1. E-Government & E-Democracy Best Practices from Austria Christian Rupp Spokesperson Federal Platform Digital Austria, Austrian Federal Chancellery
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3. Federal Republic of Austria Area: 83 870.95 km² Population: 8 174 733 12 federal ministries 9 provinces 80 district administrations 2357 municipalities Internet usage Population: 71% Companies: 95% Municipalities Homepage: 93% Broadband: 83% eForms: 71%
4. observing cooperation among the federal levels is crucial about 70% of administration is NOT at federal level the way of working together has a top priority to be successful Building Synergy: federal – local Government Federal ICT 2001 2002 2003 2004 2005 2006 CIO federal government Federal Executive Secretary Cooperation: CEN and EU - Parlament ICT 2005+ Building Synergy: federal – local Government Federal ICT 2001 2002 2003 2004 2005 2006 CIO federal government Federal Executive Secretary - ICT 2005+
5. Individual country ranking regarding full eGovernment online availability in 2007 „ Austria is the first EU Member State to achieve a 100% fully online availability, which means that for every service measured in this survey, each citizen or business has the possibility to access the service via a fully transactional electronic channel. “ EU Commission 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Austria Malta Portugal Slovenia United Kingdom Norway Sweden Germany Estonia France Italy Spain Finland Denmark Netherlands Belgium Czech Republic Turkey Hungary Iceland Ireland Cyprus Greece Luxembourg Lithuania Romania Slovakia Latvia Poland Switzerland Bulgaria Full online availability EU27+
6. Individual country ranking regarding online eGovernment sophistication maturity in 2007 „ The overall 76% score achieved on sophistication maturity is the average of all the surveyed countries - with this scoring, Austria remains at the top of the web-based benchmark on electronic public services for the second year.” EU Commission 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Austria Slovenia Malta Portugal United Kingdom France Sweden Estonia Norway Germany Spain Netherlands Finland Belgium Denmark Italy Ireland Czech Republic Hungary Turkey Greece Iceland Luxembourg Cyprus Lithuania Switzerland Romania Slovakia Latvia Poland Bulgaria Online sophistication EU27+
7. ICT in the public sector is like a large vessel it needs clear decisions quite ahead before real movement can be planned Federal Government Digital Austria Management CIO Spokesperson Local and National Governments - Chamber Organisations and Industry Digital Austria Federal ICT Board Digital Austria eCooperation Board Provinces, Municipalities, Regions Ministries
23. eGovernment it‘s a journey not a destination! [email_address] Austrian Federal Chancellery http://www.digital.austria.gv.at/DocView.axd?CobId=19394
Editor's Notes
Austria is situated in Central Europe. Austria’s geographical position has long made it a crossroads for trade routes between the major European economic and cultural areas. Austria borders eight countries: Germany, the Czech Republic, Slovakia, Hungary, Slovenia, Italy, Switzerland and Lichtenstein. Except for the last two, all these countries are part of the European Union.
In Austria’s eGovermnet initiative the way of working together is a political top management decision and that’s a priority to be successful because about 70% of administration is NOT at federal level so observing cooperation among the federal levels is crucial. The ICT coordination takes back to the middler of the 90’s and since 2000 it is well structured. ICT in the public sector is like a large vessel – the red tape needs clear decisions quite ahead therefore all stakeholders are involved in the federal platform digital austria under the head of the Austrian Federal Chancellor.
The legal basis for architecture and processes in the electronic front office as well as in the back office is the eGovernment act. It is especially designed for the electronic communication between citizens and the business world and public administrations and into force since 1st March 2004. It also belongs to our Data Protection Act 2000 which is one of the strongest in Europe. In 2005 Austria got the Euroean Data Protection Award this shows that Information Sharing in Austria works also in an electronic century century – let’s see a short Video about the architecture in Austria.
If you enter a government office personally you can be identified – in the internet we need an electronic identification and authentification. This is called in Austria the electronic citizen card function which is available on all austrian bank cards, some credit cards, all austrian health insurance cards, and mony other smarcards as well as for mobile phones. It is used within governments and by citizens for access to government as well as to business web sides.
In both ways you need for identification a register of residence … ..
One eGovernment Strategy means cooperation, coordination and the development of some basic tools which are for free for all stakeholders in the pbulic and business sector. The business sector plays an important part – on the one hand municipalities in Austria are so small that they have no own ict department and on the other hand citizens will accept only one solution easily if they can use it in the egovernment as well as ebusiness world
Information Sharing means one architecture and one strategy for processes for whole Austria and national as well as local governments. The front office is help.gv.at the virtual guide to all autstrian authorities with our one thousend online procedures and forms.
It is organised in life situations and not in the way like local or national governments are normally structured. It is also designed for people with sepecial needs so for examlpe also blind people can work with this electronic platform The information is collected from more than 200 content partner produced only once and stored centrally but you can have access to this information from many different internet web sides. For this we got the eEurope Award from the European Commission in 2003 for the best eGovernment Web Portal in Europe.
