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OUTSOURCING VS
   IN-HOUSE
 A. Cretel/ D. Francoise/ L. Vaghela
Outsourcing Event
services in the Banking
        Industry
The banking sector: A
    golden mine

✦ More dynamic sector

✦ Range of different
 events

✦ Different target
 audience
Understand the choice to outsource
         or do it in-house




                        Understand the outsourcing
                             process and its benefit
Outsourcing ...
✦ Cost saving

✦ Technology advancement

✦ Specialised service selection

✦ Increase margin/ cost reduction
What the big heads SAID
              Provide organisational flexibility
                       (Das et al, 1998; Häussler, 2006)



              Potential to deliver extraordinary
          business value
                                           (IBM, 2008)




        Improvement of the company’s
        performance

                                           (First (n.d);8
What the managers
really have to say...
pany
 om file
C o
  pr



   Event
organisation


Choi
    ce in
VS o      hous
     utso      e
         urce
What we found
Variety of events
    ✦ Client events (70-80% of total)

    ✦ Staff events (incentive, team
     building, conventions)

    ✦ Events sponsored by the bank



        From 5 to 33 000 people
Events a strategic
       communication tool

✦Fully integrated in the
 communication and
 marketing strategy

✦ Events seen as
 ‘complementary activities’
A Dedicated team

✦ Organised in-house

✦ A full time team dedicated
 to the event
 implementation

✦ A budget annually revised
 and variable
A process to follow


                             BID

Embleton and Wright (1998)
Reality and expectations
✦ Very rare

✦ Looking for know- how

✦ Wide network
BUT
SECRET...


✦ Never fully outsource

✦ Security

✦ Financial constraints
Savings or not Savings


    Not cost saving
       but
       TIME SAVING!!!!
Company’s image




✦ Be more competitive

✦ Make improvements
BUT
The risks...

✦ Service control

✦ Quality decrease

✦ Suppliers’
 dependency
What about recession....

✦ Change in the organisation

✦ Change in the process and
 the demand
Plus plus
    IN HOUSE                OUTSOURCE

      Control
                            Time saving



   Confidentiality           New vision



Financial constraints   Professional input



                        Consulting position
To sum up...

✦ Not cost effective

✦ In house for:

  ✦Confidentiality

  ✦Money saving

  ✦Level of quality
To sum up...

    ✦Limit of in-house capacity

    ✦ Outsource, access to:

      ✦ Expertise

      ✦ Up to date knowledge of the
       industry
The good recipe...
✦ WHILE ANSWERING A BID:

 ✦ Think about the coherency

 ✦ Think about the process

 ✦ CREATIVITY

 ✦ Show the network and the know-
  how

 ✦ Propose innovative solutions

 ✦ Do not over used the solution
... In action
✦ WHILE IMPLEMENTING
 THE EVENT

 ✦Avoid delays

 ✦Keep the in-house team involve
  during the whole process

 ✦ Check your own providers
  quality

 ✦ Respect the bank
  confidentiality

 ✦ Be pro-active and reactive
Thank you for your
  attention.... now let’s
outsource the debate???

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Outsourve vs inhouse events

  • 1. OUTSOURCING VS IN-HOUSE A. Cretel/ D. Francoise/ L. Vaghela
  • 2. Outsourcing Event services in the Banking Industry
  • 3. The banking sector: A golden mine ✦ More dynamic sector ✦ Range of different events ✦ Different target audience
  • 4. Understand the choice to outsource or do it in-house Understand the outsourcing process and its benefit
  • 5. Outsourcing ... ✦ Cost saving ✦ Technology advancement ✦ Specialised service selection ✦ Increase margin/ cost reduction
  • 6. What the big heads SAID Provide organisational flexibility (Das et al, 1998; Häussler, 2006) Potential to deliver extraordinary business value (IBM, 2008) Improvement of the company’s performance (First (n.d);8
  • 7. What the managers really have to say...
  • 8. pany om file C o pr Event organisation Choi ce in VS o hous utso e urce
  • 10. Variety of events ✦ Client events (70-80% of total) ✦ Staff events (incentive, team building, conventions) ✦ Events sponsored by the bank From 5 to 33 000 people
  • 11. Events a strategic communication tool ✦Fully integrated in the communication and marketing strategy ✦ Events seen as ‘complementary activities’
  • 12. A Dedicated team ✦ Organised in-house ✦ A full time team dedicated to the event implementation ✦ A budget annually revised and variable
  • 13. A process to follow BID Embleton and Wright (1998)
  • 14. Reality and expectations ✦ Very rare ✦ Looking for know- how ✦ Wide network
  • 15. BUT
  • 16. SECRET... ✦ Never fully outsource ✦ Security ✦ Financial constraints
  • 17. Savings or not Savings Not cost saving but TIME SAVING!!!!
  • 18. Company’s image ✦ Be more competitive ✦ Make improvements
  • 19. BUT
  • 20. The risks... ✦ Service control ✦ Quality decrease ✦ Suppliers’ dependency
  • 21. What about recession.... ✦ Change in the organisation ✦ Change in the process and the demand
  • 22. Plus plus IN HOUSE OUTSOURCE Control Time saving Confidentiality New vision Financial constraints Professional input Consulting position
  • 23. To sum up... ✦ Not cost effective ✦ In house for: ✦Confidentiality ✦Money saving ✦Level of quality
  • 24. To sum up... ✦Limit of in-house capacity ✦ Outsource, access to: ✦ Expertise ✦ Up to date knowledge of the industry
  • 25. The good recipe... ✦ WHILE ANSWERING A BID: ✦ Think about the coherency ✦ Think about the process ✦ CREATIVITY ✦ Show the network and the know- how ✦ Propose innovative solutions ✦ Do not over used the solution
  • 26. ... In action ✦ WHILE IMPLEMENTING THE EVENT ✦Avoid delays ✦Keep the in-house team involve during the whole process ✦ Check your own providers quality ✦ Respect the bank confidentiality ✦ Be pro-active and reactive
  • 27. Thank you for your attention.... now let’s outsource the debate???