The document appears to be a collection of data and metrics related to various programs and initiatives at AIESEC. It includes Net Promoter Scores, realization numbers, response rates, and top issues reported by detractors for different regions and time periods. Overall trends show mostly improving NPS scores and response rates over time from Q3 2013 to Q1 2014, with visa issues, professional development, and communication frequently among the top reported detractors.

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Ifwe are , then we are our

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And we willour

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As
we ambitioned38000 GCDP
and 17000GCDP
During IPM, We were ambitious
to set the goal of…

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NPS Q4 2013: 42
NPS Q1 2014: 49
RR : 44%
RR : 45%
%promoter/Re: 16%
%promoter/Re: 32%
% Promoter: 57%
% Promoter: 62%
% Detractor: 15%
% Passive: 28%
% Detractor: 13%
% Passive: 25%
NPS Q3 2013: 35
RR : 44%
%promoter/Re: 29%
% Promoter: 53%
% Detractor: 18%
% Passive: 29%
RealisationQ1 2014: 5959
RealisationQ4 2013: 3574
RealisationQ3 2013: 8454
2013-07
2013-08
2013-09
2013-10
2013-11
2013-12
2014-01
2014-02
2014-03
Net Promoter score

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Q3 2013
Q4 2013
Q1 2014
Q3 2013
Q4 2013
Q1 2014
Q3 2013
Q4 2013
Q1 2014
NPS
41
50
47
24
34
40
35
42
49
%promoter/re- ma
24%
28%
30%
16%
20%
24%
29%
16%
32%
%promoter
54%
58%
57%
46%
53%
56%
53%
57%
62%
%detractor
13%
8%
10%
22%
19%
16%
18%
15%
13%
%passive
33%
34%
33%
32%
28%
28%
29%
28%
25%
Response Rate
42%
50%
52%
36%
48%
46%
44%
44%
45%
Matched
Realized
Completed

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Regional Assessment –30 JUN
NPS Score
29
35
48
40
31
51
37
37
54
48
50
29
0
10
20
30
40
50
60
Africa
AP
CEE
IGN
MENA
WENA
iGCDP
oGCDP
RR
Re
25%
19%
33%
33%
39%
43%
33%
33%
36%
30%
50%
36%
1989
704
6314
6785
4884
2830
4311
4361
1376
1541
844
3498

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Self Select Issue iGCDP(detractor)
Top Detractor
Count
Visa
365
JD
311
Communication
236
AIESEC Support
186
Top Detractor
Count
Visa
1753
JD
1540
Comm
827
Matching support
676
Top Detractor
Count
Visa
1219
JD
884
Comm
761
Logistics
519
Top Detractor
Count
Visa
887
Comm
821
JD
609
Logistic
599
Top Detractor
Count
Visa
345
JD
229
Matching
208
Comm
161
Top Detractor
Count
JD
171
visa
158
comm
140
Logistics
103

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Self Select Issue oGCDP(detractor)
Regional Assessment –
Top Detractor
Count
JD
83
Visa
68
Comm
56
AIESEC Support
50
Top Detractor
Count
Visa
2144
Comm
1446
JD
1149
Matching support
785
Top Detractor
Count
JD
524
Visa
503
Comm
413
Logistic
318
Top Detractor
Count
JD
807
Comm
628
Visa
537
Matching support
452
Top Detractor
Count
Visa
382
JD
181
Cross Cultural
134
Comm
118
Top Detractor
Count
JD
905
Visa
878
Comm
627
AIESEC Support
446

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NPS Q1 2014: 37
RR : 41%
RR : 35%
%promoter/Re: 19%
%promoter/Re: 15%
% Promoter: 58%
% Promoter: 56%
% Detractor: 18%
% Passive: 24%
% Detractor: 19%
% Passive: 25%
NPS Q3 2013: 35
RR : 40%
%promoter/Re: 18%
% Promoter: 54%
% Detractor: 19%
% Passive: 27%
RealisationQ1 2014: 1368
RealisationQ4 2013: 1107
RealisationQ3 2013: 1627
2013-07
2013-08
2013-09
2013-10
2013-11
2013-12
2013-01
2013-02
2013-03
Net Promoter score
NPS Q4 2013: 40

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Matched
Realized
Completed
Q3 2013
Q4 2013
Q1 2014
Q3 2013
Q4 2013
Q1 2014
Q3 2013
Q4 2013
Q1 2014
NPS
43
45
44
46
39
43
35
40
37
%promoter/re-ma
32%
30%
29%
27%
20%
25%
18%
19%
15%
%promoter
55%
58%
55%
60%
54%
57%
54%
58%
56%
%detractor
12%
13%
11%
14%
15%
14%
19%
18%
19%
%passive
33%
29%
34%
26%
31%
29%
27%
24%
25%
Response Rate
54%
52%
54%
49%
48%
48%
40%
41%
35%

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25
32
38
29
40
51
44
47
48
46
55
21
0
10
20
30
40
50
60
Africa
AP
CEE
IGN
MENA
WENA
NPS iGIP
NPS oGIP
Regional Assessment –30 JUN
22%
14%
21%
21%
25%
23%
20%
20%
29%
18%
23%
24%
108
187
1715
605
944
1454
791
1104
142
336
1135
1143
RR
Re
NPS Score

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Self Select Issue iGIP(detractor)
Top Detractor
Count
Professionaldev
18
Logistics
14
Visa
13
Integration
6
Top Detractor
Count
Visa
498
Professional dev
292
JD
217
Logistic
159
Top Detractor
Count
Professional dev
221
Visa
176
JD
151
Comm
134
Top Detractor
Count
Professionaldev
256
VIsa
141
Communication
136
JD
136
Top Detractor
Count
Visa
36
Professional dev
34
Communication
22
Selection
22
Top Detractor
Count
Professional dev
42
Visa
36
Comm
28
JD
22

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Self Select Issue oGIP(detractor)
Top Detractor
Count
Professional dev
44
Visa
30
JD
27
Selection
16
Top Detractor
Count
Professional dev
155
JD
91
Visa
89
logistic
80
Top Detractor
Count
Prodessional dev
319
Visa
223
JD
219
Communication
128
Top Detractor
Count
Professional dev
305
Visa
243
Logistics
198
JD
180
Top Detractor
Count
Visa
137
Communication
51
Selection
51
Professionaldev
44
Top Detractor
Count
Visa
147
Professional dev
95
Comm
73
JD
67
Regional Assessment –May

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Did you notice the strategy is focusfor studentssideonly? %
TN Takersdo notRe- Raisebecauseof lowstandards/statisfactionfromAIESEC side?

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Standards
%
Satisfaction

27. % %
Of companiesare convincedtheyprovidea superior customerexperience
Of theircustomersagree