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 Motivate your team
 during scrum?




                      http://en.wikipedia.org/wiki/File:Scrum-1.JPG
Who am I?*

                                                                                                                           Dimitri Honlet (24)
                                                                                                                           Digital Project Manager
                                                                                                                           at



                                                                                                                            tags: scrum master engaged motivated
                                                                                                                                  responsible ambitious music minded


                                                                                                                         lost in:

                                                                                                                                             @twitdimi




* My presentations are inspired by daily problems I’ve experienced myself and intended to help others out there experiencing the same problems. At the same time I’m continiously trying to apply the theory to practice
  and these presentations are helpful tools to help me realize this for myself.
WHAT’S THE

PROBLEM
EXPERIENCED?
“   As a Professional Scrum Master,
    I’m trying to implement agile in
    our development department...
what’s the problem experienced?




                                  to most of our developers, this way of
                                                        working is new




                                                        http://www.flickr.com/photos/slworking/4505410597/
what’s the problem experienced?




as they’re used to their old work
environment, sometimes it’s hard to
encourage them for this new way of working

                                             http://www.flickr.com/photos/a1ex/3316800986
WHAT ARE THE

SYMPTOMS?
what are the symptoms?




                         the daily stand-up is a window into
                            the motivation level of the team




                                          http://www.flickr.com/photos/barbro2009/5649912571/
what are the symptoms?



                              motivated teams                               unmotivated teams



                         noisy                   c om p le x
                                                                            b o re d o m



                                                                                                                  o
                                                                                             im p at ie n c e t
                             ch ao tic                                                             e nd
                                                         t io n
                                             i nf or m a
                                                    r ich


                                  humo r                                                    on ly paying
                                                                  in div idu a ls            at te nt ion
                                                                   re p o rt ing           wh en it’s yo ur
                                                                                                tu rn
                         bei ng in it        intensity
                         togeth er




                                           motivation in daily stand-ups




                                                                                                              http://nanhaogroup.en.made-in-china.com
what are the symptoms?




other symptoms?
                                                                         not writing down every task



                                                    difficult to make
                          thinking planning poker    them stand up
                            is a waste of time




                                                                        feeling not committed to
                                                                              the sprint goal


                                   s
                 ferent user storie
  wo rking on dif es they should
      than the on



                                                                            http://www.flickr.com/photos/klean-dk/5534136179/
WHY DO DEVELOPERS


RESIST
SCRUM?
why do developers resist Scrum?




                                           1
                             They like the status quo


                                           2
                                  They don’t like Scrum
why do developers resist Scrum?                                          diehards saboteurs   followers   skeptics




                            Active
                                      Diehards                     Saboteurs
          How they resist

                            Passive




                                      Followers                     Skeptics

                                              1                              2

                                      Like the status quo            Don’t like Scrum



                                                       Why they resist
why do developers resist Scrum?        diehards saboteurs         followers         skeptics




                                  diehards
                                                                resist actively

                                                      like the status quo
                                    attempt to prevent the transition

                                  by rallying others to their
                                                              cause




                                                http://www.flickr.com/photos/johotravels/350355712/
why do developers resist Scrum?         diehards saboteurs        followers         skeptics




                                  saboteurs
                                  try to undermine the transition effort
                                         resist from a dislike of Scrum
                                              provide active resistance




                                                  http://www.flickr.com/photos/jblmpao/6756972999/
why do developers resist Scrum?                  diehards saboteurs        followers         skeptics




followers
 need to be shown that Scrum is new status quo
 not enraged by prospect of change
 like the status quo
 resist passively




                                                          http://www.flickr.com/photos/chrismar/3631822931/
why do developers resist Scrum?              diehards saboteurs           followers        skeptics




skeptics
 do not agree with the principles of Scrum
 politely argue against Scrum
 resist passively




                                                  http://www.sxc.hu/pic/l/m/mt/mtbrg/1045180_38459445.jpg
HOW CAN WE


REACT
AT THIS RESISTANCE?
how can we react at this resistance?




                                       Autonomy

                                               “There are three factors that
                                        Mastery influence the instrinsic motivation
                                        Purpose - @DanPink




                                          * Dan Pink




                                                           http://innovatorsnetwork.wordpress.com/2008/12/02/daniel-pinks-video/
1   Autonomy
1   Autonomy
                             rum?
    how’s this possible in Sc
how can we react at this resistance?           autonomy           mastery         purpose




Scrum Master emboldens
the team to take
ownership




                                       ... but creates an environment
                                                where it’s safe to fail



                                         http://www.flickr.com/photos/snapeverything/3356082428/
how can we react at this resistance?                         autonomy        mastery         purpose




                                             Scrum Master shifts layers of
                                       management responsibility to the team

                                                              http://www.flickr.com/photos/junnn/4690183182/
how can we react at this resistance?                                             autonomy    mastery   purpose




                                            coaching the team to higher levels of autonomy

           MANAGEMENT

                                                        more motivation



                                                             greater
                                 autonomy


                                                           performance


                                                              better
                                                              result


                 TEAM
                                                                                                  goal?
2   Mastery
2   Mastery
                              rum?
     how’s this possible in Sc
how can we react at this resistance?   autonomy         mastery          purpose




we like to get better
at stuff...




                                       http://www.flickr.com/photos/racoles/5205915102/
how can we react at this resistance?                                           autonomy         mastery        purpose




                                         Learn them
                                                     ho
                                            better at S w to get
                                                       crum




                                                      ill
                           Show them how Scrum w
                                                      g
                            contribute to them gettin
                                better at their job



                                                              ... a good Scrum Master can
                                                                  make this happen as well

                                                                        http://www.flickr.com/photos/49554039@N06/5912366137/
how can we react at this resistance?                autonomy         mastery          purpose




Try to reach that point where a team is using the
Scrum artifacts automatically as a tool that
helps them to keep structure in their work


                                                    http://www.flickr.com/photos/armanto/6008129878/
3   Purpose
3   Purpose
                              rum?
     how’s this possible in Sc
how can we react at this resistance?                          autonomy    mastery          purpose




                                       define a clear sprint goal
                                       Sprint goals are a thankful instrument
                                                 in Scrum to create purpose




                                                                     http://www.cooperationalexcellence.nl
“   Scrum is not just standing up
    and burning down!
“   Scrum is not just standing up
    and burning down!

                     you’ve got
                      what the
                                  to expla
                                  purpo se is of S
                                                     team
                                           in to the um
                                                    cr
how can we react at this resistance?                                                         autonomy        mastery          purpose




                              We’re going to estimate
                              these user stories
                                                                                                explain why...
                                       Why? I hate doing estimates                                                  estimation

                                           Do you have a better way
                                           of letting the client know
                                           how long this project is
                                           going to take? Without
                                           this we can’t get the
                                           budget approved and
                                           nobody gets paid.


               Scrum Master                               Hmm.. no


                                          So if we do this estimate we’ll have our
                                          complete scope, total guess, estimated                      Developer
                                          timeline based on a bunch of stuff we know
                                          will change - but at least it is something.   Ok




                                                                                             http://www.flickr.com/photos/piaser/3203918924/
how can we react at this resistance?                                 autonomy          mastery          purpose




                                                                           explain why...
                                                                                                war room

                                       It’s the easiest way to see
                                       everyone related to the
                                       project in one room..




                                                                     http://www.flickr.com/photos/ceardach/4549971486/
You can’t force change on people.




            instead




                               show them how the future might be and
                                  help them participate in creating it


                                                              http://thenewscifi.com
not like this...




                   dilbert.com
how can we react at this resistance?                autonomy        mastery          purpose




purpose does also mean...
   1    believe in what you build

   2    convince the team of the value
        of the product they’re building


                                         their
                          and be open to rove the
                                   to imp
                      su ggestions ven more
                           product e




                                                     http://www.flickr.com/photos/tinou/2174030311/
how can we react at this resistance?                          autonomy        mastery          purpose




                                                  ut
                                       And last b
                                        not least




                                                  purpose is a consequence
                                                   of people coming to their
                                                          own conclusions
                                                                http://www.flickr.com/photos/tinou/880453227/
Buy-in people           Enroll people
             in the process      in the process




thinking approach                           thinking approach




              Command &         Collaborative &
                control          cooperative



                                             there are
                              two thinking approaches
Buy-in people                            Enroll people
             in the process                       in the process




thinking approach                                            thinking approach




              Command &                          Collaborative &
                control                           cooperative
                                          ig
                              there’s a b
                                mind shift e
                                         es
                              between th

                                                              there are
                                               two thinking approaches
how can we react at this resistance?                                autonomy      mastery           purpose

                                                                   you ar
                                                                         e simp
                                                                                ly         an advi
                                                                                                   sor




                                       they
                                              are
                                                    in c
                                                         ontr
                                                              ol




                                               you need to become a part of the
                                              team and get them to see you as a
                                                servant rather than a controller

                                                                               http://www.flickr.com/photos/nidhug/
how can we react at this resistance?                             autonomy       mastery          purpose




                                                                         TELLING
                                                           rom
                                                   ferent f           them what to
                                            ay dif
LETTING                                is w
                                                                               do
them come to their
own conclusions
                                                                   http://www.flickr.com/photos/spigoo/2099231/
CONCLUSION
Resistance will be inevitable...




                                   http://www.flickr.com/photos/tinou/453530668/
...it’s a signal that something
is wrong...




                                  http://www.flickr.com/photos/wwarby/2460655511/
find out what the
       trouble is




          http://www.amctv.com
do not create an atmosphere
of us against them...
                                             sition
                         ling th at the tran
             create a fee um is inevitable
                   to Scr




                                                      http://www.flickr.com/photos/tracx/5872376727
“   Resistance is futile. - @theBorg



                                       http://isisrushdan.blogspot.com/2011/08/star-trek-blogest.html
stay aware of the feelings and
reactions of the employees

                                 http://www.flickr.com/photos/ahdchild/5589363340/
“   when an employee resists, an
    effective leader looks at the
    employee not as a problem to be
    solved but as a person to be
    understood. - @NigelNicolson
Thanks!
Sources:
http://www.infoq.com

http://www.scrumalliance.org

http://www.mountaingoatsoftware.com

http://blog.agilegamedevelopment.com

http://www.quora.com

http://chrismcspiritt.com




lost in:

                @twitdimi

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How to motivate your team during Scrum?

  • 1. how to Motivate your team during scrum? http://en.wikipedia.org/wiki/File:Scrum-1.JPG
  • 2. Who am I?* Dimitri Honlet (24) Digital Project Manager at tags: scrum master engaged motivated responsible ambitious music minded lost in: @twitdimi * My presentations are inspired by daily problems I’ve experienced myself and intended to help others out there experiencing the same problems. At the same time I’m continiously trying to apply the theory to practice and these presentations are helpful tools to help me realize this for myself.
  • 4. As a Professional Scrum Master, I’m trying to implement agile in our development department...
  • 5. what’s the problem experienced? to most of our developers, this way of working is new http://www.flickr.com/photos/slworking/4505410597/
  • 6. what’s the problem experienced? as they’re used to their old work environment, sometimes it’s hard to encourage them for this new way of working http://www.flickr.com/photos/a1ex/3316800986
  • 8. what are the symptoms? the daily stand-up is a window into the motivation level of the team http://www.flickr.com/photos/barbro2009/5649912571/
  • 9. what are the symptoms? motivated teams unmotivated teams noisy c om p le x b o re d o m o im p at ie n c e t ch ao tic e nd t io n i nf or m a r ich humo r on ly paying in div idu a ls at te nt ion re p o rt ing wh en it’s yo ur tu rn bei ng in it intensity togeth er motivation in daily stand-ups http://nanhaogroup.en.made-in-china.com
  • 10. what are the symptoms? other symptoms? not writing down every task difficult to make thinking planning poker them stand up is a waste of time feeling not committed to the sprint goal s ferent user storie wo rking on dif es they should than the on http://www.flickr.com/photos/klean-dk/5534136179/
  • 12. why do developers resist Scrum? 1 They like the status quo 2 They don’t like Scrum
  • 13. why do developers resist Scrum? diehards saboteurs followers skeptics Active Diehards Saboteurs How they resist Passive Followers Skeptics 1 2 Like the status quo Don’t like Scrum Why they resist
  • 14. why do developers resist Scrum? diehards saboteurs followers skeptics diehards resist actively like the status quo attempt to prevent the transition by rallying others to their cause http://www.flickr.com/photos/johotravels/350355712/
  • 15. why do developers resist Scrum? diehards saboteurs followers skeptics saboteurs try to undermine the transition effort resist from a dislike of Scrum provide active resistance http://www.flickr.com/photos/jblmpao/6756972999/
  • 16. why do developers resist Scrum? diehards saboteurs followers skeptics followers need to be shown that Scrum is new status quo not enraged by prospect of change like the status quo resist passively http://www.flickr.com/photos/chrismar/3631822931/
  • 17. why do developers resist Scrum? diehards saboteurs followers skeptics skeptics do not agree with the principles of Scrum politely argue against Scrum resist passively http://www.sxc.hu/pic/l/m/mt/mtbrg/1045180_38459445.jpg
  • 18. HOW CAN WE REACT AT THIS RESISTANCE?
  • 19. how can we react at this resistance? Autonomy “There are three factors that Mastery influence the instrinsic motivation Purpose - @DanPink * Dan Pink http://innovatorsnetwork.wordpress.com/2008/12/02/daniel-pinks-video/
  • 20. 1 Autonomy
  • 21. 1 Autonomy rum? how’s this possible in Sc
  • 22. how can we react at this resistance? autonomy mastery purpose Scrum Master emboldens the team to take ownership ... but creates an environment where it’s safe to fail http://www.flickr.com/photos/snapeverything/3356082428/
  • 23. how can we react at this resistance? autonomy mastery purpose Scrum Master shifts layers of management responsibility to the team http://www.flickr.com/photos/junnn/4690183182/
  • 24. how can we react at this resistance? autonomy mastery purpose coaching the team to higher levels of autonomy MANAGEMENT more motivation greater autonomy performance better result TEAM goal?
  • 25. 2 Mastery
  • 26. 2 Mastery rum? how’s this possible in Sc
  • 27. how can we react at this resistance? autonomy mastery purpose we like to get better at stuff... http://www.flickr.com/photos/racoles/5205915102/
  • 28. how can we react at this resistance? autonomy mastery purpose Learn them ho better at S w to get crum ill Show them how Scrum w g contribute to them gettin better at their job ... a good Scrum Master can make this happen as well http://www.flickr.com/photos/49554039@N06/5912366137/
  • 29. how can we react at this resistance? autonomy mastery purpose Try to reach that point where a team is using the Scrum artifacts automatically as a tool that helps them to keep structure in their work http://www.flickr.com/photos/armanto/6008129878/
  • 30. 3 Purpose
  • 31. 3 Purpose rum? how’s this possible in Sc
  • 32. how can we react at this resistance? autonomy mastery purpose define a clear sprint goal Sprint goals are a thankful instrument in Scrum to create purpose http://www.cooperationalexcellence.nl
  • 33. Scrum is not just standing up and burning down!
  • 34. Scrum is not just standing up and burning down! you’ve got what the to expla purpo se is of S team in to the um cr
  • 35. how can we react at this resistance? autonomy mastery purpose We’re going to estimate these user stories explain why... Why? I hate doing estimates estimation Do you have a better way of letting the client know how long this project is going to take? Without this we can’t get the budget approved and nobody gets paid. Scrum Master Hmm.. no So if we do this estimate we’ll have our complete scope, total guess, estimated Developer timeline based on a bunch of stuff we know will change - but at least it is something. Ok http://www.flickr.com/photos/piaser/3203918924/
  • 36. how can we react at this resistance? autonomy mastery purpose explain why... war room It’s the easiest way to see everyone related to the project in one room.. http://www.flickr.com/photos/ceardach/4549971486/
  • 37. You can’t force change on people. instead show them how the future might be and help them participate in creating it http://thenewscifi.com
  • 38. not like this... dilbert.com
  • 39. how can we react at this resistance? autonomy mastery purpose purpose does also mean... 1 believe in what you build 2 convince the team of the value of the product they’re building their and be open to rove the to imp su ggestions ven more product e http://www.flickr.com/photos/tinou/2174030311/
  • 40. how can we react at this resistance? autonomy mastery purpose ut And last b not least purpose is a consequence of people coming to their own conclusions http://www.flickr.com/photos/tinou/880453227/
  • 41. Buy-in people Enroll people in the process in the process thinking approach thinking approach Command & Collaborative & control cooperative there are two thinking approaches
  • 42. Buy-in people Enroll people in the process in the process thinking approach thinking approach Command & Collaborative & control cooperative ig there’s a b mind shift e es between th there are two thinking approaches
  • 43. how can we react at this resistance? autonomy mastery purpose you ar e simp ly an advi sor they are in c ontr ol you need to become a part of the team and get them to see you as a servant rather than a controller http://www.flickr.com/photos/nidhug/
  • 44. how can we react at this resistance? autonomy mastery purpose TELLING rom ferent f them what to ay dif LETTING is w do them come to their own conclusions http://www.flickr.com/photos/spigoo/2099231/
  • 46. Resistance will be inevitable... http://www.flickr.com/photos/tinou/453530668/
  • 47. ...it’s a signal that something is wrong... http://www.flickr.com/photos/wwarby/2460655511/
  • 48. find out what the trouble is http://www.amctv.com
  • 49. do not create an atmosphere of us against them... sition ling th at the tran create a fee um is inevitable to Scr http://www.flickr.com/photos/tracx/5872376727
  • 50. Resistance is futile. - @theBorg http://isisrushdan.blogspot.com/2011/08/star-trek-blogest.html
  • 51. stay aware of the feelings and reactions of the employees http://www.flickr.com/photos/ahdchild/5589363340/
  • 52. when an employee resists, an effective leader looks at the employee not as a problem to be solved but as a person to be understood. - @NigelNicolson