2. The One Call Concept

4. One Call: A complete appliance management service
Where I don’t have the
to buy? time to get my
Which
appliance
appliance Should I get an
repaired
to buy? AMC? How
much will it
cost?
How must does
the appliance When does
cost at various my warranty
stores? expire?
I don’t have
What price any documents
will I get for for my
my old appliance
When will the Where do I get
appliance? service my appliance
engineer visit? serviced?
One Call manages all this and more!

5. One Call helps you with any need across the lifecycle
of the appliance!
Repair &
Installations
Maintenance
Pick-Up &
Buying/ Hiring
Drop
…and
much
more!
Warranty
Selling Tracking &
Renewal
Appliance Data AMCs

6. One Call Service Proposition: One-stop-shop
Any decision regarding an appliance needs a lot of attention – right from buying,
maintaining, repairing to even discarding it! One Call takes care of all these small tasks and
related issues for its customers, throughout the lifecycle of the appliance.
We understand that it is difficult to find time to coordinate with service centers to
get an appliance repaired, or find time to take a faulty small appliances to the service
centers. So we offer a complete service solution. We register service complaints,
Convenience
follow up to ensure the brand service engineers visit our customers’ house at a
at Doorstep
convenient time, and also offer complementary pick-up & drop facility (we
collect the defective appliance from our customers’ residence/office, take it to the
service center and deliver it back to, once service is complete)
We remember appliance details, and track warranties too – so that our customers
Timely
Reminders
get all the free service that they are entitled to, within the warranty period! We even
remind them if their warranty is expiring, and help them renew it, if needed.
Reliable We network only with brand-authorized service centers in the city – so that our
Service customers get reliable service from the right people.
Buying We help customers in buying a new appliance – if they don’t have the time to do
Help the basic research themselves, our experts can guide them on the products & prices.

7. How does One Call work?
Once a customer is registered with One Call, catering to any appliance-requirement in his/her house is
solely our responsibility. Here is a gist of how One Call works:
Customer Buying Help
Request
Dig up
customer Appliance Retailer
For any appliance requirement, our customers only
information
have to call our toll-free hotline at 1 800 200 2000
Service &
• Appliance Details
Maintenance
• Customer Details
• Appliance History Help
• etc.
Appliance Service Centre
One Call Database (Brand Authorized)
• Our database stores all information about our customers’ appliances. So whenever customers need
to place service requests to fix a broken appliance, they don’t need to fish for appliance documents.
• In case the customer has an appliance for which an authorized service center is not available, One Call can
get reliable private technicians to fix it for them

8. One Call covers every appliance in the house..
KITCHEN APPLIANCES CONSUMER ELECTRONICS/
APPLIANCES
 Food processors  Bluetooth headsets Hard disks
 Microwaves & smart ovens  Landline instruments Head massagers
WHITE & BROWN
 Gas stoves  Mobile phones Iron boxes
 Refrigerators GOODS  Cordless phones
 Water purifiers  Ipods & portable music Printers
 TVs
 Dish washers & dryers  Sound systems devices Routers
 Water coolers & warmers  Home theater systems  Computers & CPUs Tape recorders
 Water dispensers  CD & DVD players  Laptops UPS
 Chimneys  DTH systems  Camcorders
 Deep freezers  Washing machines  Digital cameras
 Electric cookers  Vacuum cleaners  Gaming devices
 Grills  Air conditioners  Car stereos
 Hand blenders/ choppers  Air coolers  Digital photo frames
 Induction stoves  Air Purifiers  Electric shavers
 Juicers  Geysers  Foot massagers
 Mixers/Grinders  Inverters  Hair dryers/
 Toasters  Gensets straighteners
 Stabilizers Hands-free

9. …across all brands!
One Call currently
caters to over 150
appliances across
290 brands!

10. Why One Call?
In today’s fast paced life, most people are highly dependent on numerous gadgets and appliances to
reduce effort and save time. However, buying and keeping these appliances running in mint condition is
time-consuming and a mundane job . Not anymore! With One Call, customers can live easy!
One Call takes the load off their head – and leaves them ample
time to spend it the way they like!

11. Who can use One Call?
One Call is for all who do not wish to spend personal time on mundane tasks!
In short, One Call is for smart
individuals who would rather
not spend their precious time
on such activities riddled with
bottlenecks!

12. Here’s what our customers say…

13. Media Recognition Received

14. How can one become a member?
One can become a member in 2 simple steps:
Step 1 Step 2
Choose method of Provide personal details
registration
See next slide for Methods of
Registration
After becoming a One Call member, the services can be used in two
ways:
1. One-time payment: Customers can take up a subscription of
One Call for a period of one year. During this period, they can
use the One Call services any number of times
2. Pay-per-use: Customers also have the option of paying Rs
100/- every time they make use of any of the One Call services

15. Methods of registration
There are 3 ways of registering with One Call:
One Call Team
We send our people to help
customers with registration, if
they want
Online Registration
www.onecallindia.com
One Call toll free :
1 800 200 2000
Customer can register on
our website as well We can also complete the
registration over the phone

16. About Us

17. The One Call Management Team
K C Anand Prerna Bhutani
Chairman CEO
Anand is one of the pioneers in the field of medical Prerna, an MBA from IIM Lucknow, is
transcription in India, with his first venture Kaycee’s experienced in the field of Marketing, Retail &
Healthsoft already a well-known name in the IT. She has worked with prestigious corporate
industry. A first generation entrepreneur, Anand houses like the Tatas (during her stint with TCS),
believes in nurturing ideas through his group of and Aditya Birla Group (ABG) for over 4 years.
companies ‘Capital A’, which currently has 5 From campus, she was selected for the
companies under its fold in various fields – IT & prestigious LEAD-LEAP program at ABG, as
healthcare services, consumer services & legal part of which she worked as an in-house
services. consultant for ABG in developing the strategy of
several group companies.

18. Coordinates
One Call India Concierge Services Pvt. Ltd.,
GF-06 A-South No 351, 10th B D-56,
Block, Main, South City - 1,
Tidel Park, #4, Jayanagar 3rd Block, Gurgaon – 122001
Rajiv Gandhi Salai, Bangalore – 560011
Taramani,
Chennai - 600 113
Ph: 044-39157325-29 Ph: 080-42010707 Ph: 0124-4270862
Toll Free: 1800-200-2000
Website: www.onecallindia.com

19. Thank You