AIGANY invited me to speak at their "smashing sacred cows" series at the Museum of Art and Design in New York. Starting from the question of "Is Design too important to leave to Designers"? we discussed the materials of design, the orders and impact design can have, the nature of collaboration, and the idea of total responsibility for design being shared between design, users and companies.
42. @dastillman
“how and what we make…is in fact a question of ethics.
We have an unlimited responsibility for the Total...
One part of this responsibility is the quality of the
products and how many years the product will maintain
it’s durability….
To make a high quality product is a way to pay respect
and responsibility to the customer and the user of the
product.
47. @dastillman
1. POSTERS
Symbolic and visual
2. TOASTERS
Material and direct
3. INTERACTIONS
4D Products and
services
4. ECOSYSTEMS
Systems of products,
services and
organizations
51. @dastillman
“What also came out of [the Design for Delight
journey] was a realization of the craft of design
itself, not just about design thinking that’s for
everyone, but the craft of design doing, which is
for a select few called designers, and all of a
sudden, the understanding of that skill set and
how necessary that was going to be for the
success of our company was realized.”
http://bit.ly/D4DAIGA
Origami is like many forms of design: it’s not just about it being awesome, but it’s about “manufacturability” and “reproducability”…making it possible to remake.
Alignment on scope is hard and critical
Without those, it’s actually pretty annoying to work on a project, right? It can make it impossible to work!
Client story: Test kitchen recipe, then share “design” with the factory. What they got back wasn’t the same. They changed it for their own constraints and considerations.
There’s a big difference between design for the home kitchen (variability is fine!) and designing for industrial scale: Consistency is required, and there are many, many hands and opinions involved.
If we don’t know WHY we’re doing it, anything can happen.
Solutions: shared language and definitions of what good looks like
Design is happening in the test kitchen AND the factory. We can’t control it all…we have to converse. ALSO: this is what people actually think about design now. Deal with it!
Voi, vod, voe: Who owns what?
Business model, needs, form.
Voi, vod, voe: Who owns what?
Business model, needs, form.
User centered?
Design centered?
When the VOI is missing, it’s pretty annoying. And…we’re actually pretty bad at business models. It’s a material we can’t shape as well as others. Without those, it’s actually pretty annoying to work on a project, right?
What if we expand the voice so we share perspectives and contraints?
True co-creation. Is it possible? Vision is shared by the company and the customer. Responsibility for the products we create and consume is total.
What’s your material and context of design?
Richard Buchanan postulated at CMU
1st Order: signs and symbols >> graphic design/2-D products
2nd Order: objects >>industrial design/3-D products
3rd Order: services and activities >> interaction design, service design/4-D (time or motion-based) products
4th Order: systems and environments >> architecture, urban planning, organizational design, systems architecture, etc. (N-dimensional, multiple axes of concerns and change including society, government, community, public policy, law, natural ecologies, etc.)
http://www.ghostinthepixel.com/?p=76
Richard Buchanan postulated at CMU
1st Order: signs and symbols >> graphic design/2-D products
2nd Order: objects >>industrial design/3-D products
3rd Order: services and activities >> interaction design, service design/4-D (time or motion-based) products
4th Order: systems and environments >> architecture, urban planning, organizational design, systems architecture, etc. (N-dimensional, multiple axes of concerns and change including society, government, community, public policy, law, natural ecologies, etc.)
http://www.ghostinthepixel.com/?p=76
The materials of design change…and the skills and stakeholders change. Design becomes complex, no-linear at all levels!
New and different design skills for are going to be needed to drive real change for bigger problems.
The School of Athens by Raffaello Sanzio, 1509, showing Plato and Aristotle {{PD-art}}Category:Raffaello Sanzio
The tools of the past made some things hard. Now they’re easy. Skills evolve.
Review!
Facilitation means “to make easy” – we help the dialogue and ask the right questions
We believe that design can do great things – design can frame the problem and create the future
We are realistic – designing something within the constraints
Maker will always be for us…we’ll be better at making…but the tools will make it
We don’t birth the ideas, but we make it possible
Facilitation means “to make easy” – we help the dialogue and ask the right questions
We believe that design can do great things – design can frame the problem and create the future
We are realistic – designing something within the constraints
Maker will always be for us…we’ll be better at making…but the tools will make it
We don’t birth the ideas, but we make it possible
Facilitation means “to make easy” – we help the dialogue and ask the right questions
We believe that design can do great things – design can frame the problem and create the future
We are realistic – designing something within the constraints
Maker will always be for us…we’ll be better at making…but the tools will make it
We don’t birth the ideas, but we make it possible
Facilitation means “to make easy” – we help the dialogue and ask the right questions
We believe that design can do great things – design can frame the problem and create the future
We are realistic – designing something within the constraints
Maker will always be for us…we’ll be better at making…but the tools will make it
A nun who was searching for enlightenment made a statue of Buddha and covered it with gold leaf. Wherever she went she carried this golden Buddha with her. Years passed and, still carrying her Buddha, the nun came to live in a small temple in a country where there were many Buddha’s, each one with its own particular shrine. The nun wished to burn incense before her golden Buddha. Not liking the idea of the perfume straying to the others, she devised a funnel through which the smoke would ascend only to her statue. This blackened the nose of the Golden Buddha making it especially ugly.