1. PresentationonSummer Training Project SAR UTHA KE JIYO Presented By Dimple Mittal MBA- 2A

3. HDFC-SLIC

4. Organizational Chart

5. SWOT Analysis

6. Financial Analysis

7. Introduction to the project

8. Research Methodology

9. Data Interpretation

10. Findings

11. Suggestions

16. Assisted more than 3.4 million families own a home.

18. Established in year 1825.

19. Headquarter in Edinburgh and operating internationally.

24. Innovation

25. Customer Centric

26. People Care “One for all and all for one”

27. Team Work

30. Sales Department

31. Human Resource Department

32. Administration Department

36. INTRODUCTION TO THE PROJECT

38. Claim Expense

39. Claim Adjuster

41. Insurance Claim Process

42. Claim Reporting

43. Claim Reporting Receipt

44. Claim Assessment

45. Claim Complaint and Dispute

46. Types of Claims

47. Death Claim

48. Disability claim

49. Maturity Claim

51. Role of agent in claims settlement

52. Role of Surveyors and assessor in claim settlement

54. Objectives

58. Time has played a biggest constraint that the research could not be carried out comprehensively as the duration of the study was only 6 - 8 weeks

59. A maturity claim is not considered in research because company has not yet covered its 10 year.

60. Analysis of claim is done only for the HDFC SLIC.

61. Study is conducted through telephonic interview. So respondents may be biased.

62. Data Analysis and Interpretation

63. To study the problem faced by the customer regarding claim settlement procedure

64. Fig 4.5 Received relevant information regarding Claim Settlement N=60

65. Fig 4.6 Difficulties Faced N=60

66. Fig 4.6 (a) Type of Difficulty N=11

67. To study the Satisfaction Level of Customer Regarding Claim Settlement

68. Fig 4.12Satisfaction regarding claim settlement N=60

69. Fig 4.13 Re-purchase the policy N=60

71. The main problems regarding the claim settlement are documentation and non-co-operation of agents.

72. Customers are neutral regarding the time period for settlement of claim. There is a need to improve the satisfaction of the customers regarding time period.

73. Customers are satisfied with the employee behaviour and co-operation they have received from the company which clearly projects that company values their customer.

75. The documentation process should be simple.

76. Time period for settlement of claim should be decreased.

77. Company should give their customers proper updates about their claim status.

79. Life insurance service sector is highly growing finance sector.