final return demonstration

1. PROFESSIONAL COMMUNICATION 3
In all scenarios…
1. Greet and acknowledge client and introduce name to the patient.
2. Observe SOLER. Must be congruent to the client age.
3. Empathy: acknowledge client’s emotional state
4. Active listening using different communication skills learned in Access, such as: Open ended,
Clarification and Feedback.
5. Be respectful, don’t rush the client to answer, don’t speak to fast, just be calm/be yourself.
6. Concludesconversationbysummarizing,statesnextstep,whentofollow up,whenare theygoing
to return, or leaving your contact information.
Possible Questions and Statements…
MATERNITY
Scenario 1:
 How are you coping with your situation?
 Is there someone helping you in taking care of the baby and the house?
 Is your husband help you in taking care of the baby?
 Have you considered looking for a baby sitter?
 Does your parents, brother or sister visit you at home and help in taking care of your baby?
 Do you feel satisfied with your role being a mother?
 Empathy and Clarification: It seems/sounds like… You are saying…
Scenario 2:
 It seems like you are not pleased with the amniocentesis results? Can we talk about?
 Is it part of the culture that you really need to have a girl in the family?
 Is it really hard for you to say to your husband that you will be having another baby boy?
 Try to let your husband understand that you are having a healthy baby boy.
 What is usually your husband reaction if he is upset? Would you like to share about it?
 Have you and your partner considered to adopt a baby girl?
 If youhave a questionyouare alwayswelcometovisitourclinic.Icanalsogive toyoumycontact
informationif youlike me to talk to your husband, if you are not confident to tell him directly.
PEDIATRIC
Scenario 1:
 How are you feeling?
 You do not seem feel alright?
 Did you received a vaccination before?
 It seems to me you are worried, what makes you worry, can we talk about it?
 May I know what terrify you about vaccination?
 Aside being vaccinated, is there anything else that makes you worry?
 It sounds like you don’t know what will happen, would you like me to discuss it to you?
 What can I do to make you comfortable?
 Are you prepared to do the procedure now, or you need some time?
 Is your parents coming, do you want them to be here?

2.  Can you tell me what you know about vaccination?
 Can you tell me what scare you about vaccination?
Scenario 2:
 Introduction: Is it okay that I can sit here? Do I am too close to you. Do you want me to move a
little back? It is just you and me, can we talk about it?
 You seems very quiet and sad. Is there anything I can help?
 What makes you sad? Do you want to talk about it?
 Do you know the reason why your friend move?
 Do you have still communication with your friend?
 Do you have any other friends here in school?
 What are your interests? What are your hobbies?
 It sounds to me that you have a great time and memories with your friend.
 Do your family knows that your best friend have already move?
 Empathy:It soundslike youare sad,frustrated…whatcan we do to helpyouor how can we help
you?
 If you have a question, we are here to help you.
MENTAL HEALTH
Scenario 1:
 Introduction: How are you feeling right now?
 It seems to me that you are anxious of what will happen. Is this your first time to visit a
respirologist?
 Do you have an idea what will happen? Do you want me to explain it to you?
 Are you scare in seeing your doctor?
 Does the procedure scare you?
 Can I ask you a question, when was the last time you smoke?
 What are your concerns in seeing a respirologist?
 Do you have a plan to quit smoking?
 Do you have a family? What have they said about you smoking?
 What can I do to help you to make you comfortable?
 It seems to be that you use smoking to cope with your problems.
Scenario 2:
 Introduction: Is it okay that I can sit here? Do I am too close to you. Do you want me to move a
little back?It is justyou and me,can we talkabout it? Are you comfortable talkingtome? Is this
the perfect time to talk to you?
 How can I help you? Can you tell me about what you are feeling?
 Acknowledge: It seems that you are not drinking your coffee and just staring at it. Is there
something bothering you?
 Do you have any support? Do you talk/share your problems to family and friends?
 What is your plan?
 Do like the coffee, or do you want me to get something else for you to drink?
 Do you want me to get you a fresh cup of coffee?
 How can I help you? How do you want to be help?