Masaf Dawood

37 Followers

Information Technology Services Executive with a successful track record in IT, and business transformation services. Expert knowledge of business principles, project management, and service delivery in outsourcing, consulting and business integration services. Cross-Culture champion and unique ability to bridge the gaps between various diverse work cultures through collaboration. In the last 6 years worked internationally in India, France, Poland, Argentina, and Chile solutioning and supporting client engagements and business development. Specialties:Program Management, Outsourcing Advisory,Service Delivery Management, Infrastructure Management, Corporate Compliance, Six Sigma GB.

outsourcing itil life-cycle rfp transition labor accounting time entry billable vs. non-billable it outsourcing sd estimania collaboration rca relationship management service delivery crm banking services products baseline industrialization innovation pm delivery ipc sdm metrics governance reporting execution kpi's sla stakeholders voice of customer managed service mdm strategy mobile consumerization tablets enterprise it byod mdm byoc business service management itsm service management bau

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About

Masaf Dawood

Presentations

Service delivery management

Service delivery governance

Service delivery and Project management

Service delivery Relationship Management

Service delivery and Estimania

Outsourcing life cycle

Documents

Viability of bring your-own-computer BYOC programs