Gurteen Knowledge Cafe Masterclass: half-day workshop on how to run Gurteen Knowledge Cafes given as post-conference workshop to HKKMS 2010 Conference in Hong Kong March 31st 2010.

1. Gurteen Knowledge Café Masterclass HKKMS Hong Kong March 31 2010

4. The birth of the Gurteen Knowledge Cafe London, September 2002

7. Photographs

8. Introductions

9. Business is a Conversation

12. Conversation is our most effective KM tool Our most effective KM tool is conversation. The words we choose, the questions we ask, and the metaphors we use to explain ourselves, are what determine our success in creating new knowledge as well as sharing that knowledge with each other. Nancy Dixon Nancy Dixon Common Knowledge Associates

15. Conversation is dialogue The kind of conversation I’m interested in is one in which you start with a willingness to emerge a slightly different person. Theodore Zeldin Conversation Theodore in an Oxford Historian

18. Conversation/Questions

19. Gurteen Knowledge Café Process

38. Conversation/Questions

39. Coffee

40. Lets run a Knowledge Cafe

41. Café Conversation What is the role of conversation in our organisations; is it important and how do we encourage more of it?

42. Applications of the Café

43. ISN Knowledge Café The knowledge café has led to a dramatic improvement in terms of inter-team dialog, collaboration and knowledge sharing. Many internal work processes are now being overhauled for the better as a result of these knowledge cafes and we have seen an explosion of new ideas and initiatives on the part of staff at all levels of the organization. Simply put, the knowledge cafe format has empowered all our staff to speak up and take the initiative in ensuring the successful development of the ISN. Chris Pallaris, Chief Editor ISN, Zurich

48. Tips and techniques

55. The tables

66. Conversation/Questions

70. www.gurteen.com David GURTEEN Gurteen Knowledge Fleet, United Kingdom Tel: +44 7774 178 650 Email: david.gurteen@gurteen.com