Citrix Insight Services (CIS) is a simple, online troubleshooting platform and health-checker for your Citrix environment. It provides known issue diagnostics, as well as best proactive advice and a simple interface to review your environment. Join this webinar to learn about this exciting tool, and how it can help you in managing and optimizing your Citrix environment What you will learn: - What Citrix products are supported and how to generate log files - How to navigate the console (demo) - Types of issues CIS can resolve - How to sign up and starting using it (its free!)

1. Manage and Diagnose your Environment using
Citrix Insight Services (cis.citrix.com)
Michael Ryan, CIS Product Manager
September 30th, 2014

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TaaS
(Tools as a Service)
CIS
(Citrix Insight Services)

3. Typical Challenges
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How do we
diagnose problems quickly?
How do we ensure that the
environment is
optimized?
How do we ensure that the
environment is
setup correctly?
How do we ensure that the
environment is at the
right patch level?

4. What can CIS do for you?
Smarter
Diagnostics
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Hotfix & Update
Notifications
Pro-active
Health-Checks
Best Practice
Compliance
Environment
Summary
Allow for self-service troubleshooting Integrate into tech support cases

5. Supported Products
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6. Supported Products - What’s next ?
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7. Three Steps in CIS process
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Collect &
Upload
• In-Product Collection
• Separate Collector for XenApp,
XenDesktop & PVS
Analysis
Engine
• Parse Data Bundle
• Analyze using Plugins
• Store Analysis results for display
Alerts &
Notification
• Detailed issue description
• Proactive recommendation
• Fix & Resolution

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How do I Collect & Upload
Collect & Upload

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Netscaler
Collect & Upload

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XenServer
Collect & Upload

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Provisioning Server (PVS)
Collect & Upload
Separate Collector Tool Required
CTX136079

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XenMobile
Collect & Upload
From the XenMobile Server Support Page
(ex. https://AppC-FQDN:4443/ControlPoint/support)

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CloudBridge
Collect & Upload

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XenApp / XenDesktop
Collect & Upload
Separate Collector Tool Required
CTX130147
cis.citrix.com/scout

15. Collect & Upload
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SCOUT
Packaged with
the Product

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Live Demo
Collecting CIS data on XenApp / XenDesktop

17. Analysis Engine
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Verify Product & Version
Parse & Process all Datapoints
Analyze with relevant Plugins
Store results in CIS Database

18. What are Plugins?
Code segment to identify a specific issue
Known Issue & Best Practice Recommendations
400+ Plugins currently in operation
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19. Will Plugins always diagnose my issue?
We don’t have
plugins for every
issue…
.. but we are
adding new ones
all the time
Notifications & Alerts
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20. Notifications & Alerts
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21. Notifications & Alerts
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22. Notifications & Alerts
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Live Demo
Review Your Data on CIS

24. What’s Next?

25. Citrix Customer Experience Improvement Program (CEIP)
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Features:
• Anytime Opt-in/Opt-out
• Completely anonymous data collection
• No logins required
Benefits:
• Helps with Product Quality improvement
• Real World data on customer usage
• “Equalizes” customer feedback

26. Citrix Error Reporting (CER)
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Now in XenDesktop 7…

27. What do we do next?

28. Providing Feedback

29. Customer Feedback
You can provide feedback at cis.citrix.com/feedback
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30. We particularly like this sort of Feedback:
“Having all of the Windows logs there to view is a great feature. In fact all 3
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additions are excellent”
“Great, this would have taken me ages to find out.”
“I just got to tell you, you and your team has done a phenomenal job”
“This tool is awesome”
…. but ALL Feedback is very helpful to us !

31. …. WELCOME TO THE CIS FAMILY !!
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32. Simplify your journey, let us guide you.
Accelerate your implementation and minimize risk by taking advantage of Citrix
Consulting. You’ll get the expertise of certified Citrix Consulting Architects to
successfully deploy Citrix solutions in any phase of your project.
93% of Citrix Education students
became more effective in their role
after attending a course.
TVID: CFB-61B-A26
Visit bit.ly/CTXConsulting to learn more about our proven methodology.
32 © 2014 Citrix. Confidential.

33. Build your Citrix skills in your personal virtual sandbox
Play in your own Virtual Sandbox with Learning Labs from Citrix Education. With
your purchase, you’ll receive your own dedicated server with access to the seven
most popular Learning Labs from Synergy. Featured labs include:
• NetScaler, the Enterprise Security Swiss Army Knife
• Front-Ending and Load Balancing XenDesktop and XenApp with NetScaler
• Enhancing Visibility of Applications with NetScaler Insight Center
http://training.citrix.com/cms/education/promotions/learninglabs/
33 © 2014 Citrix. Confidential.

34. New Citrix Practice Exams
Accelerate Your Path to Certification
Available on training.citrix.com ($39 each):
CPE-350 – Citrix NetScaler 10 Essentials and
Networking Practice Exam
CPE-300 – Deploying XenDesktop 7 Solutions Practice
Exam
CPE-A22 – Citrix XenApp 6.5 Advanced Administration
Practice Exam
http://training.citrix.com/cms/index.php/promotions/prac
ticeexams/
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WORK BETTER. LIVE BETTER.