1. Creating
Community
Experience
Using mostly
free stuff and staff
david lee king • topeka & shawnee county public library • davidleeking.com

2. flickr.com/photos/davidrn/397058915/

3. is ign?
t es
w ceha d
er i en
ex p

4. #1 l is t e n
flickr.com/photos/94379417@N00/4808475862/

5. what are
they saying
about you?

10. improve
your
touch points

11. flickr.com/photos/dbylibrary/2604965614/

13. Check This Out Now!
x

14. ask
flickr.com/photos/francois/404908918/
focus
groups

15. stats

16. http://www.flickr.com/photos/librarycommission/5041836636/
be snoopy
(just a bit)

17. #2 mp s ta r t
j u

18. Plan your
library eperience
flickr.com/photos/ocarchives/3952964087/

19. improve the
ordinary
flickr.com/photos/atwj/3425610157/

20. improve the
ordinary
flickr.com/photos/atwj/3425610157/

21. improve the
ordinary
flickr.com/photos/pperdue/3573858061/

22. flickr.com/photos/pperdue/3573858061/

23. flickr.com/photos/pperdue/3573858061/

24. flickr.com/photos/poblibrary/2674563551/
your
process
is showing

25. customers first
flickr.com/photos/piet_musterd/1858568495/

26. #3
pesquisaconsumo.blogspot.com/2010_04_01_archive.html
it’s a
destina
tion

27. it’s a
destina
tion

28. interac
tion
is key

29. flickr.com/photos/pitel/507791613/

31. your
stuff

32. your
staff

33. t e n t
l is ta r
m p s
j u
it’s a
destina
tion

34. what’s next?
flickr.com/photos/b-tal/116220689/

35. Thank You!
davidleeking.com