SlideShare a Scribd company logo
1 of 43
Download to read offline
MEASURING ROI OF TRAINING
PRE-AMBLE ,[object Object],[object Object],[object Object]
[object Object]
 
CHARACTERISTICS OF HARD DATA ,[object Object],[object Object],[object Object],[object Object],[object Object]
EXAMPLE OF HARD DATA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
MAJOR CATEGORIES OF HARD DATA Primary Measurements of Improvement “ Hard Data” Output Increases Quality Improvement Time Savings Cost Savings
ACCRA BRICKWORKS EXERCISE What category does  your measure fall in? Output Increases Quality Improvement Time Savings Cost Savings
OUTPUT Units Produced Tons Manufactured Items Assembled Money Collected Items Sold Forms Processed Loans Approved Inventory Turnover Patients Visited Applications Processed Students Graduated Tasks Completed Output Per Hour Productivity Work Backlog Incentive Bonus Shipments New Accounts Generated COSTS Budget Variances Unit Costs Cost By Account Variable Costs Fixed Costs Overhead Cost Operating Costs Number of Cost Reductions Project Cost Savings Accident Costs Program Costs Sales Expense TIME Equipment Downtime Overtime On Time Shipments Time to Project Completion Processing Time Supervisory Time Break in Time for New Employees Learning Time Meeting Schedules Repair Time Efficiency Work Stoppages Order Response Late Reporting Lost Time Days QUALITY Scrap Waste Rejects Error Rates Rework Shortages Product Defects Deviation From Standard Product Failures Inventory Adjustments Time Card Corrections Percent of Tasks Completed Properly Number of Accidents
MAJOR CATEGORIES OF HARD DATA How to calculate Per category Output Increases Quality Improvement Time Savings Cost Savings
Units Cost  Per Unit Before Value After Value Widget Produced R 1 100 R 100 200 R 200 Units Cost  Per Unit Before Total cost After Total Cost Widget Cost R 1 100 R 100 R.5 R 150
Units Cost  Per Unit Before Value After Value Widgets R 1 100 R 100 200 R 200 Units Cost  Per Unit Before Value After Value Hours  Worked for “n” R 50 100 R 5000 50 R 2500
 
CHARACTERISTICS OF SOFT DATA ,[object Object],[object Object],[object Object],[object Object],[object Object]
EXAMPLE OF SOFT DATA ,[object Object],[object Object]
WORK HABITS Absenteeism Tardiness Visits to the Dispensary First Aid Treatments Violations of Safety Rules Number of Communication Break-downs Excessive Breaks Follow-Up WORK CLIMATE/SATISFACTION Number of Grievances Number of Discrimination Charges Employee Complaints Job Satisfaction Employee Turnover Litigation Organization Commitment Employee Loyalty Increased Confidence CUSTOMER SERVICE Customer Complaints Customer Satisfaction Customer Dissatisfaction Customer Impressions Customer Loyalty Customer Retention Customer Value Lost Customers EMPLOYEE DEVELOPMENT/ADVANCEMENT Number of Promotions Number of Pay Increases Number of Learning Programs Attended Requests for Transfer Performance Appraisal Ratings Increases in Job Effectiveness INITIATIVE/INOVATION Implementation of New Ideas Successful Completion of Projects Number of Suggestions Implemented Setting Goals and Objectives New Products and Services Developed New Patents and Copyrights
EXAMPLE OF SOFT DATA Soft Data Related Value Measure Absenteeism Labour unrest Industrial Accident Poor work climate Staff loyalty Customer loyalty Customer complaints
EXAMPLE OF SOFT DATA
EXAMPLE OF SOFT DATA
[object Object]
[object Object]
CALCULATING THE VALUE OF AN IMPROVEMENT ,[object Object],[object Object],[object Object],[object Object]
CONVERTING THE COST OF QUALITY ,[object Object],[object Object],[object Object],[object Object]
CONVERTING EMPLOYEES TIME ,[object Object],[object Object],[object Object],[object Object],[object Object]
Time; Quality; Output Cost per Unit Cost Per Unit Less INCREASE/DECREASE IN EXPENDITURE - IMPACT ON PROFIT Production More
Contribution  to profit Contribution to profit More INCREASE/DECREASE IN EXPENDITURE - IMPACT ON PROFIT Sales Less
USING HISTORICAL COSTS ,[object Object],[object Object]
R 285,000/35 = Cost per complaint Cost of Sexual Harassment Complaint Actual cost  from records Estimated additional  from staff Staff time; Management  time Cost  R 285,000 Total of  35 complaints Legal fee; Settlement cost
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
USING INTERNAL AND EXTERNAL EXPERTS ,[object Object],[object Object]
USING DATA FROM EXTERNAL DATA BASES ,[object Object]
USING PARTICIPANT ESTIMATES ,[object Object]
LINKING WITH OTHER MEASURES ,[object Object]
USING SUPERVISOR/MANAGER ESTIMATES ,[object Object]
USING LEARNING STAFF ESTIMATES ,[object Object]
[object Object]
[object Object]
REASONS FOR DEVELOPING COST DATA ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
TABULATING PROGRAM COSTS ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
MEASURING FINANCIAL PAYOFF
Benefit/Cost Ratio =   Benefits ROI   = Program Benefits Program Costs Net Program Benefit Program Costs Measuring Financial Payoff X 100 1
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Guidelines for Successful Benefit-Cost Analysis
[object Object]

More Related Content

What's hot

Building Successful Rapport
Building Successful RapportBuilding Successful Rapport
Building Successful RapportJose Roda
 
Training material Esskay
Training material Esskay Training material Esskay
Training material Esskay vinit chaudhary
 
Customer service training[1]
Customer service training[1]Customer service training[1]
Customer service training[1]loryn_aquino
 
Train the-trainer-training
Train the-trainer-trainingTrain the-trainer-training
Train the-trainer-trainingDreams Design
 
Client management.ppt
Client management.pptClient management.ppt
Client management.pptAlex de Jong
 
5S Factory English
5S Factory English5S Factory English
5S Factory EnglishRanita Kaur
 
21 Best Practices for Effective Call Quality Monitoring
21 Best Practices for Effective Call Quality Monitoring21 Best Practices for Effective Call Quality Monitoring
21 Best Practices for Effective Call Quality MonitoringTentacle Cloud
 
Business-Communication-June-22-1.docx
Business-Communication-June-22-1.docxBusiness-Communication-June-22-1.docx
Business-Communication-June-22-1.docxsmumbahelp
 
Communication skills
Communication skillsCommunication skills
Communication skillsAsif Rasheed
 
Client relationship management
Client relationship managementClient relationship management
Client relationship managementRajesh Patel
 
Video Conferencing Etiquette—11 Dos and Don'ts
Video Conferencing Etiquette—11 Dos and Don'tsVideo Conferencing Etiquette—11 Dos and Don'ts
Video Conferencing Etiquette—11 Dos and Don'tsINW Solutions
 
Interpersonal Communication
Interpersonal CommunicationInterpersonal Communication
Interpersonal CommunicationRebeca Cortázar
 
Effective Networking and Business Development Skills
Effective Networking and Business Development Skills Effective Networking and Business Development Skills
Effective Networking and Business Development Skills Peter Cosgrove
 
Como ser lembrado de forma positiva em um evento de networking
Como ser lembrado de forma positiva em um evento de networkingComo ser lembrado de forma positiva em um evento de networking
Como ser lembrado de forma positiva em um evento de networkingPamella Botelho
 
Quality Starts with You
Quality Starts with YouQuality Starts with You
Quality Starts with YouTAmer MOustafa
 
Effective on-the-job training (OJT) strategies
Effective on-the-job training (OJT) strategiesEffective on-the-job training (OJT) strategies
Effective on-the-job training (OJT) strategiesCloudMoyo
 
Como falar em publico pode ajudar no crescimento do seu negócio
Como falar em publico pode ajudar no crescimento do seu negócioComo falar em publico pode ajudar no crescimento do seu negócio
Como falar em publico pode ajudar no crescimento do seu negócioPamella Botelho
 

What's hot (20)

Building Successful Rapport
Building Successful RapportBuilding Successful Rapport
Building Successful Rapport
 
Training material Esskay
Training material Esskay Training material Esskay
Training material Esskay
 
Customer service training[1]
Customer service training[1]Customer service training[1]
Customer service training[1]
 
Train the-trainer-training
Train the-trainer-trainingTrain the-trainer-training
Train the-trainer-training
 
Client management.ppt
Client management.pptClient management.ppt
Client management.ppt
 
5S Factory English
5S Factory English5S Factory English
5S Factory English
 
Building Great Work Relationships
Building Great Work RelationshipsBuilding Great Work Relationships
Building Great Work Relationships
 
21 Best Practices for Effective Call Quality Monitoring
21 Best Practices for Effective Call Quality Monitoring21 Best Practices for Effective Call Quality Monitoring
21 Best Practices for Effective Call Quality Monitoring
 
Business-Communication-June-22-1.docx
Business-Communication-June-22-1.docxBusiness-Communication-June-22-1.docx
Business-Communication-June-22-1.docx
 
Communication skills
Communication skillsCommunication skills
Communication skills
 
Client relationship management
Client relationship managementClient relationship management
Client relationship management
 
Customer service training
Customer service trainingCustomer service training
Customer service training
 
Video Conferencing Etiquette—11 Dos and Don'ts
Video Conferencing Etiquette—11 Dos and Don'tsVideo Conferencing Etiquette—11 Dos and Don'ts
Video Conferencing Etiquette—11 Dos and Don'ts
 
Interpersonal Communication
Interpersonal CommunicationInterpersonal Communication
Interpersonal Communication
 
Effective Networking and Business Development Skills
Effective Networking and Business Development Skills Effective Networking and Business Development Skills
Effective Networking and Business Development Skills
 
Exceptional Customer Service Training Course in Lancashire
Exceptional Customer Service Training Course in LancashireExceptional Customer Service Training Course in Lancashire
Exceptional Customer Service Training Course in Lancashire
 
Como ser lembrado de forma positiva em um evento de networking
Como ser lembrado de forma positiva em um evento de networkingComo ser lembrado de forma positiva em um evento de networking
Como ser lembrado de forma positiva em um evento de networking
 
Quality Starts with You
Quality Starts with YouQuality Starts with You
Quality Starts with You
 
Effective on-the-job training (OJT) strategies
Effective on-the-job training (OJT) strategiesEffective on-the-job training (OJT) strategies
Effective on-the-job training (OJT) strategies
 
Como falar em publico pode ajudar no crescimento do seu negócio
Como falar em publico pode ajudar no crescimento do seu negócioComo falar em publico pode ajudar no crescimento do seu negócio
Como falar em publico pode ajudar no crescimento do seu negócio
 

Viewers also liked

Measuring ROI in Training with Case Studies
Measuring ROI in Training with Case StudiesMeasuring ROI in Training with Case Studies
Measuring ROI in Training with Case StudiesShyam Sunder
 
Measuring ROI of Training
Measuring ROI of Training  Measuring ROI of Training
Measuring ROI of Training Yodhia Antariksa
 
ROI Presentation_قياس العائد على الاستثمار
ROI Presentation_قياس العائد على الاستثمارROI Presentation_قياس العائد على الاستثمار
ROI Presentation_قياس العائد على الاستثمارKamal Al-Shihaby
 
Training evaluation
Training evaluationTraining evaluation
Training evaluationdhruvt35
 
Training evaluation
Training evaluationTraining evaluation
Training evaluationNancy Raj
 
Impact of Training and Development Programs on the Efficiencies of the Employ...
Impact of Training and Development Programs on the Efficiencies of the Employ...Impact of Training and Development Programs on the Efficiencies of the Employ...
Impact of Training and Development Programs on the Efficiencies of the Employ...Bayask
 
8 impact-of-training-and-development-on-organizational-performance
8 impact-of-training-and-development-on-organizational-performance8 impact-of-training-and-development-on-organizational-performance
8 impact-of-training-and-development-on-organizational-performanceAnna Peter
 
Your Leadership Edge - #1 Bestseller - Ravinder Tulsiani
Your Leadership Edge - #1 Bestseller - Ravinder TulsianiYour Leadership Edge - #1 Bestseller - Ravinder Tulsiani
Your Leadership Edge - #1 Bestseller - Ravinder TulsianiRavinder Tulsiani
 
Ravinder's SWAT - Why You Should Hire Me!
Ravinder's SWAT - Why You Should Hire Me!Ravinder's SWAT - Why You Should Hire Me!
Ravinder's SWAT - Why You Should Hire Me!Ravinder Tulsiani
 
7 secrets to maximise training roi ss .compressed
7 secrets to maximise training roi ss .compressed7 secrets to maximise training roi ss .compressed
7 secrets to maximise training roi ss .compressedSanjeev Kotnala
 
Twitter 101 presentation
Twitter 101 presentationTwitter 101 presentation
Twitter 101 presentationMilena Regos
 
Employability skills
Employability skillsEmployability skills
Employability skillsArise Roby
 
Impact of training and development programs conducted in organizations. kezia...
Impact of training and development programs conducted in organizations. kezia...Impact of training and development programs conducted in organizations. kezia...
Impact of training and development programs conducted in organizations. kezia...Sanen Walling
 
Training ROI Made Simple
Training ROI Made SimpleTraining ROI Made Simple
Training ROI Made SimpleTMA World
 

Viewers also liked (20)

Measuring ROI in Training
Measuring ROI in TrainingMeasuring ROI in Training
Measuring ROI in Training
 
Measuring ROI in Training with Case Studies
Measuring ROI in Training with Case StudiesMeasuring ROI in Training with Case Studies
Measuring ROI in Training with Case Studies
 
ROI of Training Programs
ROI of Training ProgramsROI of Training Programs
ROI of Training Programs
 
Measuring ROI of Training
Measuring ROI of Training  Measuring ROI of Training
Measuring ROI of Training
 
The Kirkpatrick-Phillips-Evaluation Model
The Kirkpatrick-Phillips-Evaluation ModelThe Kirkpatrick-Phillips-Evaluation Model
The Kirkpatrick-Phillips-Evaluation Model
 
ROI training 98
ROI training 98ROI training 98
ROI training 98
 
ROI Presentation_قياس العائد على الاستثمار
ROI Presentation_قياس العائد على الاستثمارROI Presentation_قياس العائد على الاستثمار
ROI Presentation_قياس العائد على الاستثمار
 
Training evaluation
Training evaluationTraining evaluation
Training evaluation
 
Training evaluation
Training evaluationTraining evaluation
Training evaluation
 
Impact of Training and Development Programs on the Efficiencies of the Employ...
Impact of Training and Development Programs on the Efficiencies of the Employ...Impact of Training and Development Programs on the Efficiencies of the Employ...
Impact of Training and Development Programs on the Efficiencies of the Employ...
 
8 impact-of-training-and-development-on-organizational-performance
8 impact-of-training-and-development-on-organizational-performance8 impact-of-training-and-development-on-organizational-performance
8 impact-of-training-and-development-on-organizational-performance
 
Your Leadership Edge - #1 Bestseller - Ravinder Tulsiani
Your Leadership Edge - #1 Bestseller - Ravinder TulsianiYour Leadership Edge - #1 Bestseller - Ravinder Tulsiani
Your Leadership Edge - #1 Bestseller - Ravinder Tulsiani
 
Ravinder's SWAT - Why You Should Hire Me!
Ravinder's SWAT - Why You Should Hire Me!Ravinder's SWAT - Why You Should Hire Me!
Ravinder's SWAT - Why You Should Hire Me!
 
7 secrets to maximise training roi ss .compressed
7 secrets to maximise training roi ss .compressed7 secrets to maximise training roi ss .compressed
7 secrets to maximise training roi ss .compressed
 
Twitter 101 presentation
Twitter 101 presentationTwitter 101 presentation
Twitter 101 presentation
 
Branding Yourself
Branding YourselfBranding Yourself
Branding Yourself
 
Branding yourself with Social Media
Branding yourself with Social Media Branding yourself with Social Media
Branding yourself with Social Media
 
Employability skills
Employability skillsEmployability skills
Employability skills
 
Impact of training and development programs conducted in organizations. kezia...
Impact of training and development programs conducted in organizations. kezia...Impact of training and development programs conducted in organizations. kezia...
Impact of training and development programs conducted in organizations. kezia...
 
Training ROI Made Simple
Training ROI Made SimpleTraining ROI Made Simple
Training ROI Made Simple
 

Similar to ROI of Training - Converting Value and Calculating ROI

Operational Transformation in Banking Operations
Operational Transformation in Banking OperationsOperational Transformation in Banking Operations
Operational Transformation in Banking OperationsRajeev De Roy
 
Sap Approach
Sap ApproachSap Approach
Sap ApproachJacques
 
Measure Customer and Business Feedback to Drive Improvement
Measure Customer and Business Feedback to Drive ImprovementMeasure Customer and Business Feedback to Drive Improvement
Measure Customer and Business Feedback to Drive ImprovementTechWell
 
eCompliance, Chris Ferguson_The Business Value of Safety (ROI)
eCompliance, Chris Ferguson_The Business Value of Safety (ROI)eCompliance, Chris Ferguson_The Business Value of Safety (ROI)
eCompliance, Chris Ferguson_The Business Value of Safety (ROI)eCompliance
 
PMG TAG BPM_presentation
PMG TAG BPM_presentationPMG TAG BPM_presentation
PMG TAG BPM_presentationMelanie Brandt
 
SIG Global Summit 2010 - Williams-Sonoma - Beyond the Benchmark Survey
SIG Global Summit 2010 - Williams-Sonoma - Beyond the Benchmark SurveySIG Global Summit 2010 - Williams-Sonoma - Beyond the Benchmark Survey
SIG Global Summit 2010 - Williams-Sonoma - Beyond the Benchmark SurveyCoupa Software
 
chapter-14-improving-service-quality-and-productivity1.pdf
chapter-14-improving-service-quality-and-productivity1.pdfchapter-14-improving-service-quality-and-productivity1.pdf
chapter-14-improving-service-quality-and-productivity1.pdfSwamiShareSkills
 
Increasing the probability of project success using Earned Value Management
Increasing the probability of project success using Earned Value ManagementIncreasing the probability of project success using Earned Value Management
Increasing the probability of project success using Earned Value ManagementGlen Alleman
 
Costofquality
Costofquality Costofquality
Costofquality VarunRao78
 
1402 Audit Pricing Politics
1402 Audit Pricing Politics1402 Audit Pricing Politics
1402 Audit Pricing PoliticsZowie Murray
 
Balanced Scorecard (part 1) by Shantonu Dasmahapatra
Balanced Scorecard (part 1) by Shantonu DasmahapatraBalanced Scorecard (part 1) by Shantonu Dasmahapatra
Balanced Scorecard (part 1) by Shantonu DasmahapatraNational HRD Network
 
Measuring Quality of Hire
Measuring Quality of HireMeasuring Quality of Hire
Measuring Quality of HireRyan Heinl
 

Similar to ROI of Training - Converting Value and Calculating ROI (20)

Operational Transformation in Banking Operations
Operational Transformation in Banking OperationsOperational Transformation in Banking Operations
Operational Transformation in Banking Operations
 
Metrics Mapping
Metrics MappingMetrics Mapping
Metrics Mapping
 
Sap Approach
Sap ApproachSap Approach
Sap Approach
 
Measure Customer and Business Feedback to Drive Improvement
Measure Customer and Business Feedback to Drive ImprovementMeasure Customer and Business Feedback to Drive Improvement
Measure Customer and Business Feedback to Drive Improvement
 
eCompliance, Chris Ferguson_The Business Value of Safety (ROI)
eCompliance, Chris Ferguson_The Business Value of Safety (ROI)eCompliance, Chris Ferguson_The Business Value of Safety (ROI)
eCompliance, Chris Ferguson_The Business Value of Safety (ROI)
 
Cost of quality
Cost of qualityCost of quality
Cost of quality
 
3a 7 End Result Audit
3a   7   End Result Audit3a   7   End Result Audit
3a 7 End Result Audit
 
PMG TAG BPM_presentation
PMG TAG BPM_presentationPMG TAG BPM_presentation
PMG TAG BPM_presentation
 
Facility Performance Measures
Facility Performance MeasuresFacility Performance Measures
Facility Performance Measures
 
Six Sigma
Six SigmaSix Sigma
Six Sigma
 
SIG Global Summit 2010 - Williams-Sonoma - Beyond the Benchmark Survey
SIG Global Summit 2010 - Williams-Sonoma - Beyond the Benchmark SurveySIG Global Summit 2010 - Williams-Sonoma - Beyond the Benchmark Survey
SIG Global Summit 2010 - Williams-Sonoma - Beyond the Benchmark Survey
 
chapter-14-improving-service-quality-and-productivity1.pdf
chapter-14-improving-service-quality-and-productivity1.pdfchapter-14-improving-service-quality-and-productivity1.pdf
chapter-14-improving-service-quality-and-productivity1.pdf
 
Increasing the probability of project success using Earned Value Management
Increasing the probability of project success using Earned Value ManagementIncreasing the probability of project success using Earned Value Management
Increasing the probability of project success using Earned Value Management
 
BPM Efficiency
BPM EfficiencyBPM Efficiency
BPM Efficiency
 
Costofquality
Costofquality Costofquality
Costofquality
 
1402 Audit Pricing Politics
1402 Audit Pricing Politics1402 Audit Pricing Politics
1402 Audit Pricing Politics
 
Balanced Scorecard (part 1) by Shantonu Dasmahapatra
Balanced Scorecard (part 1) by Shantonu DasmahapatraBalanced Scorecard (part 1) by Shantonu Dasmahapatra
Balanced Scorecard (part 1) by Shantonu Dasmahapatra
 
CV_BIJU.A
CV_BIJU.ACV_BIJU.A
CV_BIJU.A
 
cost.pptx
cost.pptxcost.pptx
cost.pptx
 
Measuring Quality of Hire
Measuring Quality of HireMeasuring Quality of Hire
Measuring Quality of Hire
 

More from dmdk12

The Case for Change
The Case for ChangeThe Case for Change
The Case for Changedmdk12
 
Framework for Project Layout Meeting
Framework for Project Layout MeetingFramework for Project Layout Meeting
Framework for Project Layout Meetingdmdk12
 
Change Presented ad A Project Roadmap: Infographic Template
Change Presented ad A Project Roadmap: Infographic TemplateChange Presented ad A Project Roadmap: Infographic Template
Change Presented ad A Project Roadmap: Infographic Templatedmdk12
 
The Change Project As an Archetypal Journey
The Change Project As an Archetypal JourneyThe Change Project As an Archetypal Journey
The Change Project As an Archetypal Journeydmdk12
 
Change Journey as an Individual Quest
Change Journey as an Individual Quest Change Journey as an Individual Quest
Change Journey as an Individual Quest dmdk12
 
Infographic Template for Developing a Project Journey
Infographic Template for Developing a Project JourneyInfographic Template for Developing a Project Journey
Infographic Template for Developing a Project Journeydmdk12
 
The People Management Story
The People Management StoryThe People Management Story
The People Management Storydmdk12
 
Infographic - Steering Committee Purpose, Role, Requirements, Metrics
Infographic - Steering Committee Purpose, Role, Requirements, MetricsInfographic - Steering Committee Purpose, Role, Requirements, Metrics
Infographic - Steering Committee Purpose, Role, Requirements, Metricsdmdk12
 
The HR Career in South Africa
The HR Career in South AfricaThe HR Career in South Africa
The HR Career in South Africadmdk12
 
LEadership Theories Snap Shot
LEadership Theories Snap ShotLEadership Theories Snap Shot
LEadership Theories Snap Shotdmdk12
 
ROI on People Management Interventions - It is Possible!!
ROI on People Management Interventions - It is Possible!!ROI on People Management Interventions - It is Possible!!
ROI on People Management Interventions - It is Possible!!dmdk12
 
The People Management Story
The People Management StoryThe People Management Story
The People Management Storydmdk12
 
Model for Merger Management - This is a work in progress!!
Model for Merger Management - This is a work in progress!!Model for Merger Management - This is a work in progress!!
Model for Merger Management - This is a work in progress!!dmdk12
 
ROI For HR Practice Toolkit
ROI For HR Practice ToolkitROI For HR Practice Toolkit
ROI For HR Practice Toolkitdmdk12
 
Coaching Toolkit
Coaching ToolkitCoaching Toolkit
Coaching Toolkitdmdk12
 
Focus on CPM and Resp Matrix
Focus on CPM and Resp MatrixFocus on CPM and Resp Matrix
Focus on CPM and Resp Matrixdmdk12
 
Iron Triangle
Iron TriangleIron Triangle
Iron Triangledmdk12
 
The Project Cycle Revisited
The Project Cycle RevisitedThe Project Cycle Revisited
The Project Cycle Revisiteddmdk12
 
Projects- The Three Artifacts
Projects- The Three ArtifactsProjects- The Three Artifacts
Projects- The Three Artifactsdmdk12
 
Organization Design 2 - Focus on Strategy
Organization Design 2 - Focus on StrategyOrganization Design 2 - Focus on Strategy
Organization Design 2 - Focus on Strategydmdk12
 

More from dmdk12 (20)

The Case for Change
The Case for ChangeThe Case for Change
The Case for Change
 
Framework for Project Layout Meeting
Framework for Project Layout MeetingFramework for Project Layout Meeting
Framework for Project Layout Meeting
 
Change Presented ad A Project Roadmap: Infographic Template
Change Presented ad A Project Roadmap: Infographic TemplateChange Presented ad A Project Roadmap: Infographic Template
Change Presented ad A Project Roadmap: Infographic Template
 
The Change Project As an Archetypal Journey
The Change Project As an Archetypal JourneyThe Change Project As an Archetypal Journey
The Change Project As an Archetypal Journey
 
Change Journey as an Individual Quest
Change Journey as an Individual Quest Change Journey as an Individual Quest
Change Journey as an Individual Quest
 
Infographic Template for Developing a Project Journey
Infographic Template for Developing a Project JourneyInfographic Template for Developing a Project Journey
Infographic Template for Developing a Project Journey
 
The People Management Story
The People Management StoryThe People Management Story
The People Management Story
 
Infographic - Steering Committee Purpose, Role, Requirements, Metrics
Infographic - Steering Committee Purpose, Role, Requirements, MetricsInfographic - Steering Committee Purpose, Role, Requirements, Metrics
Infographic - Steering Committee Purpose, Role, Requirements, Metrics
 
The HR Career in South Africa
The HR Career in South AfricaThe HR Career in South Africa
The HR Career in South Africa
 
LEadership Theories Snap Shot
LEadership Theories Snap ShotLEadership Theories Snap Shot
LEadership Theories Snap Shot
 
ROI on People Management Interventions - It is Possible!!
ROI on People Management Interventions - It is Possible!!ROI on People Management Interventions - It is Possible!!
ROI on People Management Interventions - It is Possible!!
 
The People Management Story
The People Management StoryThe People Management Story
The People Management Story
 
Model for Merger Management - This is a work in progress!!
Model for Merger Management - This is a work in progress!!Model for Merger Management - This is a work in progress!!
Model for Merger Management - This is a work in progress!!
 
ROI For HR Practice Toolkit
ROI For HR Practice ToolkitROI For HR Practice Toolkit
ROI For HR Practice Toolkit
 
Coaching Toolkit
Coaching ToolkitCoaching Toolkit
Coaching Toolkit
 
Focus on CPM and Resp Matrix
Focus on CPM and Resp MatrixFocus on CPM and Resp Matrix
Focus on CPM and Resp Matrix
 
Iron Triangle
Iron TriangleIron Triangle
Iron Triangle
 
The Project Cycle Revisited
The Project Cycle RevisitedThe Project Cycle Revisited
The Project Cycle Revisited
 
Projects- The Three Artifacts
Projects- The Three ArtifactsProjects- The Three Artifacts
Projects- The Three Artifacts
 
Organization Design 2 - Focus on Strategy
Organization Design 2 - Focus on StrategyOrganization Design 2 - Focus on Strategy
Organization Design 2 - Focus on Strategy
 

Recently uploaded

Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Lviv Startup Club
 
Lecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toLecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toumarfarooquejamali32
 
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...TalentView
 
Data skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story pointsData skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story pointsyasinnathani
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfCharles Cotter, PhD
 
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...AustraliaChapterIIBA
 
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003believeminhh
 
NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023Steve Rader
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarNathanielSchmuck
 
A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.mcshagufta46
 
Project Brief & Information Architecture Report
Project Brief & Information Architecture ReportProject Brief & Information Architecture Report
Project Brief & Information Architecture Reportamberjiles31
 
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfGraham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfAnhNguyen97152
 
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGUNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGlokeshwarmaha
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfHajeJanKamps
 
Slicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup BerlinSlicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup BerlinAnton Skornyakov
 
Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Winbusinessin
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...Khaled Al Awadi
 
Building Your Personal Brand on LinkedIn - Expert Planet- 2024
 Building Your Personal Brand on LinkedIn - Expert Planet-  2024 Building Your Personal Brand on LinkedIn - Expert Planet-  2024
Building Your Personal Brand on LinkedIn - Expert Planet- 2024Stephan Koning
 
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)tazeenaila12
 

Recently uploaded (20)

Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)Michael Vidyakin: Introduction to PMO (UA)
Michael Vidyakin: Introduction to PMO (UA)
 
Lecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb toLecture_6.pptx English speaking easyb to
Lecture_6.pptx English speaking easyb to
 
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
TalentView Webinar: Empowering the Modern Workforce_ Redefininig Success from...
 
Data skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story pointsData skills for Agile Teams- Killing story points
Data skills for Agile Teams- Killing story points
 
Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024Borderless Access - Global Panel book-unlock 2024
Borderless Access - Global Panel book-unlock 2024
 
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdfTalent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
Talent Management research intelligence_13 paradigm shifts_20 March 2024.pdf
 
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
IIBA® Melbourne - Navigating Business Analysis - Excellence for Career Growth...
 
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
The Vietnam Believer Newsletter_MARCH 25, 2024_EN_Vol. 003
 
NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023NASA CoCEI Scaling Strategy - November 2023
NASA CoCEI Scaling Strategy - November 2023
 
Live-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry WebinarLive-Streaming in the Music Industry Webinar
Live-Streaming in the Music Industry Webinar
 
A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.A flour, rice and Suji company in Jhang.
A flour, rice and Suji company in Jhang.
 
Project Brief & Information Architecture Report
Project Brief & Information Architecture ReportProject Brief & Information Architecture Report
Project Brief & Information Architecture Report
 
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdfGraham and Doddsville - Issue 1 - Winter 2006 (1).pdf
Graham and Doddsville - Issue 1 - Winter 2006 (1).pdf
 
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISINGUNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
UNLEASHING THE POWER OF PROGRAMMATIC ADVERTISING
 
PDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdfPDT 88 - 4 million seed - Seed - Protecto.pdf
PDT 88 - 4 million seed - Seed - Protecto.pdf
 
Slicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup BerlinSlicing Work on Business Agility Meetup Berlin
Slicing Work on Business Agility Meetup Berlin
 
Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024Ethical stalking by Mark Williams. UpliftLive 2024
Ethical stalking by Mark Williams. UpliftLive 2024
 
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...NewBase  25 March  2024  Energy News issue - 1710 by Khaled Al Awadi_compress...
NewBase 25 March 2024 Energy News issue - 1710 by Khaled Al Awadi_compress...
 
Building Your Personal Brand on LinkedIn - Expert Planet- 2024
 Building Your Personal Brand on LinkedIn - Expert Planet-  2024 Building Your Personal Brand on LinkedIn - Expert Planet-  2024
Building Your Personal Brand on LinkedIn - Expert Planet- 2024
 
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
Harvard Business Review.pptx | Navigating Labor Unrest (March-April 2024)
 

ROI of Training - Converting Value and Calculating ROI

  • 1. MEASURING ROI OF TRAINING
  • 2.
  • 3.
  • 4.  
  • 5.
  • 6.
  • 7. MAJOR CATEGORIES OF HARD DATA Primary Measurements of Improvement “ Hard Data” Output Increases Quality Improvement Time Savings Cost Savings
  • 8. ACCRA BRICKWORKS EXERCISE What category does your measure fall in? Output Increases Quality Improvement Time Savings Cost Savings
  • 9. OUTPUT Units Produced Tons Manufactured Items Assembled Money Collected Items Sold Forms Processed Loans Approved Inventory Turnover Patients Visited Applications Processed Students Graduated Tasks Completed Output Per Hour Productivity Work Backlog Incentive Bonus Shipments New Accounts Generated COSTS Budget Variances Unit Costs Cost By Account Variable Costs Fixed Costs Overhead Cost Operating Costs Number of Cost Reductions Project Cost Savings Accident Costs Program Costs Sales Expense TIME Equipment Downtime Overtime On Time Shipments Time to Project Completion Processing Time Supervisory Time Break in Time for New Employees Learning Time Meeting Schedules Repair Time Efficiency Work Stoppages Order Response Late Reporting Lost Time Days QUALITY Scrap Waste Rejects Error Rates Rework Shortages Product Defects Deviation From Standard Product Failures Inventory Adjustments Time Card Corrections Percent of Tasks Completed Properly Number of Accidents
  • 10. MAJOR CATEGORIES OF HARD DATA How to calculate Per category Output Increases Quality Improvement Time Savings Cost Savings
  • 11. Units Cost Per Unit Before Value After Value Widget Produced R 1 100 R 100 200 R 200 Units Cost Per Unit Before Total cost After Total Cost Widget Cost R 1 100 R 100 R.5 R 150
  • 12. Units Cost Per Unit Before Value After Value Widgets R 1 100 R 100 200 R 200 Units Cost Per Unit Before Value After Value Hours Worked for “n” R 50 100 R 5000 50 R 2500
  • 13.  
  • 14.
  • 15.
  • 16. WORK HABITS Absenteeism Tardiness Visits to the Dispensary First Aid Treatments Violations of Safety Rules Number of Communication Break-downs Excessive Breaks Follow-Up WORK CLIMATE/SATISFACTION Number of Grievances Number of Discrimination Charges Employee Complaints Job Satisfaction Employee Turnover Litigation Organization Commitment Employee Loyalty Increased Confidence CUSTOMER SERVICE Customer Complaints Customer Satisfaction Customer Dissatisfaction Customer Impressions Customer Loyalty Customer Retention Customer Value Lost Customers EMPLOYEE DEVELOPMENT/ADVANCEMENT Number of Promotions Number of Pay Increases Number of Learning Programs Attended Requests for Transfer Performance Appraisal Ratings Increases in Job Effectiveness INITIATIVE/INOVATION Implementation of New Ideas Successful Completion of Projects Number of Suggestions Implemented Setting Goals and Objectives New Products and Services Developed New Patents and Copyrights
  • 17. EXAMPLE OF SOFT DATA Soft Data Related Value Measure Absenteeism Labour unrest Industrial Accident Poor work climate Staff loyalty Customer loyalty Customer complaints
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25. Time; Quality; Output Cost per Unit Cost Per Unit Less INCREASE/DECREASE IN EXPENDITURE - IMPACT ON PROFIT Production More
  • 26. Contribution to profit Contribution to profit More INCREASE/DECREASE IN EXPENDITURE - IMPACT ON PROFIT Sales Less
  • 27.
  • 28. R 285,000/35 = Cost per complaint Cost of Sexual Harassment Complaint Actual cost from records Estimated additional from staff Staff time; Management time Cost R 285,000 Total of 35 complaints Legal fee; Settlement cost
  • 29.
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
  • 35.
  • 36.
  • 37.
  • 38.
  • 39.
  • 41. Benefit/Cost Ratio = Benefits ROI = Program Benefits Program Costs Net Program Benefit Program Costs Measuring Financial Payoff X 100 1
  • 42.
  • 43.