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Griefing: Wrestling with trouble-makers in an international online learning community

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Presented at the Peace as Global Language Conference 2013 in Kobe, Japan.

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Griefing: Wrestling with trouble-makers in an international online learning community

  1. 1. HOW DISRUPTIVE CAN A STUDENT GET?
  2. 2. HOW DISRUPTIVE CAN ONE GET AT HANAMI?
  3. 3. HOW DISRUPTIVE CAN ONE BE ONLINE?
  4. 4. CYPRIS CHAT: AN SL-EFL COMMUNITY
  5. 5. Classes Activities Chat Games Music events Field trips Cultural events Founded in 2008 Based in Japan International 500+ members Daily events Focus “Voice” Apolitical A NOT-FOR-PROFIT ENGLISH “PARK”
  6. 6. Observation Interviews Field notes Facebook logs Volunteer work MY ROLE AS RESIDENT RESEARCHER
  7. 7. WHAT IS GRIEFING? “(I) ntentional harassment of other players . . . Which utilizes aspects of the game structure or physics in unintended ways to cause distress for other players’ (Warner & Raiter, 2005, p. 47)
  8. 8. 1) Not physical 2) Not always related to real identity 3) Distinct from “cyberbullying” (Smith et al., 2008) WHAT IT ISN’T
  9. 9. 1) Block 2) Ban 3) Report 4) Log out 5) Log in with new avatar (Chesney, T., et al, 2009) VICTIM OPTIONS
  10. 10. “THE BIG SIX” KINDS OF GRIEFING IN SL 1 Intolerance; this is defined as actions that marginalize, belittle or defame individuals or groups. 2 Harassment; examples are communicating or behaving in a manner which is offensively coarse, intimidating or threatening, making unwelcome sexual advances. 3 Assault; this is the equivalent of First Life physical abuse and in-world, it means to push a resident. 4 Disclosure; this is perhaps seen as the most serious and refers to disclosing information about a user (such as their First Life name or First Life location). 5 Indecency; this could be swearing, nudity or the depiction of sex or violence in a so-called ‘PG zone’. 6 Disturbing the peace; examples include repeated transmission of undesired advertising content, the use of repetitive sounds, or other objects that intentionally slow server performance. (http://secondlife.com/corporate/cs.php )
  11. 11. 1. Three complaints 2. Warning 3. Ban 4. A new avatar equals a fresh start GRIEFING RULES BEFORE JASON
  12. 12. JANUARY 2013: JASON AND DEMURE
  13. 13. MARCH 2013: JASON ATTACKS Sexual harassment Harassment based on nationality and religion Confusing new or low proficiency learners with disinformation Spamming people through IMs (instant messaging) during class Light object attacks that crash member computers Use of multiple ALTs
  14. 14. CYPRIS DEFENSE STRATEGIES Negotiation Avatar age limits set Security HUDs distributed to staff Creation of a head of dedicated “security chief”. Shared intelligence with Virtlantis staff Coordination through Facebook messaging Discussion related to redesign of the sim and members only areas New alt immediately banned on identification as Jason
  15. 15. DORI SWEET
  16. 16. MR. HAMMOND
  17. 17. JEFF HEMA
  18. 18. PROFESSOR MERRYMAN
  19. 19. 1) A determined griefer can find a way. 2) Teach ‘virtual self- defense’ 3) Don’t take it too seriously 4) Make lemonade CONCLUSIONS
  20. 20. REFERENCES Chesney, T., Coyne, I., Logan. B. & Madden, N. (2009). Griefing in virtual worlds: causes, casualties and coping strategies. Information Systems Journal, 19 (6), 525-548. DuQuette, J. (2011). Buckling Down: Initiating an EFL reading circle in a casual online group. The JALT CALL Journal, 7(1), 79-92. Warner, D.E. & Raiter, M. (2005) Social context in Massively-Multiplayer Online Games (MMOGs): ethical questions in shared space. International Review of Information Ethics, 4, 46–52.

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