six Sigma Projects & Strategy Linkage
Lean Six Sigma Projects & Strategy LinkageLean Six Sigma Projects & Strategy Linkage
Lean Six Sigma Projects & Strategy Linkage
 

Similar to Lean Six Sigma Implementation

Business Improvement Overview
Business Improvement OverviewBusiness Improvement Overview
Business Improvement Overview
Dr. Filiep Samyn
 
Kepner Tregoe Developing Your Hr Project Management Skills
Kepner Tregoe  Developing Your Hr Project Management SkillsKepner Tregoe  Developing Your Hr Project Management Skills
Kepner Tregoe Developing Your Hr Project Management Skills
Jessica Booth
 
Ppwithagileyannhamonqconbeijing 090423081417-phpapp02
Ppwithagileyannhamonqconbeijing 090423081417-phpapp02Ppwithagileyannhamonqconbeijing 090423081417-phpapp02
Ppwithagileyannhamonqconbeijing 090423081417-phpapp02
youzitang
 
Dnv Improving Your Process Performances With Agile
Dnv   Improving Your Process Performances With AgileDnv   Improving Your Process Performances With Agile
Dnv Improving Your Process Performances With Agile
George Ang
 
Integrating agiledevsixsigmabp mandcm-presented
Integrating agiledevsixsigmabp mandcm-presentedIntegrating agiledevsixsigmabp mandcm-presented
Integrating agiledevsixsigmabp mandcm-presented
drewz lin
 
Key strategies for discrete manufacturers j caie arc japan 2008
Key strategies for discrete manufacturers j caie arc japan 2008Key strategies for discrete manufacturers j caie arc japan 2008
Key strategies for discrete manufacturers j caie arc japan 2008
ARC Advisory Group
 
Laurent Tarin B P M Ilog
Laurent  Tarin    B P M  IlogLaurent  Tarin    B P M  Ilog
Laurent Tarin B P M Ilog
SOA Symposium
 
Astute @ Oracle Open World 2011 - Cost Efficiencies During PeopleSoft Upgrade
Astute @ Oracle Open World 2011 - Cost Efficiencies During PeopleSoft UpgradeAstute @ Oracle Open World 2011 - Cost Efficiencies During PeopleSoft Upgrade
Astute @ Oracle Open World 2011 - Cost Efficiencies During PeopleSoft Upgrade
Arvind Rajan
 

Similar to Lean Six Sigma Implementation (20)

Six sigma orntn
Six sigma orntnSix sigma orntn
Six sigma orntn
 
Lean and the Extended Value Stream
Lean and the Extended Value StreamLean and the Extended Value Stream
Lean and the Extended Value Stream
 
Business Improvement Overview
Business Improvement OverviewBusiness Improvement Overview
Business Improvement Overview
 
Lean in a Lean Economy
Lean in a Lean EconomyLean in a Lean Economy
Lean in a Lean Economy
 
Kepner Tregoe Developing Your Hr Project Management Skills
Kepner Tregoe  Developing Your Hr Project Management SkillsKepner Tregoe  Developing Your Hr Project Management Skills
Kepner Tregoe Developing Your Hr Project Management Skills
 
Ppwithagileyannhamonqconbeijing 090423081417-phpapp02
Ppwithagileyannhamonqconbeijing 090423081417-phpapp02Ppwithagileyannhamonqconbeijing 090423081417-phpapp02
Ppwithagileyannhamonqconbeijing 090423081417-phpapp02
 
Dnv Improving Your Process Performances With Agile
Dnv   Improving Your Process Performances With AgileDnv   Improving Your Process Performances With Agile
Dnv Improving Your Process Performances With Agile
 
Integrating agiledevsixsigmabp mandcm-presented
Integrating agiledevsixsigmabp mandcm-presentedIntegrating agiledevsixsigmabp mandcm-presented
Integrating agiledevsixsigmabp mandcm-presented
 
Using Six Sigma to Drive Service Desk Improvements
Using Six Sigma to Drive Service Desk ImprovementsUsing Six Sigma to Drive Service Desk Improvements
Using Six Sigma to Drive Service Desk Improvements
 
Lean Manufacturing and Lean Six Sigma
Lean Manufacturing and Lean Six SigmaLean Manufacturing and Lean Six Sigma
Lean Manufacturing and Lean Six Sigma
 
PMI Auckland 09 May: Agile Overview
PMI Auckland 09 May: Agile OverviewPMI Auckland 09 May: Agile Overview
PMI Auckland 09 May: Agile Overview
 
Using Six Sigma to Drive Tangible Service Desk Improvement and Savings
Using Six Sigma to Drive Tangible Service Desk Improvement and SavingsUsing Six Sigma to Drive Tangible Service Desk Improvement and Savings
Using Six Sigma to Drive Tangible Service Desk Improvement and Savings
 
Key strategies for discrete manufacturers j caie arc japan 2008
Key strategies for discrete manufacturers j caie arc japan 2008Key strategies for discrete manufacturers j caie arc japan 2008
Key strategies for discrete manufacturers j caie arc japan 2008
 
Laurent Tarin B P M Ilog
Laurent  Tarin    B P M  IlogLaurent  Tarin    B P M  Ilog
Laurent Tarin B P M Ilog
 
Getting started with Sugar Best practices
Getting started with Sugar Best practicesGetting started with Sugar Best practices
Getting started with Sugar Best practices
 
Astute @ Oracle Open World 2011 - Cost Efficiencies During PeopleSoft Upgrade
Astute @ Oracle Open World 2011 - Cost Efficiencies During PeopleSoft UpgradeAstute @ Oracle Open World 2011 - Cost Efficiencies During PeopleSoft Upgrade
Astute @ Oracle Open World 2011 - Cost Efficiencies During PeopleSoft Upgrade
 
Neil Potter Presentation
Neil Potter Presentation Neil Potter Presentation
Neil Potter Presentation
 
Governing Agile Teams: Disciplined Strategies to Increase Agile Effectiveness
Governing Agile Teams: Disciplined Strategies to Increase Agile EffectivenessGoverning Agile Teams: Disciplined Strategies to Increase Agile Effectiveness
Governing Agile Teams: Disciplined Strategies to Increase Agile Effectiveness
 
Enterprise Continual Improvement Office Session 208 Timothy Rogers
Enterprise Continual Improvement Office Session 208 Timothy RogersEnterprise Continual Improvement Office Session 208 Timothy Rogers
Enterprise Continual Improvement Office Session 208 Timothy Rogers
 
Cmmi Overview And Nihilent Show Case In Cmmir Consulting.1
Cmmi Overview And Nihilent Show Case In Cmmir Consulting.1Cmmi Overview And Nihilent Show Case In Cmmir Consulting.1
Cmmi Overview And Nihilent Show Case In Cmmir Consulting.1
 

Recently uploaded

Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan CytotecJual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
ZurliaSoop
 
Mckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for ViewingMckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for Viewing
Nauman Safdar
 
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al MizharAl Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
allensay1
 

Recently uploaded (20)

Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan CytotecJual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
Jual Obat Aborsi ( Asli No.1 ) 085657271886 Obat Penggugur Kandungan Cytotec
 
HomeRoots Pitch Deck | Investor Insights | April 2024
HomeRoots Pitch Deck | Investor Insights | April 2024HomeRoots Pitch Deck | Investor Insights | April 2024
HomeRoots Pitch Deck | Investor Insights | April 2024
 
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
 
Mckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for ViewingMckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for Viewing
 
Pre Engineered Building Manufacturers Hyderabad.pptx
Pre Engineered  Building Manufacturers Hyderabad.pptxPre Engineered  Building Manufacturers Hyderabad.pptx
Pre Engineered Building Manufacturers Hyderabad.pptx
 
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al MizharAl Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
Al Mizhar Dubai Escorts +971561403006 Escorts Service In Al Mizhar
 
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
 
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
Chennai Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Av...
 
Buy gmail accounts.pdf buy Old Gmail Accounts
Buy gmail accounts.pdf buy Old Gmail AccountsBuy gmail accounts.pdf buy Old Gmail Accounts
Buy gmail accounts.pdf buy Old Gmail Accounts
 
UAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur Dubai
UAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur DubaiUAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur Dubai
UAE Bur Dubai Call Girls ☏ 0564401582 Call Girl in Bur Dubai
 
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
Lundin Gold - Q1 2024 Conference Call Presentation (Revised)
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 
Falcon Invoice Discounting: Unlock Your Business Potential
Falcon Invoice Discounting: Unlock Your Business PotentialFalcon Invoice Discounting: Unlock Your Business Potential
Falcon Invoice Discounting: Unlock Your Business Potential
 
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service AvailableBerhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
 
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts  by Sexy Bhabhi Service 8250092165Lucknow Housewife Escorts  by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
 
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAIGetting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
 
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
Unveiling Falcon Invoice Discounting: Leading the Way as India's Premier Bill...
 
Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1Katrina Personal Brand Project and portfolio 1
Katrina Personal Brand Project and portfolio 1
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentation
 

Lean Six Sigma Implementation

  • 1. Lean Six Sigma Implementation Copyright © 2005-2008 EMS Consulting Group Inc. All Rights Reserved
  • 2. Agenda • Combining Lean and Six Sigma • The Laws of Lean Six Sigma • Deploying Lean Six Sigma Copyright © 2005-2008 EMS Consulting Group Inc. All Rights Reserved
  • 3. Combining Lean and Six Sigma • The Lean Six Sigma Approach combines – The DMAIC Methodology (from Six Sigma) – Quality Tools (used in both Six Sigma and TPS) – Lean Tools (from TPS) Copyright © 2005-2008 EMS Consulting Group Inc. All Rights Reserved
  • 4. Lean and Six Sigma Tools System Lean / Toyota Six Sigma Production System Philosophy •Elimination of •Reduction of waste defects/variation Improvement •PDCA •DMAIC Process/Cycle Tools VSM, 5S, Process Mapping, Standardized Work, SIPOC, Hypothesis Leveling, SMED, Testing, DOE, TPM, One Piece Control Charts, etc. Flow, Kanban, etc. Copyright © 2005-2008 EMS Consulting Group Inc. All Rights Reserved
  • 5. The Laws of Lean Six Sigma Lean Six Sigma, George, 2002 • Lean means speed; it applies to all processes. • Slow processes are expensive processes. • The Lean metric is process cycle efficiency (Value-added Time/Total Lead Time) • Batch sizes must be calculated using flow variables • 95% of the lead times in most processes is wait time. • To improve speed, you need to identify and eliminate the biggest time traps using the Laws of Six Sigma Copyright © 2005-2008 EMS Consulting Group Inc. All Rights Reserved
  • 6. The Laws of Lean Six Sigma Lean Six Sigma, George, 2002 • Laws of Six Sigma – The Law of the Market: Customer CTQ (critical-to- quality) issues must be addressed first. – The Law of Flexibility: Process Velocity is directly proportional to flexibility. – The Law of Focus: 80% of the delay in any process is caused by 20% of the activities – The Law of Velocity: The average velocity of flow through any process is inversely proportional to both the number of “things” in the process and the average variation in supply and demand. Copyright © 2005-2008 EMS Consulting Group Inc. All Rights Reserved
  • 7. Execution of Lean Six Sigma 1. Initiation – Top Management becomes engaged in supporting the initiative. 2. Resource and Project Selection • Linked to Customer CTQ • Focus on creating value (high NPV projects) 3. Implementation / Sustainability / Evolution Copyright © 2005-2008 EMS Consulting Group Inc. All Rights Reserved
  • 8. Deployment Plan • Process • Organization • Measures • Rewards • Tools Copyright © 2005-2008 EMS Consulting Group Inc. All Rights Reserved
  • 9. Deployment Plan • Process Org Results VSM Projects Goals ($) Select Identify Quality Products / Opportun- DMAIC Productivity Value ities Kaizen Inventory Streams (Projects) Lead-Time Sales Copyright © 2005-2008 EMS Consulting Group Inc. All Rights Reserved
  • 10. Deployment Plan • Organization Executive Leadership Resources Accountability Project Champions Resources Accountability Master Process Black Belt Black Belt Owners Team Members Copyright © 2005-2008 EMS Consulting Group Inc. All Rights Reserved
  • 11. Deployment Plan: Organization MBB Black Belts Green Belts Yellow Belts Copyright © 2005-2008 EMS Consulting Group Inc. All Rights Reserved
  • 12. Deployment Plan • Measures – Leading Indicators • # of champions identified • # of BB/GB identified and trained • Size and value of project queue – Financial Improvements linked to each initiative • Quality • Productivity • Inventory • Lead-Time • Sales Copyright © 2005-2008 EMS Consulting Group Inc. All Rights Reserved
  • 13. Deployment Plan • Rewards – Bonuses tied to project performance (savings generated) for team leaders/participants. – Recognition – visible support from executives Copyright © 2005-2008 EMS Consulting Group Inc. All Rights Reserved