2. 4 points (dang!)
Collaborative leadership makes
for a tight, efficient organization
(after a while)
Transparency born of
collaboration improves
speed, quality, control
Learning is the core objective
Fear is the barrier
3. If people were perfect, we wouldn‟t
need to collaborate, just clone.
4. Leadership 1.0
Command and control
Divide and conquer
Infallible
5. Leadership 2.0
Drives vision
Transparency
Deep engagement with the team
Constant learning and continual
improvement
9. General James E. Cartwright
- Vice Chairman of the Joint Chiefs
of Staff.
- Blogger
10. “The first thing that came out was „Don‟t post
anything on that blog without clearance from the
commander,‟ ” Cartwright said.
“We had to beat that down.”
11. The next firewall thrown up to Cartwright‟s
blog were responses that came from only
senior staff officers like captains and majors
“giving me only what their commanders
wanted me to hear,” he said.
“I called that the „tethered goat‟ response and
it wasn‟t all that helpful.”
http://www.armscontrolwonk.com
13. How to ask questions
In person
In blogs
In “communities”/shared
workspaces
Acknowledging what you don‟t
know
Acknowledging problems
14. Getting Answers, fostering candor
Eliminate fear
Demonstrate listening
Authenticity and humility
Go looking for trouble
Think about the relative risks of
mistakes versus inaction
15. Eliminating Fear
Respect comes first
Trust follows
Constructive debate is enabled
Be prepared for mistakes
Show recognition that problems
discovered early are
opportunities, not crises
Fail fast, fail small
18. How do we unify focus &leverage
effort?
across resources who have
wildly divergent
experience, capabilities and
perspectives
19. so that the right
expertise, information and action
are at the right place at the right
time
for the right people
20. And teams can organize around
goals,
track progress,
learn and innovate
Get good at “Adaptive Work” vs.
“Technical Work”
Ronald Heifetz
21. Collaboration means different
things….
Creative
Coordination toward specific
objectives
Connective
Ensuring like finds like
Compounding
Ensuring Present finds Past
22. What do we need from our
technology?
Capture Connections
Connections People to People
Content People to content
Evolution Content to Content
Contribution
Discovery
Active
Passive
23. Social Media
Supports teambuilding
Enables action
Reduces cycle times
Captures both explicit and tacit
knowledge
Eliminates barriers of
time, location, rank and bureaucracy
24. More specifically
Shared Workspaces
Notification
User Profiles
Search
25. But we have rules, standards, and
regulations….
26. Challenges for leadership
Control
Convergent vs. Divergent activity
Maybe this isn‟t about control, but
about vision and process…
Compliance
Consistency
27. What is Control?
Coordination of Activity
Standards, consistency and compliance
Traceability
Problem identification and resolution
Quick, informed decision-making
Everyone scouting for relevant data
Training on the fly
Situational awareness
29. Transparency begets control…
The workers understand the leadership‟s needs
The Executive team understands what‟s happening.
Coordination of Activity
Standards, consistency and Situational awareness
compliance
Usable software
Traceability
Problem identification and resolution Responsive, sensible process
Quick, informed decision-making Social Media records work
Everyone scouting for relevant data
Your workforce is a
Training on the fly highly connected network
Situational awareness
30. North Korea detains 2
American journalists
updated 12:23 a.m. EDT, Fri March
20, 2009
WASHINGTON (CNN) -- Two U.S.
journalists have been taken into
custody, apparently by North Korean
border guards, in the area of the Tumen
River marking the border between North
Korea and China, the U.S. State
department said.
31. So what about process?
The purpose of process is to
ensure best practices are used
Bad processes breed
workarounds and/or resentment
Effective processes adapt
Goal: process embodies
learning, which comes from
collaboration
32. Its not the wisdom of crow
– it‟s the aggregated wisd
individuals.
33. a collaborative team
Shared sense of mission
Mutual respect
Trust
Commitment to continual
improvement
34. Who‟s your team
Functional
Stakeholders
Organization
Community
35. How does this increase
productivity?
Work-force engagement
$ Compounding Knowledge
And capability
Improvement is continual and
part of the process itself
36. Head: how they connect with their company‟s
goals and values.
Hand: willingness to put in a great deal of extra
effort.
Heart: the emotional connection between
employee and employer - pride
37.
38. Cultural Norms
Prevailing Collaborative
Knowledge is power Sharing is power
I need to be perfect We need to be perfect
Expertise Learning
I‟m on my own I‟ve got your back, you‟ve got
mine
We improve each other
39. Three surprises from A-Space
Weak ties are transformative
It‟s the participation of second or third
degree participants that provide the
interest and breakthroughs
Quality is MEASURABLY
improved
It‟s the questions that drive
activity
40. Start Small
Choose something limited:
A meeting
A small project
Treat it like an experiment –
establish learning as a key
obejctive
Use a wiki!
41. Wikigoodness: Capture, focus, organize
Finding the RIGHT
level of organization for
your goal and team.
File sharing – no more
emailing around and
trying to figure out what
the latest version is.
42. Fail Fast
Don‟t over-think, over-plan or over-
engineer it
Make sure its “disposable”
Make sure you have a small clear
goal in mind
So you can see whether it worked
And improve the next round
Don‟t make it personal
Don‟t get discouraged
(No fear)
43. Building Trust
Show respect for the fact that
everyone knows something that
you do not
Acknowledge the good
Acknowledge the bad
Cause they already know
Go looking for trouble
44. 4 points (dang!)
Collaborative leadership makes
for a tight, efficient organization
(after a while)
Transparency born of
collaboration improves
speed, quality, control
Learning is the core objective
Fear is the barrier
45. Thank you so much
Debra LouisonLavoy
dlavoy@opentext.com
AIM: dlouisonlavoy
Twitter: deb_lavoy
Blog: productfour.wordpress.com
Editor's Notes
Social media tools capture little things. These little things are valuable. They contain tacit knowledge. And that knowledge is now accessible.