¿Buscas más información sobre Data Center? Consigue ayuda cualificada con nuestros profesionales certificados por Atlassian https://www.deiser.com/licensing
"Atlassian Data Center"
Como es costumbre en nuestros eventos, esta vez "Escala a miles de usuarios con Atlassian Data Center" celebrado el pasado 21 de diciembre en Torre Espacio; la charla introductoria estuvo a cargo del CEO quien comento de forma general la historia de DEISER junto a Atlassian y los servicios enterprise que ofrece la firma de software australiana.
29. Designed to help organizations scale and
get the most out of Atlassian software
30+ certified partners
ENTERPRISE PARTNERSTAM
$35,000/year
3 designated contacts
$60,000/year
1 day/week (8 hours)
PREMIER SUPPORT
Enterprise Services
30. Account level offering & familiarity.
Higher touch points with teams more
tightly associated with development
Higher service levels and urgency
focused on customers with business
critical needs.
Ticket based system.
Senior engineers available for
escalations and management.
Existing service levels reduced costs for
non-business-critical customers.
STANDARD PATH
Traditional multi-level triage and
escalation process
BUSINESS-CRITICAL PATH
Direct path to experienced senior
support engineers
Dual Path Support Model
32. Account-WIDE support from a dedicated
senior support engineering team
Premier Support
• Development escalation priority
• Faster SLAs
• Weekend and phone coverage
• Warm handoffs and escalations
• Thorough on-boarding process
33. Access to Atlassian
product teams
On-going best
Practice guidance
Trusted, single
point of contact
Dedicated point
of escalation
Enterprise-wide
coordination
Technical Account Management
34. TAM CUSTOMER (FORTUNE 100)
The Atlassian TAM program has been a huge success for us.
The TAM did an excellent job of coordinating Atlassian support and the third party
vendor…..feel like we have an inside track to solutions for our enterprise scale
Atlassian installation.
The TAM is making it easy for us to do things that were nearly impossible in the past.
35. Solutions
• Complete ALM
• Source control management
• IT service management
Services
• Migrations and integrations
• Deployments and upgrades
• Training
Enterprise Partners
36. G U I L L E R M O M O N T O Y A | C E O | D E I S E R
¡Gracias por venir!