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Open Quality with




                  Davide Dalle Carbonare
                  IT Solution Architect
                  Engineering's Competence      SpagoWorld webinar,
                     Center for Quality          December 20th, 2010


www.spag o4q.it
What's Spago4Q?


    “The free/open source platform to measure,
      analyze and monitor Quality of products,
      processes and services”


                                         Web Application
                                         Java, Javascript
                                         LGPL License
                                         OW2 hosted project www.ow2.org
                                         Mature Project current version 2.3.1



                Davide Dalle Carbonare
2
                  www. spago4q .org
Use Case - Goal


    What's the purpose?
          Monitoring a process for product management




                   Davide Dalle Carbonare
3
                     www. spago4q .org
Use Case - Solution


    What's the purpose?
          Monitoring a process for product management


    How can I achieve my goal?
          Computing indicators (KPIs) according to a quality model




          Quality model,
          KPI and SLA
          description


                    Davide Dalle Carbonare
4
                      www. spago4q .org
Use Case - Solution


    What's the purpose?
          Monitoring a process for product management


    How can I achieve my goal?
          Computing indicators (KPIs) according to a quality model
          Aggregating information collected from various sources



        Bug
                                                     Source
        Tracker
                                                     Code




                    Davide Dalle Carbonare
5
                      www. spago4q .org
Use Case - Results




                 Davide Dalle Carbonare
6
                   www. spago4q .org
Display Results




                 Davide Dalle Carbonare
7
                   www. spago4q .org
Adoption steps




      Defines quality models
      Defines KPIs and required data
      Defines data interfaces
      Extracts information
      Compute indicators
      Display results


                Davide Dalle Carbonare
8
                  www. spago4q .org
Data Flow



    Tools
                        Spago4Q
                          DWH



                                                                  Report
                     Computational           Indicators
                        Rules




    Quality Model
                                                          Dashboard


                    Davide Dalle Carbonare
9
                      www. spago4q .org
Display Results


     Results are available in different formats
             Html
             PDF
             Xml (Web Service)

     The presentation layout is
     customizable by model



     Every KPI can be related to a traditional
     report for a detail analysis




                        Davide Dalle Carbonare
10
                          www. spago4q .org
EU Adoption
                         European Commission
           Directorate General for Regional Policy (DG-REGIO)

        Project Portal                     Estimation         Risk
                                           process            Management

                                           Peer review
                                           management

                         Tracker Tool
                                          Project                   Work order
                           Change req.
                                          Management
         Document           Req. Mang.
                                          tool
                                                                    Central resource
                                                                                       Extractors
                           Test manag.                              pool
        Repositories       Defects man.
                           Issue manag
                           Deliv manag.       Help desk 3 Level




                                                Help desk 2 Level
                         DGREGIO


                                           Incident and problem
                                           management tool




                                                Help desk 1Level




                          Davide Dalle Carbonare
11
                            www. spago4q .org
Italian Region Adoption




                  Davide Dalle Carbonare
12
                    www. spago4q .org
Italian Region Adoption


      Ticket        Surveys                  Document        Help
      System        Portal integration       Management      Desk


      CTI
      Computer
      Telephony
      Integration



      Service
      Monitoring

                                                                 Reports

                                                     SLA
                                                     Service
                                             KPIs    Level
                                                     Agreement


                    Davide Dalle Carbonare
13
                      www. spago4q .org
QualiPSo Adoption – EU funded project



         MOSST
         Model of Open Source Software Trustworthiness




         OMM
         Open Maturity Model




     www.qualipso.org
                          Davide Dalle Carbonare
14
                            www. spago4q .org
QualiPSo Competence Center Adoption


                      Comparative analysis on open source forges
                            Forges Licenses Distribution

                          OW2                        SourceForge




     www..flossitaly.it
                            Davide Dalle Carbonare
15
                              www. spago4q .org
QualiPSo Competence Center Adoption


                       Comparative analysis on open source forges
                                    Data Gathering
     SourceForge
     OW2               Berlios
 Morfeo

               HTML
               crawler




                                    Spago4Q

      www..flossitaly.it
                            Davide Dalle Carbonare
16
                              www. spago4q .org
References


                www.spago4q.org

             www.spagoworld.org

        www.spagoworld.org/blog

                    www.ow2.org

     davide.dallecarbonare@eng.it




                    Davide Dalle Carbonare
17
                      www. spago4q .org

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Webinar 2010: Open Quality with Spago4Q (new!)

  • 1. Open Quality with Davide Dalle Carbonare IT Solution Architect Engineering's Competence SpagoWorld webinar, Center for Quality December 20th, 2010 www.spag o4q.it
  • 2. What's Spago4Q? “The free/open source platform to measure, analyze and monitor Quality of products, processes and services” Web Application Java, Javascript LGPL License OW2 hosted project www.ow2.org Mature Project current version 2.3.1 Davide Dalle Carbonare 2 www. spago4q .org
  • 3. Use Case - Goal What's the purpose? Monitoring a process for product management Davide Dalle Carbonare 3 www. spago4q .org
  • 4. Use Case - Solution What's the purpose? Monitoring a process for product management How can I achieve my goal? Computing indicators (KPIs) according to a quality model Quality model, KPI and SLA description Davide Dalle Carbonare 4 www. spago4q .org
  • 5. Use Case - Solution What's the purpose? Monitoring a process for product management How can I achieve my goal? Computing indicators (KPIs) according to a quality model Aggregating information collected from various sources Bug Source Tracker Code Davide Dalle Carbonare 5 www. spago4q .org
  • 6. Use Case - Results Davide Dalle Carbonare 6 www. spago4q .org
  • 7. Display Results Davide Dalle Carbonare 7 www. spago4q .org
  • 8. Adoption steps Defines quality models Defines KPIs and required data Defines data interfaces Extracts information Compute indicators Display results Davide Dalle Carbonare 8 www. spago4q .org
  • 9. Data Flow Tools Spago4Q DWH Report Computational Indicators Rules Quality Model Dashboard Davide Dalle Carbonare 9 www. spago4q .org
  • 10. Display Results Results are available in different formats Html PDF Xml (Web Service) The presentation layout is customizable by model Every KPI can be related to a traditional report for a detail analysis Davide Dalle Carbonare 10 www. spago4q .org
  • 11. EU Adoption European Commission Directorate General for Regional Policy (DG-REGIO) Project Portal Estimation Risk process Management Peer review management Tracker Tool Project Work order Change req. Management Document Req. Mang. tool Central resource Extractors Test manag. pool Repositories Defects man. Issue manag Deliv manag. Help desk 3 Level Help desk 2 Level DGREGIO Incident and problem management tool Help desk 1Level Davide Dalle Carbonare 11 www. spago4q .org
  • 12. Italian Region Adoption Davide Dalle Carbonare 12 www. spago4q .org
  • 13. Italian Region Adoption Ticket Surveys Document Help System Portal integration Management Desk CTI Computer Telephony Integration Service Monitoring Reports SLA Service KPIs Level Agreement Davide Dalle Carbonare 13 www. spago4q .org
  • 14. QualiPSo Adoption – EU funded project MOSST Model of Open Source Software Trustworthiness OMM Open Maturity Model www.qualipso.org Davide Dalle Carbonare 14 www. spago4q .org
  • 15. QualiPSo Competence Center Adoption Comparative analysis on open source forges Forges Licenses Distribution OW2 SourceForge www..flossitaly.it Davide Dalle Carbonare 15 www. spago4q .org
  • 16. QualiPSo Competence Center Adoption Comparative analysis on open source forges Data Gathering SourceForge OW2 Berlios Morfeo HTML crawler Spago4Q www..flossitaly.it Davide Dalle Carbonare 16 www. spago4q .org
  • 17. References www.spago4q.org www.spagoworld.org www.spagoworld.org/blog www.ow2.org davide.dallecarbonare@eng.it Davide Dalle Carbonare 17 www. spago4q .org