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Serendipity by Design:

The power of the design studio

Dave Malouf
Principal Designer
@Rackspace Experience Design
!

@daveixd
Serendipity
Happy Accidents
Are you ready?
A Story
Serendipity
Serendipity
BY DESIGN
http://informationr.net/ir/16-3/paper491.html
What is serendipity? A workshop report

Serendipity At Work
http://informationr.net/ir/16-3/paper491.html
What is serendipity? A workshop report

Serendipity At Work
http://informationr.net/ir/16-3/paper491.html
What is serendipity? A workshop report

Serendipity At Work
“Fortune Favors the Prepared Mind”
- Louis Pasteur
Four Parts
Environment

Four Parts
Environment

Practice

Four Parts
Environment

Knowledge

Practice

Four Parts
Environment

Knowledge

Practice

Critique

Four Parts
Environment: Studio
What is a STUDIO?
You tell me.
First. the Artist Studio
The studio is a dynamic
canvass--not a room.
paraphrasing - Robert Fabricant
(VP Design @ frog)
What makes up the studio
physical experience?
Lots of usable wall space
Line of Site
Overhear others
What do you have to bring
into the studio?
Open Mind
Take & Give Criticism
Teach & Learn
Focus & Distraction
Spirit of Exploration
What does the design studio
do for you?
Flow
Collision
Inspiration
It’s personal. What’s yours?
Social
Connection
Comfort/Relaxation
Playful
Pattern Recognition Training
Practice: Craft
What is Craft?
What is Craft?
1) Skill with ONE’S HANDS
2) Objects or Work made BY HAND
3) SKILL in carrying out work
Craft of form making
Craft of tolerances
Craft of motion & line
Craft of tone
Craft of emotion & performance
What is our craft?
Septer 28, 2010
Registration is a simple form
that creates the basic player
account.

CityState iPhone app.
Carrier

12:00 PM

Once registers, the
player can create their
character.
Carrier

Context for the app should be mostly established
outside of the app itself - on the associated websites, iTunes store page, and in other materials.

12:00 PM

Register
Find friends
Email Address

The tutorial/intro video plays. It
should be in the voice of the
game and teach the player how
to use the app.

Twitter
Password

Carrier

Carrier

Stats

The tone of the app should be in character and
within the game world, only breaking the fourth wall
where necessary for successful play.

Address Book

Select your Mandatory
Volunteer Position

Join us

12:00 PM

Facebook

12:00 PM

Friends
Statistics

le

Territories by company

Email Address
30%

60%

10%

Select your employer
[Team name] Score: 91 territories captured

Company Logo
Your Stats

1432 experience points

Lorem ipsum dolor sit amet, consectetur
adipisicing elit, sed do eiusmod tempor
incididunt ut labore et dolore magna
aliqua.

5:32 total working hours

User Name September 22, 2010 9:59am

51 territories captured

Company Logo

What is your name?
Select a home location

displays a login screen

Find friends already gainfully employed

After the tutorial, or if the
players skips the tutorial, they
move into the main game play
screens.

Join the cleanse!

This optional step allows players to add
friends from existoing social networks and

12:00 PM

TrashBoy

If the player already has an account
they login and are taken to the
game play screens.

The Radar is available form every screen and
state of the app by pulling down or tapping on
the Radar Bar. It should slide down with a blind
type animation.

The main game screen is four parts. 1) The

Not registered? We need you!
Sign up to help keep the city clean.

Carrier

Carrier

12:00 PM

User Name

Stats

Friends
Statistics

Carrier

12:00 PM

Global

Stats

Team

12:00 PM

Private

Lorem ipsum dolor sit amet,
consectetur adipisicing elit, sed do
eiusmod tempor incididunt ut labore et
dolore magna aliqua.

Territories by company

Bio. Lorem ipsum dolor sit amet,
consectetur adipisicing elit, sed
do eiusmod tempor incididunt ut
labore et dolore magna aliqua.

TrashBoy
Your territory is being caputured!
Defend it or lose it.

User Name September 22, 2010 9:59am

Ignore
30%

60%

10%

Defend!

Lorem ipsum dolor sit amet,
consectetur adipisicing elit, sed do
eiusmod tempor incididunt ut labore et
dolore magna aliqua.

51 territories captured
Add Friend

Carrier

12

le

September 22, 2010 9:59am

Send Message

12:00 PM

1432 experience points
5:32 total working hours

User Name September 22, 2010 9:59am

[Team name] Score: 91 territories captured
Your Stats

1432 experience points

Lorem ipsum dolor sit amet, consectetur
adipisicing elit, sed do eiusmod tempor
incididunt ut labore et dolore magna
aliqua.

5:32 total working hours

User Name September 22, 2010 9:59am

51 territories captured

12

Lorem ipsum dolor sit amet,
consectetur adipisicing elit, sed do
eiusmod tempor incididunt ut labore et
dolore magna aliqua.
User Name September 22, 2010 9:59am

Lorem ipsum dolor sit amet,
consectetur adipisicing elit, sed do
eiusmod tempor incididunt ut labore et
dolore magna aliqua.
User Name September 22, 2010 9:59am

bile from many places in the app
by tapping on a player’s name.

Game activity alerts pop up over
any screen in the app, or as push
alerts when the player is not in the
app.

Swipe left and right to change the view of the main gameplay screen.

Creative & Visual Thinking
Representationalism
Model Making
Ideate

Evaluate

Creative Thinking - I
- Sketching the User Experience, by Bill Buxton

Creative Thinking - II
Sketch

Prototype

Invitation

Attendance

Suggestion

Description

Question

Answer

Propose

Test

Destructive

Constructive
- Sketching the User Experience, by Bill Buxton

Sketch vs. Prototype
What makes it a sketch?
- Sketching the User Experience, by Bill Buxton

•Fast
•Disposable
•Rough
•Multiplicity
•Understandable
Visual Language
“I actually did the work on
the paper,” [Feynman] said.



“Well,” Weiner said, “the work
was done in your head, but
the record of it is still here.”



“No, it’s not a record, not
really. It’s working. You have
to work on paper and this is
the paper. Okay?”

- Genius, by James Gleick, pp 409
Associative Thinking
Alone or With Others
Visual Language
Ed Emberly Simple
More Visual Languages
More Visual Languages
Knowledge
Our History
Art & Design
Design without art isn’t design.
What is art’s
relationship to design?
So it doesn’t matter whether art is design, or visa versa,
but how does artistic practice make design more valuable.
Modern Design isn’t all Minimalism
Bauhaus & Art Deco
Modern Design isn’t all Minimalism
Bauhaus & Art Deco
Modern Design isn’t all Minimalism
Bauhaus & Art Deco
Our Theory
Foundations
Compare &
Evaluate
Qualify impact
without worrying
about success
Expose vs.
construct
“It was inside the
marble and I freed
it.” -- Michaelangelo
Deconstruct
to
Reconstruct
But to deconstruct
an idea you need to
build it.
Tinkering
!

Exploring
Materials &
Possibilities
Refinement
Analytical selfevaluation
Composition
We compose.
Balance
Brings moments of
relaxation
Contrast
Cause moments of
clear focus & brings
attention.
Negative
Space
There is often more
you can do with
less. (not always)
Scale
Why is he so big?
Materiality
Know the material
you work with.
Critique
Design Object Hierarchy

(of sorts)

• Standards: Gotta follow; interoperability
• Guidelines: Nice to follow; consistency
• Patterns: Shouldn’t ignore; path most worn
• Principles: Your conscience; integrity/
identity
Standards
Guidelines
Patterns
by Christopher Alexander
http://dev.windowsphone.com/en-us/design/principles

Principles
Dieter Ram’s Principles
Good Design:

• Is innovative
• Makes a product useful
• Is aesthetic
• Makes a product understandable
• Is unobtrusive
• Is honest
• Is long-lasting
• Is thorough down to the last detail
• Is environmentally friendly
• Is as little design as possible
What makes good
principles?
• They describe your future
outcome(s)

• Separately they can be for
anyone … but …

• Combined they can only
describe you.

• They are NOT about your
process, or your team’s
ethos.
Where do your
principles come from?
Your design process.
Your Story.
Your Vision.
Your Story is your Vision
Stories evolve
As will your principles from them.
Tell
Act
Experience
Using Principles in
Criticism
All in the delivery
Make them pay up.
Thank you
Final Questions
Use the ISA 13 app to ask me questions!
@daveixd

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