Building Social Leadership and Trust
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The document summarizes key points from a leadership conference on building social leadership. It discusses focusing on culture over tools, bringing authenticity to work by aligning words and actions to build trust, acknowledging diversity and inclusion, finding balance and flow to feel less stressed, enabling the best work through simplicity, understanding why through transparency, and involving diverse views to make work better through collective conversations. Trust is built when what is said and done overlap.
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Building Social Leadership and Trust
- 1. Building Social Leadership LASHRM Conference – Baton Rouge April 8th and 9th 2013 By Doug Shaw
- 2. Today is less about the tools…
- 4. ‘What’s wrong with @ anyway? I’m too busy to do this any other way.’ Source: Profs. Justin Kruger of New York University and Nicholas Epley of the University of Chicago
- 5. Authenticity: Bringing the real you to work Aligning what you say and what you do builds trust
- 6. Vulnerability: Being the real you at work Acknowledging: Diversity Inclusion
- 7. Balance and Flow • Lack of Focus on the present • Balance takes a huge amount of energy • Flow aids presence, feels less stressful • Illusion of Control – how hard we fight against what we cannot change • Go with the flow
- 8. The Prisoner Back to back meetings and No breaks = bad decision making Don’t be a prisoner at work
- 9. Simplicity: Enabling your best work How much of your complexity is Self-inflicted?
- 10. Transparency: Understand why Start from full disclosure and work back Bring the outside in
- 11. Collective Conversations – Make Work Better Your views matter Involvement Diverse
- 12. The Trust Overlap What What You You Say Do When what you say and what you do overlap, you get trust. And that’s cool. When they don’t, you get trouble. And that’s what you deserve.
- 13. Further Reading
- 14. Contact Me: +447736 518066 Web: http://stopdoingdumbthingstocustomers.com Twitter http://twitter.com/dougshaw1 LinkedIn uk.linkedin.com/in/dougshaw1 Facebook http://www.facebook.com/shawdoug @ doug.shaw@wgalimited.com
- 15. Photo Credits Petri Dishes http://www.flickr.com/photos/pnnl/3636396892/ Russian Dolls http://www.flickr.com/photos/mrlerone/3510863467/ Vulnerable http://www.flickr.com/photos/pinkcotton/3477692376/ River: http://www.flickr.com/photos/bescheiden/3184954200/ Rulebook http://www.flickr.com/photos/lyngraft/5874905800/ Cloudless Sky http://www.flickr.com/photos/allanrojas/311157831/
Editor's Notes
- SeesawLack of Focus on the presentBalance takes a huge amount of energyFlow aids presence, feels less stressfulGo with the flowIllusion of Control – how hard we fight against what we cannot change
- Most communication is in fact broadcast. Can be a useful way to let folks know what’s going on – and if you have used a conversational method to involve and consult then people will have a better ideas of what is coming and having been a part of the process – more likely to support. And always beware: The opposite of honesty is silence. When you say any questions – and there is silence don’t misinterpret that silence for agreement. Conversational leadership style is powerful. Be it one to one or many to many. World café is a great way to help facilitate big conversations:Clarify purpose and strategic intentExplore critical issues and questionsEngage all key stakeholdersSkillfully use collaborative social technologiesGuide collective intelligence toward effective action
- AuthenticityVulnerabilityOpennessTrust