A Keynote I gave at the BA Istanbul conference.

1. LEADING TOWARDS AN
UNKNOWN FUTURE
ARNE VAN OOSTEROM

2. The Future is
Unpredictable

3. HOW DO WE
PREPARE FOR
AN UNKNOWN
FUTURE?

4. GILE

5. ROBOTICS

6. RTIFICIAL
INTELLIGENCE

7. VIRTU L
REALITY

8. QUANTUM
COMPUTING

9. PEOPLE CAN NOT
& SHOULD NOT
COMPETE WITH
TECHNOLOGY

10. HUMAN
SKILLS

11. EMPATHY

12. CREATIVITY

13. IN A WORLD DEALING
WITH COMPLEX &
RAPIDLY CHANGING
SYSTEMS WE NEED
GENERALISTS,
CONNECTORS AND
NAVIGATORS

14. IF YOU CAN BE
REPLACED BY AN
ALGORITHM, YOU
WILL BE REPLACED
BY AN ALGORITHM

15. WE NEED NEW
LEADERSHIP

16. Complex problems involve too
many unknowns and too many
interrelated factors to reduce
to rules and processes.

17. “The skills
considered most
essential in our
modern societies are
often called 21st-
century skills.
Problem solving is
clearly one of them.”
- Organisation for Economic
Cooperation and Development
(OECD)

19. Edge of Chaos

20. The problem
with solutions

22. Design
Thinking
is a non-
linear,
iterative
process

23. Design thinking is a human-centred
approach. It continuously reminds us
of the people we develop solutions for.

24. What People do
Big Data
Quantitative Research

25. Why people do
what they do
Small Data
Qualitative Research
Design Research

26. “IF YOU’RE NOT
PREPARED TO BE
WRONG, YOU’LL
NEVER COME UP
WITH ANYTHING
ORIGINAL.”
- KEN ROBINSON

27. High-
Performing
Teams Need
Psychological
Safety
- Laura Delizonna

28. CULTURE
OF FEAR

29. KPI’S &
INCENTIVES
DRIVE
BEHAVIOUR

30. Human beings are creative beings.
How do we unleash and nurture this
ability? Creativity needs a
Psychological Safe Space.

32. To be effective (in work and in life)
requires empathy with yourself, your
team, clients and participants.

35. CREATIVE
LEADERSHIP

36. Learning Framework
EMPATHISE
What is the problem?
IDEATE
How do we solve it?
PROTOTYPE
How do we create it?
TEST
Does it work?
DEFINE
Why is it important?
SOLUTION SPACE
PROBLEM SPACE
REFRAME
What de we focus on?

38. PROBLEM SPACE SOLUTION SPACE
Solving the right problem the right way

39. Unleash your creativity
ARNE VAN
OOSTEROM