Delivering Better Patient Outcomes with Salesforce1

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Advances in medicine and technology are providing insurance and healthcare providers new and exciting ways to increase patient engagement to create better outcomes. Join us as we discuss how doctors' offices are using the App Cloud as the foundation for their innovative preventative care programs. By using Service Cloud, Salesforce Communities, and wearable devices, insurance companies, healthcare providers, and patients are collaborating like never before, all in the interest of public health.

Technology

Delivering Better Patient Outcomes
with Salesforce1
Salesforce Identity, Microservices, Wearables, oh my!

Sam Rosen
Technical Architect, Mavens Consulting

Agenda
Patient support network
Salesforce Identity, Communities, & Service Cloud
Heroku microservices
Integration of wearable activity & vitals data
High-level Architecture
Demo!

Delivering exceptional customer experiences is achieved by
creating a system that is greater than the sum of its parts

Patient Support Architecture
Salesforce Service
Compliance Gamification
Device API
Messaging Activity

Salesforce Identity
Mobile
Application
Co-Pay
Program
Pain Tracking
Application
Disease State
Community
Medical
Adherence API
Salesforce
Identity

Salesforce Communities & Service Cloud
Facilitates collaboration amongst the patient’s network
• Distinct Groups of Users
• Patients, HCP, Payers/Providers, Family Members
• Salesforce Communities Supports
• Interactions between all of these groups
Enforcing Visibility and Sharing Rules
• Salesforce Service Cloud
• Allows Pharmaceutical Companies to interact with
Patients and Physicians
Driving Compliance

Microservices
Application architecture comprised of independent, discrete parts
• Services can be swapped and replaced easily
• SoC
• Independently scalable
Queue or REST-based interface
• Easy exchange of information
Shared or independent resources
• Databases, caches, etc.

Let’s summarize, shall we?
Salesforce1 is greater than the sum of its parts
• Heroku for microservices
• Service Cloud for proactive customer engagement
• Salesforce1 for customizable data model
• Identity/Community Cloud
• Better patient outcomes!

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Delivering Better Patient Outcomes with Salesforce1

1. Delivering Better Patient Outcomes with Salesforce1 Salesforce Identity, Microservices, Wearables, oh my!

2. Joseph Ferraro CTO, Mavens Consulting

3. Sam Rosen Technical Architect, Mavens Consulting

4. Agenda Patient support network Salesforce Identity, Communities, & Service Cloud Heroku microservices Integration of wearable activity & vitals data High-level Architecture Demo!

5. Patient Support Network

6. Delivering exceptional customer experiences is achieved by creating a system that is greater than the sum of its parts

7. Patient Support Architecture Salesforce Service Compliance Gamification Device API Messaging Activity

8. Salesforce Identity Mobile Application Co-Pay Program Pain Tracking Application Disease State Community Medical Adherence API Salesforce Identity

9. Salesforce Communities & Service Cloud Facilitates collaboration amongst the patient’s network • Distinct Groups of Users • Patients, HCP, Payers/Providers, Family Members • Salesforce Communities Supports • Interactions between all of these groups Enforcing Visibility and Sharing Rules • Salesforce Service Cloud • Allows Pharmaceutical Companies to interact with Patients and Physicians Driving Compliance

10. Microservices Application architecture comprised of independent, discrete parts • Services can be swapped and replaced easily • SoC • Independently scalable Queue or REST-based interface • Easy exchange of information Shared or independent resources • Databases, caches, etc.

11. Patient Support Architecture Salesforce Service Compliance Gamification Device API Messaging Activity

12. Demo

13. Let’s summarize, shall we? Salesforce1 is greater than the sum of its parts • Heroku for microservices • Service Cloud for proactive customer engagement • Salesforce1 for customizable data model • Identity/Community Cloud • Better patient outcomes!

14. Questions?

15. Thank you

Delivering Better Patient Outcomes with Salesforce1

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