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The 7 Commandments
of Facebook for
Business
@DaveKerpen | #LikeableWebinar
Dave Kerpen
CEO, Likeable Local
@DaveKerpen
turning fans into public advocates.
A Story Of Facebook
@DaveKerpen | #LikeableWebinar
Facebook = The New Word of Mouth
@DaveKerpen | #LikeableWebinar
Facebook Ads=Word Of Mouth at Scale
Social Ads have BUILT IN
endorsements
from friends.
@DaveKerpen | #LikeableWebinar
A Few Of My Favorite Facebook
Stats…
Source: Zephoria
Every 60 seconds on
Facebook: 510 comments are
posted, 293,000 statuses are
updated, and 136,000 photos
are uploaded.
91% of Millenials
use FacebookHighest Facebook traffic occurs
mid-week between 1 to 3 pm.
Over 30 Million Facebook
Business pages exist
1.49 billion monthly active users!
@DaveKerpen | #LikeableWebinar
The 7 Commandments of
Facebook For Business
1. Optimize Your Business Page
2. Post Smarter
3. Discover Reviews
4. Create Groups
5. Use Events
6. Be Responsive
7. Advertise (Better)
@DaveKerpen | #LikeableWebinar
1. Optimize Your Business Page
•Add CTAs
•Schedule Posts
•Utilize Insights
@DaveKerpen | #LikeableWebinar
Add CTA’s to Your Page
Facebook has introduced CTAs that can lead your fans to
alternative pages through your Facebook Business Page!
Add CTA’s of
your choice
including:
• Book Now
• Contact Us
• Use App
• Play Game
• Shop Now
• Sign Up
• Watch Video
@DaveKerpen | #LikeableWebinar
Schedule Your Posts
Time=Money
Do you struggle finding the time to post to your page?
Facebook can help with their scheduling tool.
3.
@DaveKerpen | #LikeableWebinar
Or … Use Other Helpful Tools!
@DaveKerpen | #LikeableWebinar
Utilize Insights
Use your insights to analyze your posts, likes, and engagement.
Learn & improve from what’s working and what’s not.
@DaveKerpen | #LikeableWebinar
Analyze Your Audience
• Discover who is
interacting with
your page and
your posts.
• Find trends.
• Make a plan to
further target
those people.
@DaveKerpen | #LikeableWebinar
2. Post Smarter.
• Tips to Stay Engaging:
– Keep It Visual
– Keep it Simple
– Be Inquisitive!
Facebook pages with engaging content increase
credibility & keep your followers coming back for more.
@DaveKerpen | #LikeableWebinar
Keep It Visual.
Photo posts account for 93% of the most
engaging posts on Facebook.
Source: Buffer
Photos perform best!
Keep It Simple.
→ Shorter posts get the most interaction.
You can even get up to 66% more engagement
if you cut it down to less than 80 characters.
@DaveKerpen | #LikeableWebinar
Engage through: educating, entertaining, & inspiring
(+ occasionally promoting)
Create A Content Balance.
@DaveKerpen | #LikeableWebinar
Be Inquisitive.
Did you know...
QUESTIONS GET
100% MORE
COMMENTS?
@DaveKerpen | #LikeableWebinar
Use Tools To Help You Share Stories.
@DaveKerpen | #LikeableWebinar
3. Discover Reviews
• Use Facebook
generate leads &
referrals.
• Allow your customers
to leave reviews on
your business page to
add credibility and
authenticity to your
business.
@DaveKerpen | #LikeableWebinar
Positive Reviews & Testimonials
92% of consumers around the world say they
trust earned media (like testimonials) above all
other forms of advertising. (Nielsen)
@DaveKerpen | #LikeableWebinar
How to Generate Reviews
1. Click About below your Page's cover photo.
2. Click Page Info in the left column.
3. Click to edit the Address section, add your
address & check the box that says “show map,
check-ins, and star ratings.”
@DaveKerpen | #LikeableWebinar
4. Create Groups.
• Join groups to hear
what thought
leaders in your
industry are saying.
• Create groups for
your customers so
you can easily keep
in touch, they can
talk amongst
themselves and you
can share
information with
them.
@DaveKerpen | #LikeableWebinar
Great for internal
purposes, too!
You can use
groups as a way
to share
information &
interact with the
people you work
with.
@DaveKerpen | #LikeableWebinar
5. Create Events.
• Is your company hosting an
event?
• Invite customers, prospects &
followers of your page.
• Use your business & personal
pages to promote your event.
@DaveKerpen | #LikeableWebinar
Likeable’s
Christmas in July
Event Page!
Event
promotion:
@DaveKerpen | #LikeableWebinar
Facebook NEW Event
Updates:
•Using templates for
creative invites and
invitations
•You can now subscribe
to event calendars
•Public and private events
have different settings
@DaveKerpen | #LikeableWebinar
6. Respond. To Everyone
“Life is 10% what happens to you and
90% how you react to it.”
-Charles Swindoll
@DaveKerpen | #LikeableWebinar
Responsiveness is No Longer Optional.
@DaveKerpen | #LikeableWebinar
LAST: Listen, Apologize, Solve, Thank.
@DaveKerpen | #LikeableWebinar
The 4 Most Important Words in Social Media
“I’m Sorry & Thank You.”
@DaveKerpen | #LikeableWebinar
Use Your Unique Brand Voice.
@DaveKerpen | #LikeableWebinar
Respond to Positive Comments Too.
In Your Own Unique Voice.
@DaveKerpen | #LikeableWebinar
7. Advertise (Better)
“Facebook Reachageddon”
means businesses now have
to pay to play to get their
content seen
Facebook Reachageddon
= The End of Organic Reach.
If you aren’t paying to boost your posts, only 1-2% of your fans will see
your posts organically
@DaveKerpen | #LikeableWebinar
It started with big brands, but now it’s
happening to SMBs
Only a small portion of their
following reached organically!
@DaveKerpen | #LikeableWebinar
oSmart Hypertargeting
oLookalike & Custom
Audiences
oWebsite Traffic Retargeting
oCustomization based on
Device
Facebook Ads: Quick Wins That Work
@DaveKerpen | #LikeableWebinar
Hypertargeting: Reach Exactly Who You Want To
@DaveKerpen | #LikeableWebinar
Custom & Lookalike Audiences
 Get more business and referrals from current customers
 Attract people similar to your current customers
 Get already-interested prospects closer to buying
 Retarget “cold-feet” visitors
@DaveKerpen | #LikeableWebinar
Customize Ads For Mobile Too
!
Mobile
Newsfeed
Desktop
Newsfeed
@DaveKerpen | #LikeableWebinar
About Likeable Hub
• Use thousands of content ideas at your fingertips and preplan
your posts for the most effective times
• Automatically scheduled industry-specific content for Facebook,
Twitter, & LinkedIn
Content Creation & Scheduling
@DaveKerpen | #LikeableWebinar
TurboPost ™ Technology
@DaveKerpen | #LikeableWebinar
Likeable Hub Site
@DaveKerpen | #LikeableWebinar
WANT TO
LEARN MORE?
VISIT: www.likeabledemo.com
PARTNERS: www.LikeablePartners.com
SAVE: special promotion - Save $200 for attending this webinar for
the next 30 days.
DIVE IN: go to LikeableHub.com and get a free trial of our VIP
Plan.
@DaveKerpen | #LikeableWebinar
GRAND PRIZE!
CONTACT
Dave Kerpen
EMAIL
dave@likeablelocal.com
TWITTER
@DaveKerpen
PHONE
212-359-4347
QUESTIONS?
Don’t forget to visit LikeableDemo.com to claim
your savings!!
@DaveKerpen | #LikeableWebinar

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7 Commandments of Facebook for Business

  • 1. The 7 Commandments of Facebook for Business @DaveKerpen | #LikeableWebinar Dave Kerpen CEO, Likeable Local @DaveKerpen
  • 2. turning fans into public advocates. A Story Of Facebook @DaveKerpen | #LikeableWebinar
  • 3. Facebook = The New Word of Mouth @DaveKerpen | #LikeableWebinar
  • 4. Facebook Ads=Word Of Mouth at Scale Social Ads have BUILT IN endorsements from friends. @DaveKerpen | #LikeableWebinar
  • 5. A Few Of My Favorite Facebook Stats… Source: Zephoria Every 60 seconds on Facebook: 510 comments are posted, 293,000 statuses are updated, and 136,000 photos are uploaded. 91% of Millenials use FacebookHighest Facebook traffic occurs mid-week between 1 to 3 pm. Over 30 Million Facebook Business pages exist 1.49 billion monthly active users! @DaveKerpen | #LikeableWebinar
  • 6. The 7 Commandments of Facebook For Business 1. Optimize Your Business Page 2. Post Smarter 3. Discover Reviews 4. Create Groups 5. Use Events 6. Be Responsive 7. Advertise (Better) @DaveKerpen | #LikeableWebinar
  • 7. 1. Optimize Your Business Page •Add CTAs •Schedule Posts •Utilize Insights @DaveKerpen | #LikeableWebinar
  • 8. Add CTA’s to Your Page Facebook has introduced CTAs that can lead your fans to alternative pages through your Facebook Business Page! Add CTA’s of your choice including: • Book Now • Contact Us • Use App • Play Game • Shop Now • Sign Up • Watch Video @DaveKerpen | #LikeableWebinar
  • 9. Schedule Your Posts Time=Money Do you struggle finding the time to post to your page? Facebook can help with their scheduling tool. 3. @DaveKerpen | #LikeableWebinar
  • 10. Or … Use Other Helpful Tools! @DaveKerpen | #LikeableWebinar
  • 11. Utilize Insights Use your insights to analyze your posts, likes, and engagement. Learn & improve from what’s working and what’s not. @DaveKerpen | #LikeableWebinar
  • 12. Analyze Your Audience • Discover who is interacting with your page and your posts. • Find trends. • Make a plan to further target those people. @DaveKerpen | #LikeableWebinar
  • 13. 2. Post Smarter. • Tips to Stay Engaging: – Keep It Visual – Keep it Simple – Be Inquisitive! Facebook pages with engaging content increase credibility & keep your followers coming back for more. @DaveKerpen | #LikeableWebinar
  • 14. Keep It Visual. Photo posts account for 93% of the most engaging posts on Facebook. Source: Buffer Photos perform best!
  • 15. Keep It Simple. → Shorter posts get the most interaction. You can even get up to 66% more engagement if you cut it down to less than 80 characters. @DaveKerpen | #LikeableWebinar
  • 16. Engage through: educating, entertaining, & inspiring (+ occasionally promoting) Create A Content Balance. @DaveKerpen | #LikeableWebinar
  • 17. Be Inquisitive. Did you know... QUESTIONS GET 100% MORE COMMENTS? @DaveKerpen | #LikeableWebinar
  • 18. Use Tools To Help You Share Stories. @DaveKerpen | #LikeableWebinar
  • 19. 3. Discover Reviews • Use Facebook generate leads & referrals. • Allow your customers to leave reviews on your business page to add credibility and authenticity to your business. @DaveKerpen | #LikeableWebinar
  • 20. Positive Reviews & Testimonials 92% of consumers around the world say they trust earned media (like testimonials) above all other forms of advertising. (Nielsen) @DaveKerpen | #LikeableWebinar
  • 21. How to Generate Reviews 1. Click About below your Page's cover photo. 2. Click Page Info in the left column. 3. Click to edit the Address section, add your address & check the box that says “show map, check-ins, and star ratings.” @DaveKerpen | #LikeableWebinar
  • 22. 4. Create Groups. • Join groups to hear what thought leaders in your industry are saying. • Create groups for your customers so you can easily keep in touch, they can talk amongst themselves and you can share information with them. @DaveKerpen | #LikeableWebinar
  • 23. Great for internal purposes, too! You can use groups as a way to share information & interact with the people you work with. @DaveKerpen | #LikeableWebinar
  • 24. 5. Create Events. • Is your company hosting an event? • Invite customers, prospects & followers of your page. • Use your business & personal pages to promote your event. @DaveKerpen | #LikeableWebinar
  • 25. Likeable’s Christmas in July Event Page! Event promotion: @DaveKerpen | #LikeableWebinar
  • 26. Facebook NEW Event Updates: •Using templates for creative invites and invitations •You can now subscribe to event calendars •Public and private events have different settings @DaveKerpen | #LikeableWebinar
  • 27. 6. Respond. To Everyone “Life is 10% what happens to you and 90% how you react to it.” -Charles Swindoll @DaveKerpen | #LikeableWebinar
  • 28. Responsiveness is No Longer Optional. @DaveKerpen | #LikeableWebinar
  • 29. LAST: Listen, Apologize, Solve, Thank. @DaveKerpen | #LikeableWebinar
  • 30. The 4 Most Important Words in Social Media “I’m Sorry & Thank You.” @DaveKerpen | #LikeableWebinar
  • 31. Use Your Unique Brand Voice. @DaveKerpen | #LikeableWebinar
  • 32. Respond to Positive Comments Too. In Your Own Unique Voice. @DaveKerpen | #LikeableWebinar
  • 33. 7. Advertise (Better) “Facebook Reachageddon” means businesses now have to pay to play to get their content seen Facebook Reachageddon = The End of Organic Reach. If you aren’t paying to boost your posts, only 1-2% of your fans will see your posts organically @DaveKerpen | #LikeableWebinar
  • 34. It started with big brands, but now it’s happening to SMBs Only a small portion of their following reached organically! @DaveKerpen | #LikeableWebinar
  • 35. oSmart Hypertargeting oLookalike & Custom Audiences oWebsite Traffic Retargeting oCustomization based on Device Facebook Ads: Quick Wins That Work @DaveKerpen | #LikeableWebinar
  • 36. Hypertargeting: Reach Exactly Who You Want To @DaveKerpen | #LikeableWebinar
  • 37. Custom & Lookalike Audiences  Get more business and referrals from current customers  Attract people similar to your current customers  Get already-interested prospects closer to buying  Retarget “cold-feet” visitors @DaveKerpen | #LikeableWebinar
  • 38. Customize Ads For Mobile Too ! Mobile Newsfeed Desktop Newsfeed @DaveKerpen | #LikeableWebinar
  • 39. About Likeable Hub • Use thousands of content ideas at your fingertips and preplan your posts for the most effective times • Automatically scheduled industry-specific content for Facebook, Twitter, & LinkedIn Content Creation & Scheduling @DaveKerpen | #LikeableWebinar
  • 41. Likeable Hub Site @DaveKerpen | #LikeableWebinar
  • 42. WANT TO LEARN MORE? VISIT: www.likeabledemo.com PARTNERS: www.LikeablePartners.com SAVE: special promotion - Save $200 for attending this webinar for the next 30 days. DIVE IN: go to LikeableHub.com and get a free trial of our VIP Plan. @DaveKerpen | #LikeableWebinar
  • 43. GRAND PRIZE! CONTACT Dave Kerpen EMAIL dave@likeablelocal.com TWITTER @DaveKerpen PHONE 212-359-4347 QUESTIONS? Don’t forget to visit LikeableDemo.com to claim your savings!! @DaveKerpen | #LikeableWebinar