Empowering citizens to turn them into co-creatorsof demand-driven public services. CO-CREATION methodology, supporting platform and tools. Ecosystem of co-created artefacts. Open Government enablling

1. 1
Empowering citizens to turn them into co-creators
of demand-driven public services
CyberParks Finals – “CO-CREATION, Big Data and the future of digitally enhanced public
spaces”, Zentrum für Kunst und Urbanistik (ZK/U), Berlin, Germany, 12th April 2018
Dr. Diego López-de-Ipiña González-de-Artaza
dipina@deusto.es
http://paginaspersonales.deusto.es/dipina
http://www.morelab.deusto.es

2. 2
What is a Smart City?
A smart city is an innovative and sustainable place
that uses information and communication
technologies and other means to improve quality of
life, efficiency of urban operation and services, and
competitiveness, while ensuring that it meets the
needs of present and future generations with respect
to economic, social and environmental aspects

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A Smart a City must be Participative
• Not enough with the traditional resource efficiency
approach of Smart City initiatives
• “City appeal and dynamicity” will be key to attract and
retain citizens, companies and tourists
• Only possible by user-driven and centric innovation:
– The citizen should be heard, EMPOWERED!
» Urban apps to enhance the experience and interactions of the
citizen, by taking advantage of the city infrastructure
– The information generated by cities and citizens must be linked
and processed
» How do we correlate and exploit such humongous data for all
stakeholders’ benefit?
• Demand for Big (Linked) Data for enabling Urban Analytics!!!

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Urban Intelligence = Machine +
Human Intelligence
• Broad Data aggregates data from heterogeneous sources:
– Open Government Data repositories
– User-supplied data through social networks or apps
– Public private sector data or
– End-user private data
• Data Analytics/Machine Learning allows for:
– Leveraging digital traces left by citizens in their daily interactions with
the city to gain insights
– Progress from Open City Data to Open Data Knowledge
• Energy saving, improve health monitoring, optimized transport system,
filtering and recommendation of contents and services
• Collaborative Open Government: combination of technology and
participation of different agents and sectors of society in government

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Open Government Principles

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Why WeLive?
Current public services are built following an administration-
centric approach which results into a low usage of those services.
PAs are facing key socioeconomic challenges such as
demographic change, employment, mobility, environment… plus
the squeeze on public finances
Citizens expectations in terms of burden reduction, efficiency and
personalisation are growing…
Cities and territories should be transformed into hubs of welfare,
innovation and economic growth giving place to Smarter Cities or
territories.

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Why current ICT support is not enough?
Beyond Open Data Government Portals
CITIZENS have
NO SKILLS or TOOLS to
utilize COMPLEX DATA
LOW BENEFITS
from OPEN DATA
published by CITIES

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WeLive Project Aim
WeLive provides tools and a methodology to promote CO-
CREATION where data publishers, citizens and developers
can meet each other and CO-DESIGN and CO-EXPLOIT
personalized and sustainable public services for real needs
and actively take part in the value-chain of a municipality
or a territory
Citizens CompaniesP. Administration

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WeLive approach
Stakeholder Collaboration + Public-private Partnership →
IDEAS >> APPLICATIONS >> MARKETPLACE
WeLive offers tools to transform the needs into ideas
Tools to select the best Ideas and create the B. Blocks
A way to compose the
Building Blocks into mass
market Applications which
can be exploited through the
marketplace
1
2
3

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WeLive Video

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WeLive CO-CREATION Approach
• In WeLive, a two-phase CO-CREATION approach is accomplished:
– Diverse stakeholders participate in distinct collaborative activities and
events (CO-CREATION ACTIVITIES)
– The whole process is assisted by https://dev.welive.eu/ PLATFORM
– NEEDs are mapped into IDEAS which are realized into ARTEFACTS: Mobile
or Web Urban Apps

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CO-CREATION assets in WeLive
The methodological approach is based on four main concepts:
an emerging or existing NEED that a citizen submits to
the PA.
an open CHALLENGE call launched by the PA to involve
the users to participate to solve the reported need.
a possible solution IDEA proposed by a stakeholder to
solve a pending need or to participate to a challenge.
ARTEFACT: useful web service (Building Block), open
data or web/mobile app published addressing the
challenge to be consumed by the users
Resource /
Artefact
WeLive platform
Need
Challenge
Idea

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WeLive CO-CREATION support
Infrastructure

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WeLive CO-CREATION Process, where CO-
DESIGN = CO-IDEATION + CO-IMPLEMENTATION
Ideation Board:
Collaborative tool to
map NEEDS into
CHALLENGES giving
place to IDEAS
CO-IDEATION
Council CHALLENGES +
Stakeholders’ NEEDs and
comments
Refined Selected IDEAS

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CO-IDEATION can not
be only techology
driven, supported by
Game Designs,
questionnaries, focus
groups
WeLive CO-CREATION Process, where CO-
DESIGN = CO-IDEATION + CO-IMPLEMENTATION

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WeLive CO-CREATION Process, where CO-
DESIGN = CO-IDEATION + CO-IMPLEMENTATION
CO-
IMPLEMENTATION
Artefacts Available in Service
Catalogue(BBs, mashups,
datasets) + Ideas specification
from Ideation Board
New Artefacts (BBs (Mashups),
datasets, Apps + Mockups)
published in Services Catalogue
Service Composer:
Facilitates creation
of mash-ups (BBs)
WeLive RESTful API &
Developer’s documentation:
Programming API to access
WeLive capabilities

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CO-IMPLEMENTATION
requires good
documentation,
support, dynamization
events (hackathons)
WeLive CO-CREATION Process, where CO-
DESIGN = CO-IDEATION + CO-IMPLEMENTATION

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WeLive CO-CREATION Process: CO-
EXPLOITATION
CO-
EXPLOITATION:
CO-
MAINTENANCE
+ CO-BUSINESS
Artefacts published in Services
Catalogue + Analytics
dashboard indicators & User
feedback
Revenues for co-creators +
Cloud Providers & Platform
Manager fees + PA better public
service to citizenship
Analytics Dashboard:
Review impact of
WeLive CO-
CREATION and assets
Service Catalogue & CNS
Marketplace: Browse, select &
choose, use, install WeLive
artefacts

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WeLive CO-CREATION Process: CO-
EXPLOITATION

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Illustrating CO-DESIGN: CO-IDEATION and
binding after CO-IMPLEMENTATION
Challenge
Launch
Ideas
Contest
Idea
Formulation
Selection
Binding
with
artefacts

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Illustrating CO-CREATION: CO-IMPLEMENTATION (CO-
DESIGN) followed by publication (CO-EXPLOITATION)
Select datasets &
BBs
Generate
datasets &
BBs
Create app
Bind BBs and
datasets to
app
Publish app

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BIG KLUB app (I)
Challenge:
New services for entrepreneurs
9 new ideas
7 ideas accepted
1 idea developed
CO-MAINTENANCE session

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BIG KLUB app (II)
Main features:
Register for events
Search for contacts
Obtain feedback from attendees
Full management web for admins
Refinements:
Insert event notifications
Apply Bilbao Ekintza’s look and feel
Publish for IOS
Include more company types
Why it has been a success case:
Full application of the CO-CREATION process
Fluid interaction with different stakeholders
Covers a real need for Bilbao Ekintza
Use of several WeLive BB (5)

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Exemplary participation and collaboration
dynamics used
Game Design Session
Gamified sessions
CO-IDEATION
CO-IMPLEMENTATION & CO-MAINTENANCE
Session where a set of basic elements and characters are
presented, based on them new services & apps concepts
are identified, voted and selected
Session where new co-created services & apps are
publicly presented and stakeholders discover, comment
and provide feedback to enhance them as result of using
them whilst having fun

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Game Design Session Elements
Game board Challenges
Data resources Users Utilities (BBs)

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WeLive makes it EASY and FEASIBLE to
CO-CREATE Open Data Applications
Innovators
Data
Publishers
Application
Developers
Building Block
Developers
Platform
Provider
Citizens
NEEDS
CO-CREATION TEAM
easy-to-use
mobile app
SOLUTION

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CO-BUSINESS Model
The WeLive Platform Provider contributes to services by providing the CO-CREATION
platform and/or hosting services, and therefore receives a share of possible application
revenue.

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WeLive CO-CREATION Funnel
Is it worth of implementing?
Is it worth of maintaining?
Enough business potential?
CO-IDEATION
CO-IMPLEMENTATION
CO-MAINTENANCE
CO-BUSINESS
Needs & Opportunities
PROFIT & SUSTAINABILITY
Profit from CO-BUSINESS
justifies the effort used in
CO-IMPLEMENTATION and
fuels CO-MAINTENANCE
which ensures long-term
SUSTAINABILITY

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Full CO-CREATION Lifecycle
Support
CO-BUSINESSCO-MAINTENANCECO-IMPLEMENTATIONCO-IDEATION
WeLive Platform
WeLive Hosting Environments
CO-DESIGN
The core WeLive Platform supports the first phases
of the CO-CREATION lifecycle by giving tools for
innovating and implementing services together
CO-EXPLOITATION
WeLive Hosting Environments support CO-
MAINTENANCE of co-created services. Preliminary CO-
BUSINESS support has been implemented into the CNS
Marketplace
CO-CREATION
CO-CREATION of SUSTAINABLE services requires
support for both CO-DESIGN and CO-
EXPLOITATION

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70 BBs
452 Datasets
– Bilbao (168),
Helsinki (50), Trento
(201) & Novi Sad (33)
40 Apps –
21 in Google Play & 8
with Service Composer
Exploitable Asset Ecosystem and Open
Source platform produced by WeLive

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WeLive: Open Government CO-CREATION
Enabling Infrastructure & methodology
PARTICIPATION
• Goes beyond CO-IDEATION enabling also
participation in whole CO-CREATION
• Inclusive interfaces: Multilingual interfaces;
Wizard to post new ideas; Drag and drop
interface to enable non-programmers to
assemble simple apps
ACCOUNTABILITY
• Allows tracing journey from NEEDs to IDEAS
into APPs composed of DATASETS and BUILDING
BLOCKS
• Analytics dashboard enables to understand
impact of platform and apps
• Integration with CNS Marketplace enables
artefacts business model
COLLABORATION
• Marketplace to foster public/private
partnerships & CDV component enables to
reuse personal data across apps
• User & programming interfaces for different
stakeholders, i.e. civil servants, citizens, SMEs,
entrepreneurs/developers collaboration
• Novel collaboration techniques to foster CO-
CREATION: Game Design and Gamified User
Evaluations
TRANSPARENCY
• Goes beyond Open Data portals
• User-generated data is also allowed to
complement public open data
• From raw datasets into well-document easy to
consumed micro-services, i.e. BB concept

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Conclusion
• We need sustainable cities and territories which are inclusive,
participative, sensitive to the needs of citizens
• Technologies are PART OF solution to do more with less
– taking advantage of all the information that is already available
– transforming knowledge
– democratizing its access and usage
– protecting and regulating its usage, and
– easing decision making among different actors
• Users are the OTHER PART, must be included/empowered
only way to progress towards Smarter Cities where citizens’
real needs are met

33. 33
Empowering citizens to turn them into co-creators
of demand-driven public services
CyberParks Finals – “CO-CREATION, Big Data and the future of digitally enhanced public
spaces”, Zentrum für Kunst und Urbanistik (ZK/U), Berlin, Germany, 12th April 2018
Dr. Diego López-de-Ipiña González-de-Artaza
dipina@deusto.es
http://paginaspersonales.deusto.es/dipina
http://www.morelab.deusto.es