Submit Search
Upload
Focus, deepen, & go beyond
•
11 likes
•
2,360 views
David Chen
Follow
2019使用者經驗實務研討 ● 為什麼在企業內部建立UX團隊很難卻很重要 ● 如何從0到1建立團隊 ● 如何協助UX團隊成長
Read less
Read more
Design
Report
Share
Report
Share
1 of 120
Download now
Download to read offline
Recommended
值得一試的小事:打造 UX 導向的產品開發文化
值得一試的小事:打造 UX 導向的產品開發文化
David Liu
2017 MIX / Empower Designers !
2017 MIX / Empower Designers !
NTUST
Cosmos Communications - New York Digital Agency
Cosmos Communications - New York Digital Agency
Cosmos Communications
Identifying & Increasing your "Experience Quotient" (Patanjali Chary at Enter...
Identifying & Increasing your "Experience Quotient" (Patanjali Chary at Enter...
Rosenfeld Media
Chip_Swanson-Resume-2016-1
Chip_Swanson-Resume-2016-1
Chip Swanson
User Experience: Why and How
User Experience: Why and How
Objective Experience
SSD Consulting portfolio
SSD Consulting portfolio
Stuart Silverstein
Evangelizing User Experience Design
Evangelizing User Experience Design
Dustin DiTommaso
Recommended
值得一試的小事:打造 UX 導向的產品開發文化
值得一試的小事:打造 UX 導向的產品開發文化
David Liu
2017 MIX / Empower Designers !
2017 MIX / Empower Designers !
NTUST
Cosmos Communications - New York Digital Agency
Cosmos Communications - New York Digital Agency
Cosmos Communications
Identifying & Increasing your "Experience Quotient" (Patanjali Chary at Enter...
Identifying & Increasing your "Experience Quotient" (Patanjali Chary at Enter...
Rosenfeld Media
Chip_Swanson-Resume-2016-1
Chip_Swanson-Resume-2016-1
Chip Swanson
User Experience: Why and How
User Experience: Why and How
Objective Experience
SSD Consulting portfolio
SSD Consulting portfolio
Stuart Silverstein
Evangelizing User Experience Design
Evangelizing User Experience Design
Dustin DiTommaso
Component content 101 - Noz Urbina
Component content 101 - Noz Urbina
Noz Urbina
UX/XD Workshop
UX/XD Workshop
Megan G. Johnson
What I've Learned about UX Design
What I've Learned about UX Design
Ali Rushdan Tariq
Help Wanted: Using UX to Your Advantage
Help Wanted: Using UX to Your Advantage
FITC
Blockchain in HCM
Blockchain in HCM
ZiaKhan314399
Data-Driven Design for User Experience
Data-Driven Design for User Experience
Emi Kwon
Design Myths in Enterprise Software
Design Myths in Enterprise Software
Ganesh Burle
eLearning On Tablets - From Understanding To Execution
eLearning On Tablets - From Understanding To Execution
Upside Learning Solutions
User Experience Services Overview
User Experience Services Overview
Amit Panwar HFI - CUA
Roi of ux-brazil
Roi of ux-brazil
Jill DaSilva
UX at Canadian Tire: Baking empathy into projects
UX at Canadian Tire: Baking empathy into projects
UserTesting
Introduction to Business for Software Developers
Introduction to Business for Software Developers
Chris Cera
How to Use Data to Build Products by Tradesy Product Advisor
How to Use Data to Build Products by Tradesy Product Advisor
Product School
What is service design?
What is service design?
Dhyana Scarano
UX STRAT 2018 | Flying Blind On a Rocket Cycle: Pioneering Experience Centere...
UX STRAT 2018 | Flying Blind On a Rocket Cycle: Pioneering Experience Centere...
Joe Lamantia
UX STRAT USA Presentation: Joe Lamantia, Bottomline Technologies
UX STRAT USA Presentation: Joe Lamantia, Bottomline Technologies
UX STRAT
Profile.Services
Profile.Services
varma84
Do Agile Right - Lessons Learned from an Atlassian Product Manager - Sherif M...
Do Agile Right - Lessons Learned from an Atlassian Product Manager - Sherif M...
Atlassian
Best Digital & UI/UX Design Agency in Mumbai, India | EvolutionCo
Best Digital & UI/UX Design Agency in Mumbai, India | EvolutionCo
ArpitGoyal90
Best Digital & UI/UX Design Agency in Mumbai, India | EvolutionCo
Best Digital & UI/UX Design Agency in Mumbai, India | EvolutionCo
mukeshbhatt39
UX Driven Agile 用戶導向的敏捷設計
UX Driven Agile 用戶導向的敏捷設計
David Chen
HappyUX Education: Things beyond methodologies
HappyUX Education: Things beyond methodologies
David Chen
More Related Content
Similar to Focus, deepen, & go beyond
Component content 101 - Noz Urbina
Component content 101 - Noz Urbina
Noz Urbina
UX/XD Workshop
UX/XD Workshop
Megan G. Johnson
What I've Learned about UX Design
What I've Learned about UX Design
Ali Rushdan Tariq
Help Wanted: Using UX to Your Advantage
Help Wanted: Using UX to Your Advantage
FITC
Blockchain in HCM
Blockchain in HCM
ZiaKhan314399
Data-Driven Design for User Experience
Data-Driven Design for User Experience
Emi Kwon
Design Myths in Enterprise Software
Design Myths in Enterprise Software
Ganesh Burle
eLearning On Tablets - From Understanding To Execution
eLearning On Tablets - From Understanding To Execution
Upside Learning Solutions
User Experience Services Overview
User Experience Services Overview
Amit Panwar HFI - CUA
Roi of ux-brazil
Roi of ux-brazil
Jill DaSilva
UX at Canadian Tire: Baking empathy into projects
UX at Canadian Tire: Baking empathy into projects
UserTesting
Introduction to Business for Software Developers
Introduction to Business for Software Developers
Chris Cera
How to Use Data to Build Products by Tradesy Product Advisor
How to Use Data to Build Products by Tradesy Product Advisor
Product School
What is service design?
What is service design?
Dhyana Scarano
UX STRAT 2018 | Flying Blind On a Rocket Cycle: Pioneering Experience Centere...
UX STRAT 2018 | Flying Blind On a Rocket Cycle: Pioneering Experience Centere...
Joe Lamantia
UX STRAT USA Presentation: Joe Lamantia, Bottomline Technologies
UX STRAT USA Presentation: Joe Lamantia, Bottomline Technologies
UX STRAT
Profile.Services
Profile.Services
varma84
Do Agile Right - Lessons Learned from an Atlassian Product Manager - Sherif M...
Do Agile Right - Lessons Learned from an Atlassian Product Manager - Sherif M...
Atlassian
Best Digital & UI/UX Design Agency in Mumbai, India | EvolutionCo
Best Digital & UI/UX Design Agency in Mumbai, India | EvolutionCo
ArpitGoyal90
Best Digital & UI/UX Design Agency in Mumbai, India | EvolutionCo
Best Digital & UI/UX Design Agency in Mumbai, India | EvolutionCo
mukeshbhatt39
Similar to Focus, deepen, & go beyond
(20)
Component content 101 - Noz Urbina
Component content 101 - Noz Urbina
UX/XD Workshop
UX/XD Workshop
What I've Learned about UX Design
What I've Learned about UX Design
Help Wanted: Using UX to Your Advantage
Help Wanted: Using UX to Your Advantage
Blockchain in HCM
Blockchain in HCM
Data-Driven Design for User Experience
Data-Driven Design for User Experience
Design Myths in Enterprise Software
Design Myths in Enterprise Software
eLearning On Tablets - From Understanding To Execution
eLearning On Tablets - From Understanding To Execution
User Experience Services Overview
User Experience Services Overview
Roi of ux-brazil
Roi of ux-brazil
UX at Canadian Tire: Baking empathy into projects
UX at Canadian Tire: Baking empathy into projects
Introduction to Business for Software Developers
Introduction to Business for Software Developers
How to Use Data to Build Products by Tradesy Product Advisor
How to Use Data to Build Products by Tradesy Product Advisor
What is service design?
What is service design?
UX STRAT 2018 | Flying Blind On a Rocket Cycle: Pioneering Experience Centere...
UX STRAT 2018 | Flying Blind On a Rocket Cycle: Pioneering Experience Centere...
UX STRAT USA Presentation: Joe Lamantia, Bottomline Technologies
UX STRAT USA Presentation: Joe Lamantia, Bottomline Technologies
Profile.Services
Profile.Services
Do Agile Right - Lessons Learned from an Atlassian Product Manager - Sherif M...
Do Agile Right - Lessons Learned from an Atlassian Product Manager - Sherif M...
Best Digital & UI/UX Design Agency in Mumbai, India | EvolutionCo
Best Digital & UI/UX Design Agency in Mumbai, India | EvolutionCo
Best Digital & UI/UX Design Agency in Mumbai, India | EvolutionCo
Best Digital & UI/UX Design Agency in Mumbai, India | EvolutionCo
More from David Chen
UX Driven Agile 用戶導向的敏捷設計
UX Driven Agile 用戶導向的敏捷設計
David Chen
HappyUX Education: Things beyond methodologies
HappyUX Education: Things beyond methodologies
David Chen
Flat design, a topic worth dignifying?
Flat design, a topic worth dignifying?
David Chen
UX design: The fast & slow (@ OpenHCI 2013)
UX design: The fast & slow (@ OpenHCI 2013)
David Chen
Way to Design Lovely Windows 8 Metro Style Apps
Way to Design Lovely Windows 8 Metro Style Apps
David Chen
如何設計迷死人的Windows 8 Apps
如何設計迷死人的Windows 8 Apps
David Chen
怎樣讓UX變成企業核心競爭力 - UEC的成立、淚水與歡笑
怎樣讓UX變成企業核心競爭力 - UEC的成立、淚水與歡笑
David Chen
Metro UI interaction design guidelines @Microsoft Tech.Days 2011
Metro UI interaction design guidelines @Microsoft Tech.Days 2011
David Chen
More from David Chen
(8)
UX Driven Agile 用戶導向的敏捷設計
UX Driven Agile 用戶導向的敏捷設計
HappyUX Education: Things beyond methodologies
HappyUX Education: Things beyond methodologies
Flat design, a topic worth dignifying?
Flat design, a topic worth dignifying?
UX design: The fast & slow (@ OpenHCI 2013)
UX design: The fast & slow (@ OpenHCI 2013)
Way to Design Lovely Windows 8 Metro Style Apps
Way to Design Lovely Windows 8 Metro Style Apps
如何設計迷死人的Windows 8 Apps
如何設計迷死人的Windows 8 Apps
怎樣讓UX變成企業核心競爭力 - UEC的成立、淚水與歡笑
怎樣讓UX變成企業核心競爭力 - UEC的成立、淚水與歡笑
Metro UI interaction design guidelines @Microsoft Tech.Days 2011
Metro UI interaction design guidelines @Microsoft Tech.Days 2011
Recently uploaded
Call Girls in Kalkaji Delhi 8264348440 call girls ❤️
Call Girls in Kalkaji Delhi 8264348440 call girls ❤️
soniya singh
Kurla Call Girls Pooja Nehwal📞 9892124323 ✅ Vashi Call Service Available Nea...
Kurla Call Girls Pooja Nehwal📞 9892124323 ✅ Vashi Call Service Available Nea...
Pooja Nehwal
Booking open Available Pune Call Girls Nanded City 6297143586 Call Hot India...
Booking open Available Pune Call Girls Nanded City 6297143586 Call Hot India...
Call Girls in Nagpur High Profile
Chapter 19_DDA_TOD Policy_First Draft 2012.pdf
Chapter 19_DDA_TOD Policy_First Draft 2012.pdf
Paromita Roy
DragonBall PowerPoint Template for demo.pptx
DragonBall PowerPoint Template for demo.pptx
mirandajeremy200221
young call girls in Vivek Vihar🔝 9953056974 🔝 Delhi escort Service
young call girls in Vivek Vihar🔝 9953056974 🔝 Delhi escort Service
9953056974 Low Rate Call Girls In Saket, Delhi NCR
Recommendable # 971589162217 # philippine Young Call Girls in Dubai By Marina...
Recommendable # 971589162217 # philippine Young Call Girls in Dubai By Marina...
home
Stark Industries Marketing Plan (1).pptx
Stark Industries Marketing Plan (1).pptx
jeswinjees
CALL ON ➥8923113531 🔝Call Girls Kalyanpur Lucknow best Female service 🧵
CALL ON ➥8923113531 🔝Call Girls Kalyanpur Lucknow best Female service 🧵
anilsa9823
Tapestry Clothing Brands: Collapsing the Funnel
Tapestry Clothing Brands: Collapsing the Funnel
jen_giacalone
The Art of Batik, template ppt aesthetic
The Art of Batik, template ppt aesthetic
TiaFebriani
Verified Trusted Call Girls Adugodi💘 9352852248 Good Looking standard Profil...
Verified Trusted Call Girls Adugodi💘 9352852248 Good Looking standard Profil...
kumaririma588
Peaches App development presentation deck
Peaches App development presentation deck
tbatkhuu1
VIP Call Girls Service Mehdipatnam Hyderabad Call +91-8250192130
VIP Call Girls Service Mehdipatnam Hyderabad Call +91-8250192130
Suhani Kapoor
Fashion trends before and after covid.pptx
Fashion trends before and after covid.pptx
VanshNarang19
Dubai Call Girls Pro Domain O525547819 Call Girls Dubai Doux
Dubai Call Girls Pro Domain O525547819 Call Girls Dubai Doux
kojalkojal131
CALL ON ➥8923113531 🔝Call Girls Aminabad Lucknow best Night Fun service
CALL ON ➥8923113531 🔝Call Girls Aminabad Lucknow best Night Fun service
anilsa9823
B. Smith. (Architectural Portfolio.).pdf
B. Smith. (Architectural Portfolio.).pdf
University of Wisconsin-Milwaukee
VIP Call Girls Service Kukatpally Hyderabad Call +91-8250192130
VIP Call Girls Service Kukatpally Hyderabad Call +91-8250192130
Suhani Kapoor
AMBER GRAIN EMBROIDERY | Growing folklore elements | Root-based materials, w...
AMBER GRAIN EMBROIDERY | Growing folklore elements | Root-based materials, w...
BarusRa
Recently uploaded
(20)
Call Girls in Kalkaji Delhi 8264348440 call girls ❤️
Call Girls in Kalkaji Delhi 8264348440 call girls ❤️
Kurla Call Girls Pooja Nehwal📞 9892124323 ✅ Vashi Call Service Available Nea...
Kurla Call Girls Pooja Nehwal📞 9892124323 ✅ Vashi Call Service Available Nea...
Booking open Available Pune Call Girls Nanded City 6297143586 Call Hot India...
Booking open Available Pune Call Girls Nanded City 6297143586 Call Hot India...
Chapter 19_DDA_TOD Policy_First Draft 2012.pdf
Chapter 19_DDA_TOD Policy_First Draft 2012.pdf
DragonBall PowerPoint Template for demo.pptx
DragonBall PowerPoint Template for demo.pptx
young call girls in Vivek Vihar🔝 9953056974 🔝 Delhi escort Service
young call girls in Vivek Vihar🔝 9953056974 🔝 Delhi escort Service
Recommendable # 971589162217 # philippine Young Call Girls in Dubai By Marina...
Recommendable # 971589162217 # philippine Young Call Girls in Dubai By Marina...
Stark Industries Marketing Plan (1).pptx
Stark Industries Marketing Plan (1).pptx
CALL ON ➥8923113531 🔝Call Girls Kalyanpur Lucknow best Female service 🧵
CALL ON ➥8923113531 🔝Call Girls Kalyanpur Lucknow best Female service 🧵
Tapestry Clothing Brands: Collapsing the Funnel
Tapestry Clothing Brands: Collapsing the Funnel
The Art of Batik, template ppt aesthetic
The Art of Batik, template ppt aesthetic
Verified Trusted Call Girls Adugodi💘 9352852248 Good Looking standard Profil...
Verified Trusted Call Girls Adugodi💘 9352852248 Good Looking standard Profil...
Peaches App development presentation deck
Peaches App development presentation deck
VIP Call Girls Service Mehdipatnam Hyderabad Call +91-8250192130
VIP Call Girls Service Mehdipatnam Hyderabad Call +91-8250192130
Fashion trends before and after covid.pptx
Fashion trends before and after covid.pptx
Dubai Call Girls Pro Domain O525547819 Call Girls Dubai Doux
Dubai Call Girls Pro Domain O525547819 Call Girls Dubai Doux
CALL ON ➥8923113531 🔝Call Girls Aminabad Lucknow best Night Fun service
CALL ON ➥8923113531 🔝Call Girls Aminabad Lucknow best Night Fun service
B. Smith. (Architectural Portfolio.).pdf
B. Smith. (Architectural Portfolio.).pdf
VIP Call Girls Service Kukatpally Hyderabad Call +91-8250192130
VIP Call Girls Service Kukatpally Hyderabad Call +91-8250192130
AMBER GRAIN EMBROIDERY | Growing folklore elements | Root-based materials, w...
AMBER GRAIN EMBROIDERY | Growing folklore elements | Root-based materials, w...
Focus, deepen, & go beyond
1.
9 0 194 566
68 9 36 985 2019/09/12
2.
Copyright © / & AJA
Creative Design / UX Director (2011~) CyberLink User Experience Design Center / Director (2011) AVerMedia User Experience Design Center / Manager (2008~2011) BenQ Lifestyle Design Center / UI Lead (2003~2008) 2010: Best Choice of Computex 2010 Award. COMPUTEX 2010, Taiwan 2008: Interactive Product Experiences Bronze Award. IDEA Award 2008, USA 2008: Communication Design Award. Reddot Design Award 2008, Germany 2006: Communication Design Award. Reddot Design Award 2006, Germany 2006: Too good to be true Award. iF Award 2006, Germany 2006: Design Award. iF China Award 2006, China 2005: . COMPUTEX 2005, Taiwan 2000: . 2000 , Taiwan 2000: , Taiwan Who is David Chen UX &
3.
4.
Copyright © Who is
David Chen “Promote user experience design and research, and lead the professional knowledge’s advancement and exchange.”
5.
6.
Copyright © 10 UX
200+ Years of UX Consultancy & Design Experience
7.
Copyright © —— Thinkers, Innovators, Problem Solvers.
8.
Copyright © Technology Banking
Insurance Telecom Transportation Healthcare E-Commerce Consultant Government Our Clients
9.
10.
IDEA for Kids
11.
IDEA for Kids
12.
2019 - Focus,
deepen, & go beyond 01 UX 02 0 1 03 UX y
13.
UX - UEC
14.
N c b g
y
15.
F
16.
UX - UEC
17.
UX - UEC
18.
UCD UX - UEC x
19.
UX - UEC
20.
UX - UEC
21.
UX - UEC
22.
UX - UEC
23.
UEC = U
can Eat all Center UX - UEC
24.
F b
25.
UX - UEC
26.
F ¼
27.
UX - UEC
28.
UX - UEC
29.
UX - UEC
30.
UX - UEC
31.
UX - UEC
32.
gdp u
33.
UX - UEC
34.
UX - UEC
35.
UX - UEC
36.
UX - UEC
37.
o
38.
UX - UEC
39.
UX - UEC
40.
WHY UX Team Matters 01 2019
- Focus, deepen, & go beyond UX 32
41.
)(( (&0- UX e -0&(,0 Why UX
team matters
42.
01 UX 100 x
0.95 59.049 • (NPD Process) 1. New-product strategy development 2. Idea generation 3. Screening and evaluation 4. Business analysis 5. Development 6. Marketing testing 7. Commercialization 100 90 81 72.9 65.61 59.049
43.
01 UX 100 x
0.95 59.049 • UX • • 7. Commercialization UX 1. New-product strategy development 2. Idea generation 3. Screening and evaluation 4. Business analysis 5. Development 6. Marketing testing 7. Commercialization
44.
01 UX 100 x
0.95 59.049 • ( ) • UX 1. New-product strategy development 2. Idea generation 3. Screening and evaluation 4. Business analysis 5. Development 6. Marketing testing 7. Commercialization Customer Feedback Business Intention
45.
02 UX 100 x
0.95 59.049 • • • UX https://uxdxconf.com/images/kentico/cfb63ba5-648b-4fed-9ab5-23e520eae21a/uxdx-model.svg
46.
/( ( UX ( /( Why
UX team matters
47.
80/20 20% 80% 80/20
48.
+2 +1 80/20 20%
80% 80/20 30 30 +80 5+10 5 +7
49.
80/20 20% 80% 80/20 +80 +10 +7 +2
+1
50.
UX ROI: Best practices
in design management, shows a 211% return over the S&P 500 https://www.dmi.org/page/2015DVIandOTW
51.
01 UX • • • Investigative design
process, Apple 10-3-1 prototyping process NOW A B C A-2 B-1 C-1 A-1 B-2 NEXT
52.
02 UX • 1/6 1/7 • • Others 9% Product 20% Pricing 20% Experience 51% What
your old vendor did wrong? https://econsultancy.com/brands-think-they-provide-great-customer-experience-consumers-disagree/ Retention cost Acquisition cost 6-7x
53.
03 UX • 80% 20% •
25% • Increase Up-sell or Cross-sell Reduce Customer Defection CLV management
54.
04 UX • (digital disruption) • Buy Discover ExploreEngage Traditional
Customer Journey Digital Customer Journey
55.
How to build UX
Team 02 2019 - Focus, deepen, & go beyond 40 1
56.
57.
58.
59.
60.
61.
62.
63.
( ( How to
build UX team ) ,- ,- ,-
64.
( ( A B F How
to build UX team
65.
01 UX A B • • Explore Possibilities Improve Efficiency /
Quality UX Maturity Low UX Maturity High Future Team Elite Team Transformation Team Task Force Team Preliminary Team Function Team
66.
02 A B • (
) • One Team A1 B C1 One Purpose A2 C2 Multi disciplinary
67.
02 A B • (
) • One Team A1 B C1 Dep.2 Dep.3 Dep.1 Dep.4 One Purpose A2 C2 Multi disciplinary
68.
03 ( ) A
B • • R&D Marketing SalesPM Strategy …. 1 2 3 4 5 6 …. 7 CEO
69.
03 ( ) A
B • • • CEO R&D Marketing SalesPM Strategy Design …. CEO Design
70.
04 A B • • • hidden
agenda Brand Guideline Technology Constraints Resource, Schedule Policy Issues Value & Ethics Cost Service Capacity Acceptable Design Space
71.
04 A B • • • hidden
agenda Brand Guideline Technology Constraints Resource, Schedule Policy Issues Value & Ethics Cost Service Capacity Acceptable Design Space Hidden Agenda
72.
05 A B • • • N A
B
73.
) s x How to build
UX team
74.
01 • • UX 3 month
1 year 2 year 3 year Goal ………… ………… ………… ………… Actions • ……. ……….. • ……….. ……….. • …… ……….. • ……. ……….. • ……….. ……….. • …… ……….. • ……. ……….. • ……….. ……….. • …… ……….. • ……. ……….. • ……….. ……….. • …… ……….. Resources ✓ ……. ……….. ✓ ……….. ……….. ✓ …… ……….. ✓ ……. ……….. ✓ ……….. ……….. ✓ …… ……….. ✓ ……. ……….. ✓ ……….. ……….. ✓ …… ……….. ✓ ……. ……….. ✓ ……….. ……….. ✓ …… ……….. Risks ……. ……….. ……….. ……….. …… ……….. ……. ……….. ……….. ……….. …… ……….. ……. ……….. ……….. ……….. …… ……….. ……. ……….. ……….. ……….. …… ………..
75.
02 • > • • • 1
3 A
76.
03 & • • • NPS A Mindset Process Tool,
Skill
77.
04 • • 2-3 • A
78.
05 • (entropy) • • • A α β γ α-2 β-1 γ-1 α-1 β-2 NEXT 3Y
79.
,- ,- ,- N
s How to build UX team
80.
01 right fit. • • •
81.
02 right fit. • 80% •
10% • 45% 45% 10% 10%
82.
How to help team
advance 03 2019 - Focus, deepen, & go beyond UX
83.
84.
85.
RD Sales UX -
UEC
86.
UX - UEC
87.
UX - UEC
88.
UX - UEC
89.
RD UX - UEC
90.
RD SDK UX -
UEC
91.
T RD Sales UX
- UEC
92.
RD Make Sales
Sell UX - UEC
93.
2010 ... UX -
UEC
94.
2 % ) How
to help team advance )(( )&()+.- 2 )(
95.
2 % ) b How
to help team advance
96.
01 N-1, • • •
97.
02 N-1, • • • Real problem,
real solution RealReal Real Urgent Strategic Never mind No worry
98.
)(( )&()+.- N ) n How
to help team advance
99.
01 100 x 1.01365,
1% • • • •
100.
02 100 x 1.01365,
1% • • • Project Goal Client Goal Team Goal Individual Goal
101.
2 )( How to
help team advance
102.
01 N + 10%, • • Perceived Value Time Delivered Value Expected
Value Expectation Gap Value
103.
02 10% N +
10%, • • 10% 10% 10% Beyond Expectation
104.
Retro & recap 04 2019
- Focus, deepen, & go beyond 1
105.
21 21
106.
y y )
107.
)
108.
)
109.
)(( (&0- e -0&(,0 Why UX
team matters
110.
/( ( ( /( Why
UX team matters
111.
( ( F How to
build UX team
112.
) s x How to build
UX team
113.
,- ,- ,- N
s How to build UX team 45% 45% 10% 10%
114.
2 % ) b How
to help team advance ReRe Real Urgent Strategic Never mind No worry
115.
)(( )&()+.- N ) n How
to help team advance
116.
2 )( How to
help team advance
117.
118.
119.
120.
Innovate Your Business
with User Experience
Download now