The Future of Digitally Enabled Human Achievement Keynote by Dion Hinchcliffe

(cc) Creative Commons, 2010-2020. Constellation Research, Inc. Some rights reserved.
@ConstellationR
The Future of Digitally Enabled
Human Achievement
How the World is Using OKRs to Manage and Accelerate Our Organizations
DION HINCHCLIFFE (@DHINCHCLIFFE)
VP & PRINCIPAL ANALYST
CONSTELLATION RESEARCH
ZDNet
Executive Fellow, Tuck School of Business
dion@constellationr.com
1

@dhinchcliffe#ChannelOKRyouready #OKRs #employeeexperience @gtmhub

For the First Time in Human History,
We Are All Connected
An Unprecedented Power of Incalculable Value

Growth of Technology and Human Success: Hand in Hand
1 2
Technology Growing and Change Fastest in History Which Overall Has Been Very Good for Us
Human Population over Time
Emerging Technology Rate of Change At All Time High

Insight: Linear Thinking Does
Not Prepare us for Exponential Times
More Change in Life and Business in the Next Ten Years
Than the Last 40 Combined

And Yet Most Organizations Are Well Behind the Digital Curve

A New Set of Thinking and Methods Are Required

We Need a Better Approach to Manage Change in the Digital Workplace
inefficient
efficient but
slow
effective but
hard to sustain
sustainable
Path to Sustainable
Development of
Digital Workplace
• Sustainability is a Continual Improvement Method
• Measurement Must Be the Basis for Driving Change
Not Effective Toward Net
Zero Gap

Today’s
Digital
Workplace is
About
Employee
Experience
Key Point:
And When It
Is Digital It Is
Easily
Measured

Our Digital Workplace Must Better Support the Human Aspects of Work
= OKRs help with

Digital Employee Experience Can Now Be Quantified Into Goals and Results

OKR = Objectives and Key Results

It’s a proven way for an individual, a team or a company to stay
focused and work towards important objectives

Objective

An inspirational statement describing the state of aﬀairs at some point in the future

Key Result

A measure that deﬁnes whether progress has been made towards the Objective.

Motivations for OKRs

Manage and Measure To

There Are Many Flavors of OKRs

OKR Frameworks Provide a Roadmap to Rapid Adoption
Key Insight:
Platform Enable in a Digital Workplace

The Fast Track: Accelerated 5 Day Process to OKRs

= OKRs help with

Source: McKinsey Employee Experience Technology Survey (3,000 ﬁrms)
25% average
bottom line
improvement
Motivation: We’ve learned that connected digital
cultures get outsized benefits

But workforce engagement is perhaps the largest challenge
Over half are significantly under-engaged

Yet the benefits of better engagement could not be more clear...

This Will Require an Entirely New Level of Dedication to Our Users Needs
With the shift to a much more User Centered Design

A Key Question: Can OKRs really improve employee engagement?

To Succeed, We’ll Need to OKRs to Address Each Major Stage of the Worker Experience…

So We Must
Make This
Transition to a
More Measured,
Better Designed,
and Future-
Ready
Experience While
Facing Fierce
Headwinds of
Change

Another Key to Sustainability: The Biggest Lesson of the Digital Age
We Must Let The Network Do The Work
Especially True for
OKRs

Digital
Workplace
Transformation Results
Team
Contributions
Those Hungry to Do Better Will Help Drive It: You Can Harness This
In Fact, It’s the Key Missing Piece to the Sustainability Puzzle

Because Unlike Other Types of Tech, Talent Analytics is Largely Optional
Adoption is NOT automatic. You must provide higher value. Nearly 10x higher.

Business
Digital
Workplace Disconnected and unmeasured
Business
Employee
Experience
integrated
and measured
Old Model
Unmeasured
New OKR
Driven Model
The Digital Workplace Must No Longer Be Separate From the Business

Enables Top 100
Employee
Experience
Moments for
550K workers

Creates a fabric
for analytics and
measurement
Leading Organizations Have Begun to Close the Employee Measurement Gap

with Effective and Easy Digital Task Enablement
HR
IT

Putting it all
together into a
more seamless,
purpose-
driven, and
measured
employee
journey…
Onboarding
Collaboration
Promotion
Project Work
Relocation
Knowledge Transfer
New Child
Retirement
= OKRs help with

An Integrated Digital Experience Enables Automatic OKR Tracking
+
Both Sanctioned + Shadow
In One Experience

What is the best enabler of the Employee Experience Measurement?
• OKR Platforms
• Talent Analytics
• Not Performance
Reviews (or at least
traditional ones)

(cc) Creative Commons, 2010-2020. Constellation Research, Inc. Some rights reserved.
@ConstellationR
Your Objectives with OKRs
37

#1: In Employee Experience We Measure What’s Easy
• Mostly Consumption
• NOT What Matters
So Measure What Matters Instead

#2: Apply OKRs to Vital Work Outcomes: Focus on the Core
Full Employee
Experience
Core
Work
Unmanaged
Work
= OKR Focus

Into OKR Structured Achievements
Designed into our Employee Experience
#3: Create a Vibrant OKR Program Across the Employee Experience
Transform This Haphazard and Complex
Employee Experience View

#4: Create a Culture of Human Achievement Based on Open Measurement
Leaders Must Visibly Walk the Talk: Share their OKRs and Especially, the Outcomes

Key Takeaways for the Future of Digital Achievement
• Adapt your digital workplace better to workers’ full range of needs
• Create a more sustainable performance management process based on OKRs
• Design OKRs for the core tasks that sustain workers and the business
• Use tools and technologies that better integrate the employee experience
• Use workplace/talent analytics to capture OKR performance data
automatically
• Eliminate performance reviews and create real-time OKRs dashboards
• Use OKR measures broadly across the company to transform performance

The Future of Digitally Enabled Human Achievement Keynote by Dion Hinchcliffe

The Future of Digitally Enabled Human Achievement Keynote by Dion Hinchcliffe

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