My opening session for Trafford Associates CIO Transformation Live event on 20 March 2019. I introduce the digital disruption and VUCA oriented business landscape that we are dealing with and argue that we are talking too much about technology, and not enough about business outcomes and real value. I propose reframing the Digital Transformation conversation in 5 steps - Encourage good behaviour, Think holistically, Be agile, Build a social network, Create your transformation story. Check out the slides for more detail.

1. Opening Keynote – Reframing the
Digital Transformation conversation
CIO Transformation Live | Whittlebury Hall, Silverstone | 20 March 2018
David Terrar | Founder & CXO Agile Elephant | Director & Deputy Chair – Cloud Industry Forum
@DT and @Agile_Elephant and @disruptivelive on Twitter

2. “The illiterate of the 21st century will
not be those who cannot read and write,
but those who cannot learn, unlearn,
and relearn. ”
Alvin Toffler
volatile, uncertain, complex and ambiguous

3. Agenda
• The new business landscape of exponential
change and disruption
• The Digital Enterprise Wave becomes a
Tsunami!
• Reframing the Digital Transformation
conversation in 5 steps
• How do you become a Tranformational CIO?

4. Alvin Toffler
“When digital transformation is done
right, it’s like a caterpillar turning
into a butterfly, but when done
wrong, all you have is a really fast
caterpillar.”
George Westerman

5. Everyone is talking Digital
Transformation and it’s
dangerous!

6. "Move bits, not atoms."
January 1995

7. We live in
exponential times!

8. 5 mobile apps with half a billion visitors a
month you’ve never heard of
Taobao
Number of mobile monthly users in Q1 2018: 617 million
IQIYI
The number of mobile monthly users in Q1 2018: 421.3 million.
Tik Tok
The number of mobile monthly users in Q1 2018: 500 million. UC Browser
The number of mobile monthly users in Q1 2018: 500 million
Baidu
The number of mobile monthly users in Q1
2018: 665 million

10. China Pulls Ahead of U.S. in Latest TOP500 List
The fiftieth TOP500 list of the fastest supercomputers in the world has China
overtaking the US in the total number of ranked systems by a margin of 202 to 143.

11. More mobile connected devices than humans
66.7% of the World’s population has a phone
United Arab Emirates has the highest penetration of smartphones at 82.2%
China has half their population with smartphones at 775 million
Bangladesh has the lowest smartphone user to population ratio, at 5.4%

13. Your business model
is under threat!

15. “At the height of its power, the photography
company Kodak employed more than
140,000 people and was worth $28 billion.
They even invented the first digital camera.
But today Kodak is bankrupt, and the new
face of digital photography has become
Instagram. When Instagram was sold to
Facebook for $1 billion, it employed only 13
people. Where did all those jobs disappear?
And what happened to the wealth that all
those middle-class jobs created?”
Jaron Lanier

16. $19 Billion, Feb 2014
(around 100 employees)
$7.2 Billion, Sep 2013,
completed April 2014
(62,000 employees)

17. How many text messages are sent every day?
Number of SMS messages sent per day, all carriers in all countries = 23 Billion
Number of WhatsApp messages sent per day = 65 Billion

18. The Digital Enterprise Wave
ride it
or go under!

19. The Digital Enterprise Wave

20. The Digital Enterprise Tsunami
tectonic shift / earthquake

21. The Digital Enterprise Tsunami
Artificial Intelligence BlockchainIoT

22. it’s not digital, it’s business

23. Digital Transformation – a definition
Digital transformation is the process of shifting your organisation
from a legacy approach to new ways of working and thinking
using digital, social, mobile and emerging technologies. It
involves a change in leadership, different thinking, the
encouragement of innovation and new business models,
incorporating digitisation of assets and an increased use of
technology to improve the experience of your organisation's
employees, customers, suppliers, partners and stakeholders.

24. Reframing the Digital Transformation
Conversation in 5 steps
1. Encourage good behavior

27. Doing things right
Efficiency
Doing the right things
Adaptability

28. Leadership
mindset, teamwork, vision, purpose, openness, sharing

29. Reframing the Digital Transformation
Conversation in 5 steps
1. Encourage good behavior
2. Think holistically

30. © GettyImages - John Kirk

31. Strategy
Skills
Staff
“Shared
Values”
Structure
Systems
Style
Hard Systems
Soft Systems
 Integrates “hard” and
“soft” business
systems in a
structured way
 “technology neutral”
 Includes employee
engagement
 Proven approach
 Especially useful for
lessons in managing
major change
McKinsey 7 “S” Model

32. Reframing the Digital Transformation
Conversation in 5 steps
1. Encourage good behavior
2. Think holistically
3. Be agile

33. Agile thinking and management
Tell me and I forget. Teach me and I remember.
Involve me and I learn. - Benjamin Franklin
AGILE
LEAN
DESIGN THINKING
FAIL FAST
TIME TO MARKET
INNOVATION
RAPID ITERATION
ABILITY TO ADAPT

34. Reframing the Digital Transformation
Conversation in 5 steps
1. Encourage good behavior
2. Think holistically
3. Be agile
4. Build a social network

35. Build a Social Network

36. Global Working Culture
and Social Business are
all about getting more
out of the work we
already do. It is about
executing faster and
better than we do today.
It is about taking full
advantage of our
collective know-how. It is
about engaging with the
world around us to move
ourselves and our
business forward.
Internal and external
social business are two
equally important ‘must-
win’ battles for Grundfos.

37. Reframing the Digital Transformation
Conversation in 5 steps
1. Encourage good behavior
2. Think holistically
3. Be agile
4. Build a social network
5. Create your transformation story

38. Leadership needs to communicate the big idea
https://www.khanacademy.org/partner-content/pixar/storytelling

39. How do you become a Transformational CIO?
Be the one who can initiate and co-lead business change

40. “The greatest danger in times of
turbulence is not the turbulence – it is to
act with yesterday’s logic.”
Peter Drucker

41. References
Not for reading – just for reference
https://www.weforum.org/agenda/2016/01/the-fourth-industrial-revolution-what-it-means-and-how-to-respond/
http://en.wikipedia.org/wiki/Nicholas_Negroponte
http://en.wikipedia.org/wiki/Being_Digital
https://expertise.jetruby.com/top-10-most-popular-mobile-apps-in-china-2018-edition-9a6e0038cf02
https://www.statista.com/chart/14900/two-worlds_-languages-irl-and-online/
https://www.newstalk.com/news/mobile-devices-have-overtaken-the-human-population-499358
http://www.theagileelephant.com/what-is-the-digital-enterprise-wave/
hhttp://www.themanagementshift.com/
https://www.mcchrystalgroup.com/insights/teamofteams/
https://www.zdnet.com/google-amp/article/the-biggest-lessons-learned-in-digital-transformation/?__twitter_impression=true
https://www.smseagle.eu/2017/03/06/daily-sms-mobile-statistics/
https://www.cnet.com/news/whatsapp-65-billion-messages-sent-each-day-and-more-than-2-billion-minutes-of-calls/
https://en.wikipedia.org/wiki/WhatsApp
https://en.wikipedia.org/wiki/Nokia
https://www.mindtools.com/media/Resized-Images/Articles/Team_Management/24_GI_617361324_John_Kirk_2x1.jpg
https://www.slideshare.net/socialbusinessjourney/grundfos-soc-bizlightekstern20140225?from_action=save
https://startwithwhy.com
https://www.khanacademy.org/partner-content/pixar/storytelling/we-are-all-storytellers/v/storytelling-introb

42. David Terrar
Agile Elephant | Disruptive.Live
p: +44 (0)1727 866309
m: +44 (0)7715 159423
e: dt@d2c.org.uk & david@theagileelehant.com
w: www.theagileelephant.com
skype: david_terrar
twitter: http://twittter.com/DT @DT
linkedin: http://www.linkedin.com/in/davidterrar
blog: http://theagileelephant.com/blog
& http://medium.com/@DT