Toxic technology is the poorly designed, insecure, unstable technology at the heart of most large, established organisations. This talks about the visible patterns of neglect, and the complex causes of toxicity. An exploration of human bias, corporate norms and command and control culture.
6. £1.7billion
UK Government spend in 2018 through Crown
Commercial Service digital & technology
frameworks
Source: https://www.govspend.org.uk/
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7. There is a problem
with accumulation
Each year,
established
organisations have
more:
1. technology
2. complexity
3. legacy
4. risk
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23. “Out of the more than 200
unique technologies that have
ever appeared on a Gartner
Hype Cycle for Emerging
Technology, just a handful of
technologies - Cloud
Computing, 3D Printing,
Natural Language Search,
Electronic Ink - have been
identified early and traveled
even somewhat predictably
through a Hype Cycle from
start to finish”
8 Lessons from 20
Years of Hype
Cycles
By Michael Mullany 2016
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24. yet, we believe in
science fiction
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25. In UK gov, there’s
a book for
appraising sci-fi,
and judging how
believable the
story is.
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31. 1. Culture
A cause of toxic technology
➔ Command and
control
cultures lead to
widespread
mistrust.
➔ This
encourages
teams to over
promise, and
under deliver.
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32. 2. Risk
A cause of toxic technology
organisations
are ‘boiling the
frog’ - slowly
rising risk is
ignored, until
it’s too late
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33. 3. Money
A cause of toxic technology
accountancy
falsely models
technology
delivery as the
creation of
assets.
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34. 4. Markets
A cause of toxic technology
some
companies
exploit their
customers’
ignorance in
technology.
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