The document discusses reflection-in-action and reflective practice. It encourages observing surroundings without judgment to understand experiences. It suggests documenting observations without immediate analysis, and discussing observations with others to gain additional perspectives beyond direct statements. Reflective listening is highlighted as a way to hear implied meanings and feelings beyond the literal words.

1. LOOK, LISTEN AND
(MAYBE) SPEAK:
Reflection-in-action for work and for life
http://www.designative.info
@designative
UX Poland 2015

12. The Reflective Practitioner allows
himself to experience surprise,
puzzlement, or confusion in a
situation which he finds uncertain
or unique.
Schön, D. (1983) The Reflective Practitioner. How professionals
think in action, London: Temple Smith.

14. He reflects on the phenomenon
before him, and on the prior
understandings which have been
implicit in his behaviour.
Schön, D. (1983) The Reflective Practitioner. How professionals
think in action, London: Temple Smith.

17. What can you learn from this
experience?
What things would you do the
same or differently?
What similarities are there
between this situation and
others?

23. What and how people eat?

24. How do people
move around?

25. How do people entertain themselves?

36. Don’t think (not just yet!), record it!
Talk about it!
Keep a dairy or journal

38. It’s not about the nail!

39. What I heard
vs
What I think you said

40. Really listening lets you hear subtext
and overtones. You can hear not just
what people are saying, but also the
way they say it.
Quesenbery, W, Brooks, K, (2010), Storytelling for User Experience: Crafting
Stories for Better Design, Rosenfeld Media; 1st edition (April 15, 2010)