1. Please find below the subjects that I have followed directly or indirectly during the pre -opening at
Qalaalti Hotel & SPA
IT Department
 Timekeeping System
 Telephone System
 Payroll System
 OCV
 Back Office System
 Sales& Reservation System
 PMS
 System Installed & Tested
 System Training
 POS
 System Installed & Tested
 System Training
 Keylock SystemSelected
 Entertainment System
 Television
 Music
 Determine Workstation: Amount andLocation
 Develop comment card/guest feedback program
 PrintedMaterials
 Bussiness Cards
 Payment Voucher
 PettyCash Voucher
 Purchase Request
Human Resources
 Staffing Organization
 DevelopOrganization Chart
 DevelopStaffing Guide
 DevelopHiring Schedule
 Customize Position"Must" List
 Customize PositionJobDescription
 DevelopIncentive Plans
 Leadership Team (Hire Department Head)
 SalesManagers/Reservation Sales Agents
 Managers (Hire Junior Managers andSupervisors)
 Employees
 General Training
 Operationalskills training
 Life safety, fire and evacuation training

2.  EmergencyProcedures
 CPR/First Aid
 New Hire Orientation
 DepartmentalOrientation
 Specific Job Skill Training
 Telephone Etiquette/Standards
 SanitationCertification
 Responsible Alcohol Service
MOD Program
Develop MOD Manual/SOP's
Conduct MOD Training
Housekeeping
 Rooms Linen
 Developbedlinen & bathstandard
 Reviewsamples/ pricing
 Order final selection
 Receive finalselection
 Wash
 Stock
 Guest Bath Aminities
 Guest Hair Dryer
 Guest Cosmetic Mirrors
 Housekeeping Cleaning Supplies
 Housekeeping Equipment
 Uniforms
Food and Beverage
 F & B Linen
 Finalize service standard & quantities
 Reviewsamples/ pricing
 Order final selection
 Receive finalselection
 Wash
 Stock
 Organizated Parstocks
 Kitchen Small wares
 Banquet Equipment
 Guest Ice Machines
 F & B Consumable
Technical Service
 Maintenance Inventory
 Finalize items & quantities

3.  Reviewsamples/ pricing
 Order final selection
 Receive finalselection
 Stock
 Maintenance Equipment
 Maintenance Tools
Front Office
 Front Office Supplies
 Front Office Equipment
 Finalize items & quantities
 Reviewsamples/ pricing
 Order final selection
 Receive finalselection
 Stock
 On‐line Reservations
 Reservations Sales Agents Training
 DevelopOn‐line reservation web page
 Load revenue management information (set selling strategies)
 Website
 ResearchWebHosting
 Select Web Host
 DesignWebPages
 Test & Feedback
 Load For Public Use
 Guest Room Safes
Security
 Two‐way radios
 Finalize items & quantities
 ReviewSamples / pricing
 Order final selection
 Receive finalselection
 Install
 Monitoring System
 Keys
Sales & Marketing
 Pre‐opening Sales & Marketing Manual
 Marketing Plan

4.  Story
 Design
 Care
 Authenticity
 Competition Analysis
 PricingAnalysis
 Spreading The Word
 Website/E‐Commerce
 Publicity
 Promotions
 SalesGoals and ActionPlans
 Revenue Management
 Implement grouppace report
 Implement groupevaluator model
 Establish stretchgoals for Convention Services
 Establish group roomcontribution goals for Sales
 Developdailytransient demand byseason
 Set SST's
 PropertyManagement SystemTraining
 Set restrictions inPMS
 Implement Rate Codes in the PMS
 Enter Rates into the PMS
 DevelopMerchandisingMeetingAgenda
 Developdaily/weekly/monthlyReporting
 Developforecastingsystem (daily, weekly, monthly, annual)
 DevelopSelling StrategyCalendar
 Set Initial Selling Strategies
 Reservations
Guest Letters
 Complete Basic Confirmation Letters
 Complete Current Package Confirmation Letters
 Create Insert withCancellation/Change Policy
Gift Certificates
 DevelopGift Certificate Options
 DevelopSOP's
On‐HoldMessage
 Complete On‐HoldMessage Recording
 Install On‐HoldMessage