The document discusses research into what makes some teams highly successful while others struggle. It identifies key communication patterns of top-performing teams, including that members talk and listen equally, face each other during energetic conversations, connect directly with one another rather than just the leader, and explore outside the team. The best way to build a great team is not by selecting smart individuals but by learning how they communicate and following successful communication patterns, like engaging in face-to-face exchanges, discussions where all members contribute, and connecting with others both inside and outside the team.

1. The New Science of Building Great Teams
Harvard Business Review April 2012

2. Introduction
• Why some teams got excellent results, while
other, seemingly similar, teams struggled?
• Identified the elusive group dynamics that
characterize high-performing teams
• Observable, quantifiable and measurable
• Teams can be taught how to strengthen them

3. 21 org. 7 yrs. 2,500 people

4. Looking for the "It Factor"
• Key to high performance not in the content of
discussions but in the manner of communication
• Patterns of communication is most important
predictor of a team's success
• significant as all the other factors - intelligence,
personality, skill...

5. Characteristics of successful teams
1. Everyone talks & listens in equal measure
2. Face one another, energetic conversations & gestures
3. Connect directly with one another - not just with leader
4. Side conversations within the team
5. Go exploring outside the team and bring information back

6. Surprising Fact
• The best way to build a great team
• Not to select individuals for their smarts or
accomplishments
• But to learn how they communicate and to
follow successful communication patterns

7. Key elements of communication
Energy - number & nature of exchanges among
team members
The most valuable form : face-to-face
The next valuable form : phone or video conf.
The least valuable form : e-mail and texting

8. Key elements of communication
Engagement - the distribution of energy
among team members.
Teams that clusters of members who engage in
high-energy comm. while others do not
participate don't perform as well

9. Key elements of communication
Exploration - communication that members
engage in outside their team. Essentially the
energy btw. a team and the other teams.
High-performing teams seek more outside
connections, most important for creative teams.
Engagement & Exploration don't easily coexist.
Energy is a finite resource.

13. Beyond conventional wisdom
• 35% of variation in performance accounted for
simply by the # of face-to-face communication
• Listening or speaking to the whole group about
half the time, Engaging in one-on-one
conversations on the other half of the time.
• Social time critical to team performance -
accounting for more than 50% of positive changes

14. The ideal team player
• "Natural leaders" or "Charismatic connectors"
• Communicating with everyone equally and
Making sure all members get a chance to
contribute.
• Energized but focused listening
• Connect their teammates with one another and
spread ideas arounds

15. Hawthorne Experiment
• 1920년 대 : Taylorism (과학적 관리론)
• 1924 ~ 1932 in Western Electronics.
• 작업장의 물리적 환경과 생산성과의 상관관계 연구
• 제 2기 실험 Elton Mayo 교수
• 물리적 조건보다는 개인적/사회적/조직내 역할관계 및 그가 속한 비
공식 조직의 힘
• 인간관계론의 효시