1. INTRODUCTION TO
INTERPERSONAL
COMMUNICATION
By: Deepankar Kapoor, MBM(Marketing),
CU

2. By the books
Definition: Characteristics:
 Interpersonal  Communication from
one person to another.
communication is
 Communication which is
the procedure by face-to-face.
which people swap  Both the form and the
information, feelings content of the
and impart through communication reflect
the personal
verbal and non- characteristics of the
verbal messages. individuals as well as
their social roles and
relationships.

3. Aspects
Non Verbal
Reinforcement Questioning
Comm.
Opening &
Reflecting Explanation
Closing
Listening Self-Closure
* Hartley (1999)

4. Within/Outside Business
Organisation
Formal Employee
Staff
Project Performance
Meetings
Discussions Reviews
Informal Chit- client employment
chats meetings interviews
sales visits

5. The Process
Environment
Noise Sources
Environment
Environment
Source Channel Receiver
(sender)
Message
Feedback
Noise Sources
Environment
A. J. DuBrin, Fundamentals of
Organizational Behavior,
Second Edition. Copyright ©
2002 by South-Western.

6. Fundamental Blocks of IC
Communicators Message Noise
Response Background Channel

7. Types
Public Small
Dyadic
Speaking Group
Involves only 2 Debates/ Classroom
people Addresses Conversations
Telephone
conversation,
Group Exercise
Letters b/w Pen
Friends

8. Uses of Interpersonal
Communication
 Furnish and gather information.
 Influence the stances and conduct of others.
 Develop acquaintances and preserve
relationships.
 Formulate sense of the planet and our
experiences in it.
 Utter personal desires and understand the desires
of others as well.
 Bequeath and take delivery of emotional joist.
 Make decisions and solve problems.

9. Barriers to Effective IC
Sentiment
s
Argot Filtering
Cultural Msg
Differenc crammed
e with info
Defensive
ness

10. 4 Mantras to Overcome Barriers
Control Listen
Emotions Ardently
Simplify Use
Language Feedback


11. Thank you!
Bibliography
1. Bateman Thomas S and Zeithaml Carl P (1990), Management: Function and
Strategy,
Irwin, US.
2. Golen Steven (1989), Effective Business Communication, US Small Business
Administration, Washington DC.
3. Hartley Peter (1999), Interpersonal Communication, Routledge, ISBN:
9780203062708.
4.
http://humanresources.about.com/od/interpersonalcommunication/qt/com_com5.
htm
5. “Interpersonal Communication Tips” (2007), The New York Times Company,
available at www.about.com
6. Koonce Richard (1997), “Language, Sex, and Power: Women and Men in the
Workplace”, Training and Development, September, pp. 34-39.
7. Murphy Herta A and Hildebrandt Herbert W (1991), Effective Business
Communications, McGraw-Hill.
8. Smart Karl L and Carol Barnum (2000), “Communication in Cross-Functional
Teams”, Technical Communication Online,Vol. 47, No.1, pp. 19-21.